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EricDress

3.3

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EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Karylle A.
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Thrilled beyond words!
May 5, 2015

After a year of planning my wedding and trying to find some place that could make a plus Size wedding dress, we finally found it. Within a month of communication with the site, we had created a way better design than we originally planned! It was so easy even buying the dress from them. It was even completed 2 weeks earlier than expected so we had more time to plan for the wedding. We cannot give enough credit to this company and their workers, we are so pleased with the service and the dress. We will definitely be back in the future and will be spreading the Site to friends and family. THANK YOU!

Date of experience: May 1, 2015
Canada
1 review
0 helpful votes
Follow Angela-Joice A.
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Our second experience with designing a ring here was just as great as our first. They are eager to please with a design you love, with your input, taking as much time as you need to reach that perfect design. We have recommended them to everyone we know! With the compliments I receive on my beautiful rings, you know this is the place to go!

Date of experience: May 1, 2015
Canada
1 review
0 helpful votes
Follow Jenny A.
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She took my words and crafted them into a beautiful masterpiece! I can't even put into words how she did that's how speechless I am. I would recommend this company to anyone. If you don't have a dress yet feel assured that this is a for sure place to go... If you have a dress and are the littlest bit disappointed take it back, get a refund, and talk to one of these amazing people in the site.

Date of experience: May 1, 2015
NL
1 review
0 helpful votes
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Our Experience In summary
May 5, 2015

Our entire experience with the site and their talented team was flawless, including design, communication, execution, workmanship, and value. It took us 2 months to articulate what we wanted, but the site took only 4 weeks to translate our dreams into reality. We cannot recommend them highly enough!

Date of experience: May 1, 2015
Spain
1 review
0 helpful votes
Follow Kate R.
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Our bridesmaids Dresses
May 5, 2015

Our breath was taken away when the bridesmaids dresses were completed -- they were even more unique and beautiful than we could have imagined. Workmanship and detailing is of the highest caliber: our bridesmaid dresses are simply -- perfect. It's been a month after the wedding and I still can't stop staring at the pictures.

Date of experience: May 1, 2015
Spain
1 review
0 helpful votes
Follow Irish H.
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I noticed I had been using some bangle more often. I decided to buy a new one. Buying a single piece is not an economical approach. I made up my mind to buy a dress, two rhinestone bangles and a pair of earings. The total cost earned me a free shipping. I am very happy because the quality was met for all my orders.

Date of experience: May 1, 2015
India
1 review
0 helpful votes
Follow Chymae P.
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I highly recommend using them!
May 5, 2015

Awesome custom design experience. Looking at my dress, it shows the designer is quite talented and gifted. For an upcoming event at work, I ordered another dress last week. Can't wait to get my second order. You might ask why another order? The experience I came in contact with as far as my first order is concerned is worth using the site again.

Date of experience: May 1, 2015
India
1 review
0 helpful votes
Follow Emerose P.
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They did a beautiful dress for me, at a reasonable and customer friendly price. They explained everything throughout the whole process. I get nothing but compliments on my dress and can't wait to have another piece designed by them.

Date of experience: May 1, 2015
Maryland
1 review
0 helpful votes
Follow Shannon j.
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Looked exactly the way it did on the website. Came after about 2 weeks... Eric dress represents it's products well! I would definitely use them again

Date of experience: May 1, 2015
Canada
1 review
11 helpful votes
Follow Mary h.
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I went to my in box and received a message asking me about Eric Dress. When I independently (closed my mail) and viewed sitejabber through Google, and viewed my inbox, 'Sitejabber' I had NO queries. Do not respond independently of this website. I state again and again, if you want something good buy it local where you can fit it, and see it, and return it with no hassle, it may cost more in the moment, but worth it in the long run, at least you obtain the product, and see the quality. All these good reviews I suspect are being posted by the company to make themselves look good. I never did receive the item, but like I stated before I did get my money back through PAYPAL, as I escalated the claim before the time ran out... BUYER BEWARE

Date of experience: April 29, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Our representatives have contacted you for your order. Also, we have refunded you, please kindly check your account. If you have any questions or constructive suggestions, please feel free to let us know at [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

