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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

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Illinois
1 review
0 helpful votes
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Parts review
March 14, 2024

The part i bought work as should. I placed several orders at different times some order same day and still charge 10.99 to ship each order, even 10.99 for a little carb needle. (Crazy). I can buy exact same parts on Amazon free shipping, so this will be my last purchase through ereplacement.com.

Date of experience: March 13, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!

Ohio
1 review
0 helpful votes
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Sears parts
March 13, 2024

The hook and loop sanding pad was an exact fit according to model number described on the web listing.

Date of experience: March 11, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

Texas
1 review
0 helpful votes
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Lawnmower cable for my Troy-Bilt initially appeared hard to choose because the mowers info sticker had worn off. However eReplacement parts listed the year the mower was made along with the parts lists so I narrowed it down. The part wound up fitting correctly due only to the face they went out of their way to put the year the mower was made in their descriptions. Also they provided expanded parts diagrams. Very helpful. Will head to them first for business.

Date of experience: March 9, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Hawaii
1 review
0 helpful votes
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Penn Reel parts
March 9, 2024

Best customer service ever. Their website was easy to navigate, and I was able to find the replacement parts for my Penn fishing reel. I made the purchase and immediately received a friendly email with a confirmation receipt of purchase. 3 hours later I received an email that my parts had shipped. Fastest turnover of anything that I've ever ordered online. I was pleasantly suprised that the parts arrived quickly because I had friends flying into Hawaii to visit. I was able to make the repairs and take them fishing as planned. I will definitely recommend eReplacementParts to friends.

Date of experience: March 7, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

New York
1 review
0 helpful votes
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Wont order ever again
March 7, 2024

Ordered #2 of an item. Only received 1.4 phone calls with their customer service reps who were nice and could see that I needed a refund since the item was on backorder and 2 were shipped, not 1. All they could do is request a refund, not issue it directly to me. After waiting almost 3 months later and finally getting my bank involved to dispute the charge, THEN ereplacements quickly responds and says they'll give me a refund. The bank already gave me the credit back, because waiting for this site, you'll never get your money OR your order.

Date of experience: March 7, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for the review. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

California
1 review
0 helpful votes
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The worm gear and pawl is a common problem with bait caster reels. It is an exposed part catching debris, dirt, and moisture. It is a part that gets over oiled a lot and causes even more dirt and grime build up. It is a simple task for an experienced fishing reel repairman but a repair that require taking both side plates off the reel. I would certainly suggest studying the schematics and watching a repair video of this procedure. The parts were as expected and meet my requirements. I would suggest replacing both pawl and arm gear at the same time. Damage to either one usually results in damage to the other.

Date of experience: March 7, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

Tennessee
1 review
3 helpful votes
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Ordered a new pump for my air compressor. Exact fit guarantee so the said. Not even close. They sent a Chinese generic pump. When I questioned the fitment, they said I needed a pump conversion kit. Ok I said 58 dollars later they sent a 4 dollar fitting that every hardware store sells that I couldn't even use then charged me return shipping. I will never use or recommend them. I had hydraulic supply house make the proper conversion kit

Date of experience: March 6, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We receive all of parts directly from the manufacturer as to guarantee they will fit a particular model, so we apologize that it did not. We would be happy to look further into this for you if you can contact us with your order information. Again, we apologize for any inconvenience.

Texas
2 reviews
0 helpful votes
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I ordered the OEM part needed and paid for accordingly. There was no communication then from the time of ordering to the time of getting my package at my door. Once opening the package it was discovered that apparently that specific part number was no longer available so the business took it upon themselves to replace with a product that will still fit. Although the part ended up working for me the business should have at least communicated to me asking if it was ok to swap parts ordered and update their website appropriately.

Date of experience: March 3, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear that happened. We would be happy to look into this for you if you can contact us directly with your order information. We apologize for any inconvenience.

Georgia
1 review
0 helpful votes
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Shipping
March 2, 2024

I ordered a replacement stoneware for a crock pot. It arrived in pieces. It was poorly packaged (wrapped in bubble wrap and placed in box). They sent a replacement which arrived the same way. Talked to representative and explained the problem was in packaging. Agreed to one last try. Same result. Refunds for 2 orders have been received. Waiting on refund for third order.

