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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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It was great to be able to find a part that I didn't think I would be able to locate. Instead of having to rig something, I was able to get the right part for a good price with equally good service.
I just followed the step by step instructions and everything worked as advertised replacing my shower drain with the WingTite above drain shower kit for fibreglass shower enclosures.
The secret is make sure that you have enough clear space around the drain so the new drain just slips over the drain pipe.
Hello Charles, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The part was exact. The shipping was 4 times the part cost. That's a rip. There's no way it cost that much in shipping.
Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
I had to order by phone a replacement part (motor) for an exhaust fan. The part to be replaced had numbers on it which were difficult to read. The eReplacementParts representative was most patient in dealing with me and the item she selected and forwarded was "right on." She was polite, helpful and professional during our conversation. I highly recommend eReplacementParts for the service it provides.
Hello Don, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
These guys and gals seem to have rverything. I needed lots of stuff for my Crapsman rider. Also for a neighbors rider that need two obscure bolts that controls deck height. I needed a pressure regulator for my Homedepot air compressure-got it in three days from Parts.
Hello William, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Great service. Rapid delivery and high efficiency. Great replacement part. The personal attending is very courteous and effective. I'm very happy with eReplacements and they help me by email with the search of the part number by searching in the catalog. Very fast. The same day I resolved the necessity. Many thanks!
Hello Rey, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The part that I ordered took a little bit longer than expected to arrive, but I was updated regularly on the status of the order, which was great. The part finally arrived and was perfect. I am very pleased with my purchase and will definitely do business with this company again..
Hello Chris, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Easy to find the correct parts I needed. This is my first purchase here and I'm pleased with the great service.
Hello Mike, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Web site was perfectly accurate in guiding me to the right replacement part. Found the right part and it fit perfectly when received. Thanks!
Hello John, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I did receive the part I ordered. My concern is that it took almost a month to get it shipped and received. Other than that i did get what I ordered.
Hello Johnny, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
DESDE QUE LOS DESCUBRI A USTEDES HE PODIDO NOTAR LA BAJA EN GASTOS EN M ITALLER DE TRABAJO, PUES SOLIA COMPRAR EQUIPO NUEVO CUANDO SE PERDIA SU USO. AL CONSEGUIRLO AUSTEDES TODO HA CAMBIADO. ME SIENTO AGRADECIDO.
Hola Felix, gracias por tu comentario! Nos alegra saber que podemos ayudarlo y le agradecemos que se tome el tiempo para dejarnos sus comentarios.
I was very surprised but found the filter basket for my dad's Hamilton Beach percolator. Somehow the basket got lost but I was able to find one from eReplacementParts. Perfect fit.
Hello David, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The pieces are very good, I fixed my air compressor without any problem, also the delivery times was very good
Hello JuanGuillermo, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The piece arrived quickly and worked correctly from the first time... It is my first purchase with this company I recommend it 100%
Hello Rodriguez, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Shipping should have been 50 cents. Ordered a washer the size of a quarter and shipping was like 7-10 dollars.
Hello Joe, Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
I order a charger cord for a driver. It did not arrive and the post office didn't have it either. I really don't like having to call companys. But I went home and looked up the tracking number, eReplacementParts phone number and mentally prepared to spend time on hold. Had a nice surprise. Within 2 minutes of dialing it was a good working number and I was speaking to a real person! For whatever reason my order was returned back to eReplacementParts. So the same lady was able to work up my refund and reorder the part for me and I did get it. One person took care of the whole mess. Nice not having to talk to 3 different people in 3 different departments!
Hello Johnson, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I order a fan an motor grill and lense. The arrived in just a few days. Packaging was perfect. Great
Hello James, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I placed my order for 2 retaining clips. Confirmation showed I ordered 1. I canceled that order and ordered again. Same conformation showed up. I called and was told my order was split and person I talked to said I would receive 2 clips. He also agreed I should have received an email from the company telling me the order was split and would be sent without additional shipping. Order arrived the next day but I was billed for both orders! When I called again I was told billing would be corrected. Finally, over 2 weeks later billing was corrected but I have emails from the company stating this would take 2-3 days. I was also told I did not have to return the 2nd. Shipment but moments later an email was sent telling me to return the shipment in order to receive a refund!
This has been a ridiculous process and I will be looking for another vendor if I need replacement parts.
Hello Bob, Thank you for the review. We are sorry to hear about your experience with us. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review. We apologize for any inconvenience.
Just needed a small rubber ring and voila my 40 year old blender is working again. Thank you to the phone rep who helped me identify the correct one
Easy to install. Works perfectly. Better to repair the Krups coffee grinder than to throw it away. Thank you for sending the knife quickly.
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brad, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.