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Eshakti

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,367
shipping
2,392
returns
206
quality
3,691
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

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Louisiana
1 review
0 helpful votes
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Love it
August 24, 2023

My dress was received in a timely manner. The quality of the fabric is better than I expected. Fits perfect.

Date of experience: August 24, 2023
Illinois
1 review
0 helpful votes
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Great buy
August 24, 2023

Easy process and a great product. I love the ability to customize to my liking. You're well. Packaged and the shipping was surprisingly quick.

Date of experience: August 24, 2023
Tennessee
1 review
0 helpful votes
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Great customer service
August 24, 2023

Original dress was a little tight, but they sent me another one with the modified size and it fits

Date of experience: August 23, 2023
Missouri
1 review
0 helpful votes
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Good experience
August 23, 2023

It was great dress came very fast and custom measurements turned out great

Date of experience: August 23, 2023
Kentucky
1 review
0 helpful votes
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Not so happy
August 23, 2023

Not happy with the fabric on the Jamine dress it is so stiff, makes me look too large.

Date of experience: August 23, 2023
Nevada
1 review
0 helpful votes
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Nice options
August 23, 2023

I love that all of these dresses come with realistic pockets from the start. I love being able to customize necklines and sleeve lengths.

Date of experience: August 23, 2023
Maryland
1 review
12 helpful votes
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Basically a scam
September 22, 2023

Bought 2 dresses from this site and they fit poorly (it happens) so followed the return instructions on the website. Received an email confirmation that the refund would be processed to my credit card within 21 days. It never happened. Today I received a gift card emailed to me for one of the dresses -- MORE THAN ONE YEAR AFTER MY RETURN. Obviously not interested in another purchase from them. Be prepared to throw away your money.

Date of experience: August 23, 2023
Indiana
1 review
0 helpful votes
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Lovely
August 23, 2023

The dress is lined with a lightweight, pale cotton, completely eliminating any necessity for a layer underneath.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Worth the wait!
August 23, 2023

The first dress I received didn't fit properly. They remade the dress perfectly the second time around.

Date of experience: August 22, 2023
Washington
1 review
0 helpful votes
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Perfect fit
August 23, 2023

Nice to finally find a company who will Taylor your clothes for a affordable price.

Date of experience: August 22, 2023
New Jersey
1 review
0 helpful votes
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Excellent experience every time
August 23, 2023

I have purchased dresses from Eshakti quite a few times and never cease to be amazed at the incredible value they provide. At times over the years they haven't had any fabrics I fancied but I feel they have really upped their game more recently to be on trend with both fabrics and patterns.

Date of experience: August 22, 2023
New Mexico
1 review
0 helpful votes
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Overall good experience
August 22, 2023

I have had mostly great experiences with eShakti. From time to time I am less crazy about some of the designs, mostly ones that seem to have too much fabric. Mostly, however, I am happy with my purchases. Otherwise I would not keep coming back.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Always beautifully made and they are shipped with such care.

Date of experience: August 22, 2023
Alabama
1 review
0 helpful votes
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A great experience, again
August 21, 2023

It was easy and simple to shop and purchase an item that I have been eyeing for a while.

Date of experience: August 21, 2023
Australia
1 review
1 helpful vote
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Excellent Product and Service
August 21, 2023

I ordered a custom fitted dress and was thrilled with it! This is the third I've bought for special occasions and would definitely buy again should I have the need for another.

Date of experience: August 21, 2023
New York
1 review
1 helpful vote
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Didn't flatter me,
September 20, 2023

Excellent customer service but the clothes just didn't flatter me.

Date of experience: August 21, 2023
Sweden
1 review
0 helpful votes
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Quick turn around
August 21, 2023

It was great to order the dress and have it come very quickly. Fits well.

Date of experience: August 20, 2023
Pennsylvania
1 review
0 helpful votes
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Perfect dress
August 20, 2023

I had it tailored to my size, chose the fabric and I love it.

Date of experience: August 20, 2023
New York
1 review
0 helpful votes
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Very attentive to details
August 19, 2023

Great overall though I'm ever really sure of size.

Date of experience: August 19, 2023
Nevada
1 review
0 helpful votes
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Skirts & dresses
August 19, 2023

Website is easy to customize. Good quality products. Some clothes fit good and some fit great

Date of experience: August 19, 2023