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EricDress Reviews Summary
The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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I received my jacket that I ordered on Jan 22. Yes that's right. I literally just received the jacket. IT WAS HORRIBLE. The site claimed that the original price for the jacket was $239 and was marked down to $63. This site is definitely a SCAM. The jacket is not even VEGAN LEATHER. Also of special note that the material is not even in the tag. WHO knows what it actually is. I could tell by the packaging that the quality was going to be POOR. It also smells like PAINT. Yes that how bad the pleather is. I am NOT going to even ask for a refund. If it took this long to get the jacket I can only imagine what the refund process would be like. I am counting this as a loss and HOPEFULLY ERIC DRESS will be exposed and shut down. DO NOT DO IT. I promise you will be disappointed. NO STAR. NEGATIVE
I ordered multiple items online on 1/1/16 The email I received back gave me a order number but no information about the items I ordered. I never dreamed I would need to take a screen shot of my order to keep track of it. I received a partial shipment promptly on 1/5/16 but was unhappy with the quality and emailed the address given at their website for instructions on returns. No reply received and it is now 1/27/16 and I have not received the other items. I have tried in vain to use my order number on their website to pull up my original order. Each time it says there is no such order. I have opened a dispute with paypal and again Ericdress just responded that I need to ask for the return address. Why they didn't include it in their reply is beyond me. Items received were of inferior quality. Customer service has been no existent. Buyers beware as items are shipped from Asia complicating matters and I'm sure if I ever get directions on how to return the items, it will cost me an arm and leg to do so. I will continue to work with paypal though in hopes of getting some sort of satisfactory resolution
Dear Assunta,
Thanks for your feeddback and so sorry to hear that you had some problems about your order. Please note that our representative has emailed you, could u please kindly check your email box and send a reply? Thanks a lot. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Order just 2 shirts on january 10 today is the 25th still processing.Are You kidding me whats the hold up hellooo its only 2 shirts very disappointed
Dear Luis,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you for your order, please kindly pay attention to your registered email box. Thanks. Please don't worry about your order and you would get it soon. As you know at the busy time, the super saving is slower than other shipping. Your kind understanding would be highly appreciated. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Ordered boots for $90.00 and received something totally different after waiting 2 months. Paid via PayPal thinking I would be protected. Wrong! They offered me ten dollars which I refused. Was told by PayPal in dispute I needed to send boots to China and provide a tracking #. Their site states that there is an address in LA for American returns. Wrong again! Would cost me $110 to ship to China something I did NOT order! Disgusting! PayPal cannot help because I cannot keep boots and get my money returned also, which is fair. Now I'm stuck with something horrible and would cost more to return! SCAM!
Dear Carola,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you for your order, please kindly pay attention to your registered email box. Thanks. Please don't worry about your order and you would get it soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have ordered on 1st week of November 2 products have yet not come... company does not even bother to reply or refund... other products also came after various follow up. Product numbers are ******* and *******... regretting on my decision to order on this site...
Dear Purva,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your problems to our representative and you would get a reply soon. Please kindly pay attention to your registered email box. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I returned a dress and the refund that I got was only 50% of what I paid. I just want an explanation, please!
Been e-mailing and no one replies at all, after they got your money!
Thanks but no thanks!
Dear Marilou,
Thanks for your feedback here and so sorry to hear that you had some problems about your order. Please note that the shipping cost is charged by the shipping company. Hope that you could understand. Our representative would reply your email and please kindly pay attention to your registered email box. Thanks. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Most of the items is in god quality and the design is lovely and the Color always correct with the photos...
Don't do it! I ordered the denim dress thought it was really cute... This is what I received... A child sized dress. I already have a dispute going. I also ordered dome other things but the trust is gone. I will post the differences in the dresses I have pictures look at my fb page Stacey Rolfe-Wiley I'll put them there.
Dear Stacey,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you. Could you please kindly check your registered email box and send a reply? Thanks a lot. Please don't worry and your questions would be resolved soon. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
I have purchached your website serve times. Quickly solve problem, fast shipping.
I like you take paypal credit. I will order more your site. Thank you
Jennifer Ho
Don't buy anything. Such dum company. I lost my money and they nor give me my cloths. I order my cloth in November now January thy just tell me every time laying. Don't trst thi company ericdress it's a fake company.
Dear customer,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. I have informed your questions to our representative and you would get a reply soon. Please kindly pay attention to your registered email box. Thanks. If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team
Found several items I liked a top/dress and purse was reluctant at first after reading all the positive reviews decided to give it a try, love, love, love the items I purchased.
I bought a lovely dress from this website. The colour is beautiful,
And the quality is very good. I received regular communication prior to delivery. I highly recommend using EricDress.
I was so nervous about getting my dress. I thought it would look nothing like the original picture. But it did a little, they did a good job
I love this sight, I find so many good items.
The delivery is quick and the product is outstanding. I got the 3D butterfly design. I have never seen this product on other web sights.
Works perfect in my home...
This product was really nice! I personally recommend this product!
I am deeply satistifed with my purchase at Ericdress. They went above and beyond to accomodate my shipping request and did everything to make it happen. It arrived on time and the coat I ordered is even more beautiful in person. Thank you to your wonderful team, I am surely going to buy from your webstore again!
I bought a prom dress from this site. It arrived quickly and is absolutely beautiful, looks exactly like the one in the picture.
It's gorgeous. And perfect fit. Thank u. Eric dress.
I love the Trumpet/Mermaid style very much because it shows my curvy body perfectly. Moreover, the dress is really superior in quality. Your service is nice and helpful. Thank you very much.
From the business
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...
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Dear Danyeal,
Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Our representative would email you soon regarding to your order, please kindly pay attention to your registered email box and send a reply if you got our email. thanks.If you have any questions, please feel free to let us know at [email protected] or [email protected] with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team