GB
1 review
10 helpful votes
Follow Gill L.
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Please be aware that if you order goods from this company and they are faulty or do not look anything like the picture of the garment you ordered that you will have to pay to return them. I ordered 2 items at a cost of £25 plus £12.00 P & P. They took over 2 weeks to arrive and when I looked at them one was so poorly stitched with rucked up seams and cheap creased material it was un-wearable and the other looked nothing like the picture of the item I had ordered and was awful. When I contacted customer services they responded very quickly to advise me that it didn't matter what was wrong with the items their conditions state that if I want to return them it would be at my own cost and that it would be cheaper for me to keep them! I was so furious that even though I realised that it would cost me another £12.00 to send them back it was the principle and I would at least recoup some of my outlay. I posted them back on 30th March and today I have finally received confirmation that my £25 has been refunded hence I am now writing this review. My advice don't even consider buying from Eric Dress!

Date of experience: April 28, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Also, we've refunded you and please kindly check your account. Anyway, we'll try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

New York
2 reviews
12 helpful votes
Follow Judith W.
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Avoid at all cost!
April 30, 2015

This company is a scam. Dresses are not as pictured, fabrics are not as listed and dye crocks on your hands. Fit is terrible and not at all true to size. Delivery is endless and excuses abound. Communication with the company is close to impossible. You must pay for returns... TO CHINA! The return costs more than the dresses. The paypal account connected with this company has 2,300 complaints. I am in the process of reporting them to my state's attorney general, and other appropriate sources for restitution.

Date of experience: April 27, 2015
ericdress e. EricDress Rep
over a year old

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representatives have contacted you for your order, please pay attention to your mail box. Also, we will try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

New York
1 review
4 helpful votes
Follow Katie R.
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I placed an order with EricDress for a dress on April 17,2015 for a wedding that I had to attend on May 17,2015. A couple of days after I placed the order, I asked to cancel my order and to have my money refunded, since the item was not yet shipped. EricDress stated that they could ONLY refund 50% of my money... which was not fair considering that I ordered a standard size and NOTHING was custom made. I did not want to loose my money so I decided to keep the order and hoped that it would come in time for the wedding. The dress came 5 days before the wedding. And was the WRONG size. I ordered a size 6 because according to their size chart that was my size... and they made it for a size 4. I could not fit into the dress, so I had to go get it altered. The alterations cost me over 100$. Close to the actual price of the dress itself. I want my money back because this is unacceptable, not only did I receive the WRONG size but they initially did not allow me to just cancel the order with a full refund. HORRIBLE company, will definitely never shop with them again and hope no one else does. Customer service is awful. EXTREMELY unhappy.

Also. I placed an order for a bathing suit. According to their size chart I was a Medium. Bathing suit was extremely small and petite size and did not match their description. WASTE OF MONEY!

Date of experience: April 25, 2015
ericdress e. EricDress Rep
over a year old

Dear Katie,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representatives have sent your the mails, please pay attention to your mail box. By the way, if you don't want the items you ordered, of course, we can refund you. If you have any other questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best wishes,
Ericdress Team

Indiana
1 review
13 helpful votes
Follow Kat D.
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I placed an order on 02/23/2015. I got my order on 04/11/15. I bought some shoes. Don't get me wrong, the shoes were very beautiful in the picture. They were covered in silver glitter, had spikes on the back, and cuffs around the ankles. When I got the shoes, there was no friction on the bottom of the shoe. So that makes it easy for anyone to slip and fall in high heels. The silver sparkles look like a kindergarten project. They looked like someone speaded a lot of glue on the shoe and then rolled the show in a bunch of silver glitter. When the shoe came to me, the spikes were falling off the heel. The ankle cuffs are a $#*!ing joke. In the picture, the ankle cuffs look metal, silver, and fitted. When I got them, they were very big, loose, plastic, YELLOW, and with one hole to snap them in place. Thank god I didn't order a dress because I would be very disappointed on my prom day. If I did order a dress, since they make them, I still won't have a dress by now probably. When you email their representatives team, they respond back with a bull$#*! $#*! response that sounds so careless. POOR CUSTOMER SERVICE! They all tell me the same thing over and over and may switch up what they said. I remember I asked about how long it'll take for my order to get here. I got a response saying 8-12 days. Each week I didn't get a package, I would ask about my order. A couple of weeks later, I asked the same question. A representative told me up to 20 days this time. PEOPLE READING THIS. DO NOT BUY FROM ERICDRESS.COM! You will not be happy with these scam $#*!, fraud $#*! people. I wish people can see my review before searching ericdress. This review was made from a pissed off customer's point of view. If you order from ericdress.com, you will be wasting your time bending your fingers on a keyboard to tell people about this poor $#*! company on a review website. AGAIN, DON'T BUY FROM ERICDRESS.COM!

