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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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Very gratefull for this seller for good transactions:
Quick response to every quesrtion and excellent communication
Très bon site à des prix intéressants...
Beaucoup de choix, de bons rapport qualité prix, une livraison gratuite dans le monde entier... Je recommande ce site.
I bought from Ericdress because I knew they can be relied on for prompt service and quality goods. I have bought dresses for special occasions and one was cusotm made. Would recommend anytime.
I have very bad experience with this company they are laier, they make offers and promotions then, when you orderd you found another thing, they make an offer that the shipping is free and when I orderd the shipping company asked me for charges, and they also send me the order with missing items, and I sent them every day mails, but they don't care about it, they took money with out give me my things...
This was my first exprience shopping at Eric dress. I was really impressed with the delivery time and the quality of the clothes.
The fabrics are really good. And the colors bright and nice.
Thank you
This was my first order with Ericdress. I was a little concerned about the order because I had seen some reviews of unhappy customers. However, my dress was fabulous, fit perfect and arrived in very good time - 3 weeks from time of order. I got a ton of compliments and really enjoyed wearing the beautiful dress. Thank you.
I bought the long sleeve it was well fitted, nice and good textured.
I recommend this Eric dress website, they are very professional to their work and very responsive to the questions.
It is really an amazing necklace. Only wrong color was sent to me. But this one is as nice as the other color.
I ordered an elegant high low dress and was more than surprised when it arrived within one week. The dress needed to be hemmed and even my tailor commented on how elegant the dress was. The dress was for my Birthday. I felt like a princess for the day with the final product. Thank you for making my day more memorable with your elegant dress!
This site is great IF your order is correct. I ordered a dress from here and when it came, it wasn't the right size (my fault). Their web site says returns are no problem. Nothing can be further from the truth. This company is in Hong Kong and they have no return address on their web site, which works perfect for them because they won't take it back anyway. First they want pictures, then they want measurements, then they tell you if you don't want to send pictures (which I had already done), you can return the dress for a 50% refund. When all else fails and you still want to return the item, they say "the shipping fee is not cheap. We suggest you sell it locally at a good price or give it to your family member or friend as a gift." This has been their answer since the end of August. I still don't have a return address or authorization number from them and I'm sure I never will. If you order, I hope your item fits because you'll be getting the same standard e-mails I've been getting. Now I can't wait to hear them post here how they want to help - I already know it won't be happening, but it looks good when people read their horrible reviews.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have emailed this company 4 times in the 48 hours I received my gown. I have a short deadline for this gown and the company has yet to respond to me. They are slow to get packages to you, and their customer service is not very good either. I had high hopes for this company, and I will not do business with them again.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I ordered a dress from the site in early September. It is October and my daughter's homecoming was tonight and I still don't have the dress! I ordered the sane dress from another company and received it in three days. When I contacted ericdress, they would take multiple days to respond. When I explained that I wanted a refund, they stated I would only get half the refund! No dress, the event is over, dress still not shipped, but I am not owed an entire refund?! Worst company ever! Avoid them.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Could you please let me know your righht order id or the email address you registered on our site so that we could help you? If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Pros: ordered three dresses, two arrived two weeks later, one is en route per Eric Dress emails. Quality craftsmanship. Nice colors.
Cons: Hideous, cheap, tacky fabric. The "chiffon" dress is thin nylon, like s $5 nightgown. The retro dress is a cheap quality, double-knit polyester with a flimsy nylon lining.
All the reviews on their website are glowing. They did not post my negative reviews.
Update: The third dress arrived in a timely fashion, about three weeks after placing the order. The quality of the construction is not quite as good as the first two dresses, but again, no matter as the fabric is LOW, LOW quality and VERY cheap. ERIC DRESS offered a $5 refund total for the three bad dresses. I cannot wear any of them. It was a complete waste of money.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I received a parcel costing me € 92. Nothing wrong with it (after a summary inspection), but at delivery I have been required to pay € 20 as custom duties or no delivery. No bill presented, no official paper for the request. I found it odd and arbitrary and, I supect, illegal. So I sent it back and asked for a refund: Of course they don't dream of it. I have no time to follow the dispute. I rather drop everything (loosing my money paid in advance), write a negative review and never look at them anymore. It was my first order. These are the bare facts
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. We hope that we can work together to solve your problems. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
My friend recommended this site to me and I have placed my order here. Got my party dress, Thanks Ericdress.com. Super site.
La srta de ericdress me ayudo en escoger el color del vestido, debo decir que su atencion al cliente es muy bueno y sus productos tambien
Every few months I get these awesome 65% off sale offers on my email, ordering online is pretty simple and I always get the cutest stuff for my 7 year old daughter. The only thing is when looking for baby stuff you may not always get the size you are looking for (but products that are not on sale are always available) Yesterday o got 70% off! Great style, great site.
I bought a dress and was going to wear it for a holiday. It was really cute on the picture and when it arrived and I opened the package it looked nothing like the real dress it looks like they tried copying the look of it. I bought another dress that still hasn't come in yet and I honestly don't know what to expect.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
This company uses DHL courier service which means Canadian customers will be charged a brokerage fee on their package. I ordered 10 items. The items came one or two at a time and EACH parcel had a $20+ fee applied which added $100 to my order of $200 worth of clothing. There is no mention of these fees on their site, only those of customs/duties which only amount to a few dollars. Sizing isn't consistent from one article of clothing to the next. Won't be worth the cost to send those back
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative has emailed you for your order, please kindly pay attention to your mail box and send a reply. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team