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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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Ericdresses helped me sort out problems that i had they have done a great job in responding and helping out. I do reccomend angry customer talking to them with probles because they do come out with solution
I ordered a cute plaid dress and received a solid navy dress trimmed in orange. I have sent over 20 messages and emails. I have done live chats. Basically, I have to pay to return the wrong dress even though the mistake is theirs. This company lacks professionalism and does not believe in customer service. Don't make the same mistake I did.
Beware of ordering from them. They have sizes that are way too small. Ordered a size 2XL and it was more like a size 2. Wow, they are so wrong with women's sizes. The company is located in China and to try to get a US address is impossible. I have been trying for 2 weeks to get a address and nothing. They don't respond to your questions. Everything is written in Chinese so you can't return it. Such a joke! DONT Order from this company. NOT HONEST!
Dear Sue,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has emailed you. Could you please kindly check it and send a reply? Thanks a lot. Please don't worry about your order and your problems would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
My order no ******* I made this horrible order in first of march they sent the items except one item I sent them many times no answer and I talk to many customer service agent all of them told me that they will send my refund may be tomorrow and please be patient till now nothing the last time the agent told me that they will refund me and don't worry but they will deduct 5 dollars something like this I asked why she told me I don't know I will send e mail and NOTHING happens 2 month and half till now I did not get my money and no one send me e mail to answer me it is look like they took my money and run the make you take another thing or you get nothing they are thief and dishonest company don't buy anything from them I repeat DO NOT.
Dear Dalia,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Our representative has emailed you. Could you please kindly check it and send a reply? Thanks a lot. Please don't worry about your order and your problems would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
What a delightful dress - we are very happy with it. We ordered it in white and were very pleased. Perfect fit and beautifully made, very pretty bodice and soft material... Wonderful service from Ericdress - we have already ordered more products from this website. Highly recommended.
Got my dress and it is beautiful! I measured myself correctly and managed to order the right size. It fits me perfectly! The material feels really good quality and the Flowers is gorgeous! I highly recommend to buy this dress. I cannot wait to wear in on my special day!
Clothing exactly as described. Nice Quality. Excellent prices.
Have been waiting 6 days now for an order to simply move from "processing" even though I paid extra for an expedited shipping. My email has yet to be answered I regards to this issue. Reading other reviews, I'm now also worried about the quality... if my order actually comes.
Dear Christine,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've bgot your email and our representative would reply you soon. Please don't worry about it. If you have any other questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Alex has been extremely helpful with order #******* when the item I ordered was out of stock. He was helpful in the exchange to a different product. So far I have only received part of my order and I find the quality of the merchandise to be quite satisfactory. I look forward to receiving the remainder of my order and look forward to making future purchases.
As so many others have stated here, the materials and design of the clothes are not only cheap and tacky, the sizes are WAY off for Western standards. Seems impossible to return items, and if you want to, they charge a fortune in mailing! Go to a trusted and known site and order, these guys are scammers and wont be around long!
Dear Kym,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Our representative has emailed you, could you please kindly check your registered email box (hotmail.com) and send a reply so that we could help you more? Thanks for your cooperation. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Got three flat boots, my sister and mother were able to found them great, even tho the color is black, I had thought they will not like it...
Cute dress. Color is as expected as photo. Over all I'm very pleased.
Daylight robbery!
Stay away from this website! Inaccurate sizes, inaccurate colours, fabrics of very low quality, buttons on clothing are also of the poorest quality. To put the cherry on the cake, if you would like to return any items you have to secure the package for 45 or so dollars!
I ordered a green coat but got a turquoise coat of very poor quality! Also bought a certain colour top but instead got a reddish/peach top which I absolutely hate. The transaction never showed on my account although the money was deducted from my bank account. It It was impossible for me to track the items because they tracking service is in Manderin or some other language!
Please do yourself a favour and stay well clear of purchasing from Eric dress or any other Chinese clothing company.
Also, read the terms and conditions for returns! It will make you laugh! Completely, unreasonable and ridiculous!
Dear Tanya,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. We've received your email and our representative would reply you soon. Please kindly pay attention to your email box and send a reply. Thanks a lot. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
My order was shipped on 11.12.2015, it is now 10. 1. 2015 and it still hasn't arrived. This is the first and last time I will be ordering with Ericdress. If this isn't resolved in the next few days I will contact PayPal resolution.
Dear Cherryl,
Thannks for your feedback here and we are so sorry for this happened on you. Our representative has emailed you regarding to your order status. Could you please kindly check your registered email box and send a reply? Thanks a lot. Please don't worry about your order and your questions would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Fits beautifully! Mine is pink just same as the picture, color is true to photo (at least on my monitor). The lace applique is exquisite. I am 5'7" and even with heels the skirt is a bit long but that is easily altered. So happy with my purchase!
Their response was that maybe I could sell the items or give them as a gift. Then the offered $20 off next time if I removed the bad reviews. Nothing comes down until I receive a full refund!
Dear La,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your questions to our representative and you would get a reply soon. Please kindly pay attention to your registered email address. Thanks. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I plan to use this company for my wedding so I did a trial run by buying a custom dress fro my daughter's homecoming (knowing we can go to the store if it did not work out). Her dress was perfect and she was unique! Delivery is slow, so I plan to order well in advance of the wedding. We used honest measurements for my daughter and got a perfect fit.
The material of my dress was described as 'cotton blends.' I checked with Ericdress customer service because I prefer cotton, and was told that the material was a blend of cotton and polyester.
Now it has arrived and the label says 100% polyester.
I don't like wearing 100% polyester because of the static electricity.
Dear Sally,
Thanks for your feedback and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you about your order, please kindly pay attention to your registered mail address and send a reply if you got our email. Thanks a lot. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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Dear Melissa,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Our representative has already contacted you to solved your problems. Please don't worry and your problems would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team