Date of experience: April 25, 2015
ericdress e. EricDress Rep
over a year old

Dear Kat,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
Our representatives have contacted you for your order, please pay attention to your mail box. Also, we will try our best to imjprove our service quality. If you have any questions or constructive suggestions, please feel free to let us know at [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

Germany
1 review
0 helpful votes
Follow Jazz S.
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Now looking like a model
April 28, 2015

A very upscale well made piece of dress and a natural looking wig. I chose this because of how it looked with the model and I was never disappointed coz I now look like one. It fits perfect! I would order from Ericdress again. Jazz

Date of experience: April 25, 2015
Mexico
1 review
1 helpful vote
Follow Melissa J.
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I enjoyed the personalized email and handwritten card that came with my purchase. It made it feel more like a wonderful encounter with a couple individuals rather than a big business sending a generic thanks for your order! Don't get me wrong those are all fine and dandy, but this purchase really put a smile on my face with those things! I would definitely recommend a friend to this site!

Date of experience: April 25, 2015
Philippines
1 review
1 helpful vote
Follow Nicole E.
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While looking online for an evening party dress I needed this company or a resembling company but had never been lucky. Once I got here I found out they had the exact design I was looking for here. They were easy to order from. I got a confirmation email when I ordered and another when it shipped. It came within the time frame they had predicted. I even got a hand written note thanking me for ordering and a 10 bucks coupon code which am yet to use. I'll be checking their stocks first when ordering anything online.

Date of experience: April 25, 2015
GB
1 review
2 helpful votes
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Will definitely use again!
April 28, 2015

The shipment came so fast and the products were exactly what I needed. Cute, cheap and had great decorations. Quick delivery and products were as described makes me happy and satisfied.

Date of experience: April 25, 2015
NL
1 review
1 helpful vote
Follow Ragine W.
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Loved the pricing
April 28, 2015

Ericdress had great products at prices that couldn't be matched! I had to expedite the shipping a bit to get it on time and even the shipping was reasonable. I will definitely use Ericdress again for any other dress requirements for the parties I attend.

Date of experience: April 25, 2015
Canada
1 review
8 helpful votes
Follow Ellie F.
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NEVER AGAIN
April 27, 2015

I got very concern about coming from China, but I gave it a shot. The clothing looks like the photos, but just looks like... The material is poor, the finishing is horrible... threads falling out everywhere... each piece that I bought, 6 total - even ordering the same size to all, came in different sizes, a few somehow fitted others did not at all, too small... I tried to return the ones that did not fit which where the most expensive ones, the answer was: "I am sorry to hear that the size does not fit you well. According to our return policy, you can return it back based on shipping cost at customer account. From our experience, the shipping fee is not cheap. It is more benificial if you can click the exclusive customer link http://www.ericdress.com?CSID=******* to select a bigger size, then we will try our best to offer you big discount. "
What am I? Crazy to other anything else from this place? How is it possible you buy things that are supposed to be the same size, but instead, each and every piece came in different ones?
Also they took longer than promised and instead of delivering on my shipment address they sent to my billing address! I had to run around to get my things.

Date of experience: April 24, 2015
ericdress e. EricDress Rep
over a year old

Dear Ellie,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations.
According to our return policy, we accept you return your items and after we get them, we will send you the full refund. Hope that you can understand. Also, our representatives have contacted you, please payt attention to your mail box. If you have any questions, please feel free to contact us at [email protected] or [email protected].
Have a nice day.
Best regards,
Ericdress Team

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom