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Eshakti

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,367
shipping
2,392
returns
206
quality
3,691
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Personalized fashion made easy!
December 3, 2021

I loved everything about this experience. The variety of styles and fabrics to choose from. The ability to customize the dresses and tops. The quality of the fabric and the details. The notifications which keep you up to date on the shipping and delivery times. This was a very positive experience from beginning to end. I'm excited for my next purchase! Thank you.

Date of experience: December 3, 2021
Virginia
1 review
0 helpful votes
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Fantastic
December 3, 2021

Easy to read, understandable, so many styles to choose from, necklines and lengths

Date of experience: December 3, 2021
New York
1 review
0 helpful votes
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Easy to use and understand!
December 3, 2021

Great quality and easy to do the one return I had.

Date of experience: December 3, 2021
Louisiana
1 review
0 helpful votes
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Cost Conscious Customization!
December 3, 2021

Love the ability to make changes specific for me on styles I love!

Date of experience: December 3, 2021
Illinois
1 review
0 helpful votes
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First Time Ordering, Super Easy
December 3, 2021

Super easy and intuitive, loved the simplicity of it!

Date of experience: December 3, 2021
District of Columbia
1 review
0 helpful votes
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Great
December 3, 2021

Very clear Great amazing fit the best place to buy for
Your wedding and everything day

Date of experience: December 2, 2021
North Dakota
0 reviews
0 helpful votes
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Yes and No
January 2, 2022

Two items were beautiful and arrived carefully packaged, flawless.
The other arrived in a cheap plastic bag, was crushed, and smelled like it was used.
Confused!

Date of experience: December 2, 2021
Connecticut
1 review
0 helpful votes
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Love my dress!
December 3, 2021

I was skeptical about buying a dress made far away, without being able to feel the fabric, look at the workmanship, etc. But with a coupon for a significant amount off my first order, I decided to take a chance.
It's gorgeous and I'm going to wear it for my wedding!

Date of experience: December 2, 2021
Utah
1 review
0 helpful votes
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Always good quality!
December 2, 2021

It has been a while since I ordered from eShakti and I was just as impressed now as in the past. Their clothing is really well made with high quality materials.

Date of experience: December 2, 2021
New York
2 reviews
0 helpful votes
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Excellent
December 2, 2021

Very Satisfactory. The online shopping was very convenient.

Date of experience: December 2, 2021
Arizona
1 review
0 helpful votes
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Measurements
December 2, 2021

I love eShakti dresses. I've ordered customized dresses but also just chosen ready-made sizes and either way works great, because the sizing charts are very thorough. If you take all of your measurements, youou know exactly what size you need. I'm always very pleased with the quality of the fabric and sewing.

Date of experience: December 2, 2021
Texas
1 review
0 helpful votes
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Black cotton maxi
December 2, 2021

Easy quick love it
Changed the neckline and sleeves to my taste
Will wear it fir a variety of events
Perfect cotton dress!

Date of experience: December 2, 2021
Florida
1 review
0 helpful votes
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Even with global shipping issues, eShakti delivered my purchases on the expected date and the clothing was exactly as ordered.

Date of experience: December 2, 2021
Texas
1 review
0 helpful votes
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Jumpsuit
December 2, 2021

Love it! Beautiful work at a fantastic price. Fits like it was made for me- because it was!

Date of experience: December 1, 2021
Ohio
1 review
0 helpful votes
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Ordering it piece by piece!
December 2, 2021

It's just like they said it was here within seven days.

Date of experience: December 1, 2021
Canada
2 reviews
0 helpful votes
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:-
December 2, 2021

:(. Its ok. Not really loving it, but its OK. The order came fast, but it was really wrinkled and was a bit smelly. The colors of the fabric disappears quickly with washing.

Date of experience: December 1, 2021
Louisiana
1 review
0 helpful votes
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I have bought several dresses from Eshakti and with each purchase they just get better and better! I feel like a princess and confident because the clothing is tailored and the materials and designs are great quality. I know exactly what I am getting and am always happier than I planned when my dresses arrive.

Date of experience: December 1, 2021
Ohio
1 review
0 helpful votes
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Great
December 1, 2021

Fast service with clear order progress on the account.

Date of experience: December 1, 2021
France
1 review
0 helpful votes
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Jolie robe
December 1, 2021

Robe de belle qualité, bien coupée. La fermeture coince un peu et j'aurais dû prendre une taille au-dessus car le tissu n'est pas élastique mais je peux la porter et je l'apprécie beaucoup.

Date of experience: December 1, 2021
Texas
1 review
0 helpful votes
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Will order again.
December 1, 2021
Updated review

Had a challenge figuring out posted size versus custom size. Once I figured it out, it was smooth.

Date of experience: December 1, 2021

Had a challenge figuring out posted size versus custom...
November 9, 2021
Previous review

Had a challenge figuring out posted size versus custom size.

Date of experience: November 9, 2021