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Eshakti

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,367
shipping
2,392
returns
206
quality
3,691
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I had a hard time finding a dress I had seen before and I am a mix of sizes so customization sold me!

Date of experience: January 3, 2023

I had a hard time finding a dress I had seen before
December 12, 2022
Previous review

I had a hard time finding a dress I had seen before

Date of experience: December 12, 2022
New York
2 reviews
0 helpful votes
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This dress is just the latest in a lovely array of things I've gotten from eShakti and as per usual, the fit is perfect, the color is even better than I expected and ordering was a breeze! Delivery was fairly quickand I just couldn't be happier!

Date of experience: January 3, 2023
New York
1 review
0 helpful votes
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Experience
January 3, 2023

My experience overall has been great the multiple times I have ordered from e Shakti. My dresses hold up well and are in all good quality. I have needed to return a few items, they have made the process easy but as notified on the website and the letter sent with the items it takes on the longer side to receive your gift certificate, but not passed the length of time indicated, I'm not sure on a refund as I am always interested in purchasing new items.

Date of experience: January 3, 2023
Australia
1 review
2 helpful votes
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Great service
February 2, 2023

Great service from start to finish. Thank you
The remade dress fits perfectly. I will be back again!

Date of experience: January 3, 2023
Texas
1 review
0 helpful votes
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Good. Customer service very helpful. They listen and make corrections where needed.

Date of experience: January 2, 2023

Great
October 15, 2021
Previous review

Great. Ordered previous dress and the remake was a perfect fit. Please keep the same measurements. Thank you.

Date of experience: October 15, 2021
Australia
1 review
0 helpful votes
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I asked for an unchanged and received an emsil back saying they could do that. I really appreciated the email. Unfortunately though, even though the dress had a lower waist as I had requested, the fabric was so uncomfortable due to being very cheap non-breathable polyester that I will never wear it.

Date of experience: January 2, 2023
Texas
1 review
9 helpful votes
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NO
January 2, 2023

NO
I already gave a review above. 50 character requirement for submission? Really? I don't work for you. If I order from you again, don't expect any additional time and effort from me for reviews.

Date of experience: January 1, 2023
Virginia
1 review
2 helpful votes
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...
January 2, 2023

...

Date of experience: January 1, 2023
Michigan
1 review
1 helpful vote
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Love this company!
January 1, 2023

I have ordered several dresses from this company and have been very happy with the quality and of course the ability to customize! There is good followup with orders too.
I will be sending a return on pants that don't work for me and am sure it will go as smoothly as the ordering.

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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Lovely shirts
January 1, 2023

I love both shirts I ordered, and they fit perfectly, thank you.

Date of experience: January 1, 2023
Canada
1 review
1 helpful vote
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Great dress
January 1, 2023

Amazing dress… A+ on fabric, stitching, quality and the overall shipping experience!

Date of experience: December 31, 2022
California
1 review
2 helpful votes
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Great Clothing on Sale
January 1, 2023
Updated review

I am happy that you had a sale. The customization and shipping is so expensive and your sale was affordable.

Date of experience: December 31, 2022

I have a gift coupon and credit and it would not let...
December 22, 2022
Previous review

I have a gift coupon and credit and it would not let me apply it.

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
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Excellent sizing
December 31, 2022

EShakti always provides exactly what I need for dress sizes and their selection is wonderful.

Date of experience: December 31, 2022
California
1 review
0 helpful votes
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I always love shopping with eShaktki
December 31, 2022

Must buy for unique, cute and modest stylish dresses.

Date of experience: December 31, 2022
Utah
1 review
0 helpful votes
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Ms Bates
December 31, 2022

I have bought two dresses now from eShatki and one of them was from a few years ago, that I still wear. It has lasted and is still beautiful. Thank you!

Date of experience: December 31, 2022
Canada
1 review
0 helpful votes
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Such a help!
December 31, 2022

I don't usually fit standard dress sizes, so it has been a blessing to find eShakti and have dresses made that actually fit me! I also really appreciate the option of modifying the neckline, sleeve length and hem length. I'm in a job where I have to stand, sit on stools, squat, bend over, etc and yet still look nice, so I need that flexibility of neckline, length and sleeve length to find dresses for work. Thank you eShakti!

Date of experience: December 31, 2022
Ohio
1 review
0 helpful votes
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Always great products and services
December 31, 2022

Great, easy. Great sale prices on quality items. Always great products and services

Date of experience: December 31, 2022
Utah
1 review
0 helpful votes
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Not the best experience this time
January 29, 2023

I absolutely love eShakti, but this time I am pretty disappointed. First, I tried to apply a coupon code that didn't work and I was charged full price. When I asked them about it three times, they finally responded and instead of refunding me, they just gave me another coupon code to use in the future. I ordered two dresses a month ago and just barely got one of them, but the other one hasn't come yet. Customer service has been pretty unresponsive, and I don't know where my other dress is. I can't track it on the eShakti website anymore because it says the order has been delivered. I'm really sad about it because that was my birthday/Christmas gift and I haven't been able to wear it yet. So I love the products--the dress that did come is perfect--but I have been pretty frustrated with the customer service this time.

Date of experience: December 29, 2022
Michigan
1 review
2 helpful votes
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Hmmm...
January 29, 2023

You are very slow on responding. I asked for my dresses to be there by the 20th. You said no. I asked for you to send me the two that were clearly ready. No response. It took several tries from a nice customer service rep to finally get my dresses. Still didn't get the geo print. Asked for it to be cancelled if easier. Was it done? Will I get a full credit? The world may never know...on the plus side liked the two I got! Although the pleated one was a bit too big to be a 14.

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Wonderful material and magical fit
December 29, 2022

The customization options are perfect and they were very accommodating with my special request for the neckline in the back of the dress. The material used was great quality and the fit! The fit of this dress was magic!

Date of experience: December 29, 2022