Date of experience: March 1, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

Florida
3 reviews
2 helpful votes
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I placed an order for 2 toaster parts. The parts never shipped and the company wouldn't cancel the order. This is a drop shipping business and is apparently a scam.

Date of experience: February 12, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience.We have recently moved our main distribution center, and experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible. If you can contact us directly (by phone, e-mail or through our social media pages) with your order information, we would be happy to take care of this for you. We apologize for any inconvenience.

Pennsylvania
1 review
1 helpful vote
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Lack of communication
January 25, 2024

I ordered replacement parts for my Porter Cable 20 volt sawzall on December 29 2023and its been almost 1 month to this day Jan 26 2024 and no parts. I canceled my order after talking to a service rep and she said some parts were back ordered. I had NO indication of that when I ordered and no update from them at all. This company used to be reliable but no more. I will NEVER order from them again.

Date of experience: January 25, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We have recently moved our main distribution centre, and experiencing longer shipping times than usual. We are very sorry for this, and we are doing everything we can to get caught up and get your shipments out to you as quickly as possible and thank you for your patience.

Georgia
1 review
0 helpful votes
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I have contact them by phone, they handle my request perfectly - they found correct part and sent it timely.

Date of experience: January 5, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Pennsylvania
1 review
0 helpful votes
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Exactly what I needed
December 30, 2023

I needed to purchase replacement brushes for my Makita circular saw. The site made it easy to search for my part by model number. Thankfully, it was an inexpensive part. I received it quickly … less than a week. Very happy with this company!

Date of experience: December 29, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could assist you with your repair. We appreciate your taking the time to leave us feedback.

New Jersey
1 review
0 helpful votes
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Very poor service
December 29, 2023

I ordered several items. It took almost 2 months and about 3-4 phone calls to get my items. Totally disappointed.

Date of experience: December 29, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to respond to us.

Canada
2 reviews
0 helpful votes
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Never recieved parts.
December 13, 2023

The tracking number followed the part right into Costa Rica and then it was lost from there. It's been since September 1 2023 I ordered it's now December 12,2023. Nothing. Don't recommend ordering from Costa Rica.

Date of experience: December 12, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to respond to us

Wisconsin
1 review
0 helpful votes
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Mr. Coffee water tank
December 5, 2023

Price was great. But shipping was very poor. The tank is plastic and shipped in a bag. It arrived cracked. I contacted the company several times but only got auto responses. Someone needs to fix this problem.
Very in satisfied ….

Date of experience: December 5, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to respond to us.

Georgia
2 reviews
0 helpful votes
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Needed replacement for broken planer dust vac attachment. The original manufacturer told me the part was unavailable unless I purchased as part of the subassembly. $$$$
Took eReplacementParts employee less than 10 minutes to find and sell me just the part I needed! Big savings and it arrived in a few days. Outstanding service!

Date of experience: December 1, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could assist you with your repair. We appreciate your taking the time to leave us feedback.

Florida
1 review
0 helpful votes
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Easy Carburetor Install
November 21, 2023

I was having issues adjusting my carburetor on my trimmer. Also, gas was leaking from the primer bulb. I watched the installation video on this site, and ordered the part # 753-******* carburetor. It tiok me less than 10 minutes to remove the old and install the new carburetor. My trimmer runs like new now.

Date of experience: November 21, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could assist you with your repair. We appreciate your taking the time to leave us feedback.

Pennsylvania
1 review
0 helpful votes
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Very helpful!
November 16, 2023

I have an original Osterizer blender and I recently broke the glass pitcher. I was able to purchase the glass pitcher and lid with all the necessary parts and I was so happy to find what I needed! Thank you!

Date of experience: November 15, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

California
1 review
0 helpful votes
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Solved my issue perfectly
November 14, 2023

The instructions with photos was a great help. Everything went together without a hitch. Didn't think this would be so easy. Quick shipping too.

Date of experience: November 13, 2023
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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