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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Realy good
February 2, 2020

They were fast and good it was good handles that I order fit right on it's not cheap realy good stuff

Date of experience: January 31, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Kris, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Guam
1 review
0 helpful votes
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Satisfied
January 31, 2020

Awesome website, it helps you narrow down the problem of tour equipment and provides part numbers and ships quite fast!

Date of experience: January 30, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Erik, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Connecticut
1 review
0 helpful votes
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Took FOREVER
January 30, 2020

Ordered my parts on 12/2 and it is 1/30 and it finally says they JUST shipped. Instead of mailing out the parts that were in stock they kept my entire order or required me to pay a separate shipping fee which I find ridiculous and never experienced with any other retailer I've ever made a purchase from. Hopefully the parts actually arrive in a timely manner now that they've been shipped out and that they work well or I would definitely change my two stars to no stars. This was ridiculous, its the year 2020 and I am waiting two months for an order I already paid for.

Date of experience: January 30, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello James, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

Arkansas
1 review
0 helpful votes
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No problems
January 31, 2020

Delivered in a couple days, order was correct. Simple easy. Will use this business again when the need arises.
Thank you

Date of experience: January 30, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Jeff, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Canada
1 review
1 helpful vote
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Still waiting for the parts and the shipping confirmation does not work.
Will reassess when they arrive.

Date of experience: January 30, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Ivan, Thank you for your review. We appreciate your feedback. We are sorry to hear that your parts have not arrived and sent you a private message.

Kentucky
1 review
0 helpful votes
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Parts missing
January 30, 2020

The parts that I was told was in the package were not there. No I have to reorder and wait another week for them to arrive.

Date of experience: January 30, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Rick, Thank you for your review. We appreciate your feedback. We are sorry to hear that some of the parts were missing from your order. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.

California
1 review
0 helpful votes
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Big fan
January 30, 2020

This site is great, its saved us hundreds of dollars by being able to easily find and receive the random tiny parts for our tools which would otherwise render them useless.
The website is easy to navigate and they have so many parts available, its a great resource.

Date of experience: January 29, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Linda, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Illinois
1 review
0 helpful votes
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The unit was sent out quickly and it was a perfect fit, and was better than the original part, much brighter.

Date of experience: January 29, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Joseph, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Texas
3 reviews
0 helpful votes
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Not bad, Not good
January 31, 2020

I researched the parts needed to repair my Hitachi leaf blower. At the time I ordered the website claimed they had all the parts needed. Order entry on 12/24/19. Website tracking says will receive parts 1/9/20. A bit long but understandable due to holidays. Tracking on website 1/10/20 says parts back ordered. No available date. Not sure how it went from having all the parts to one part now on back order. Canceled back order part. Finally shipped remaining parts 1/13/20. Not sure what day arrived as I was out of town. Somewhere around the 20th. Will I use eReplacement again? Sure I will. I would rather have OEM parts. Obviously the back order tells me something about Hitachi having trouble with their blowers. The reason for 3 stars is lengthy ship time and less than timely communication of delay, mostly resting with Hitachi. I emphasize that I will use eReplacement in the future.

Date of experience: January 29, 2020
Virginia
1 review
0 helpful votes
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Perfect help
January 30, 2020

Great way and set up to find all the parts I was looking for, I will always recommend this place to my coworkers and friends

Date of experience: January 29, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Juan, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Virginia
1 review
0 helpful votes
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I have tried cheaper parts from eBay but they rarely fit. Your parts always fit and are an exact replacement and they arrive fast. Thanks for the excellent service and attention to detail.

Date of experience: January 29, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Norman, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Maryland
1 review
0 helpful votes
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Poor shipping
January 29, 2020

Took two tries to get the part unbroken. Both times the part came with no packing material. Hence it was broken in shipping twice. The second time the break was minimal so I made due.

Date of experience: January 29, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Thomas, Thank you for your review. We are sorry to hear that the part was broken during shipping. We would be happy to look into this for you if you can send us a private message with your order information. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We apologize for any inconvenience.

New Mexico
2 reviews
0 helpful votes
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Most of what I needed
January 30, 2020

This is the second time I've used eReplacements to get parts for yard machine mower and it was great to locate the parts to keep my old mower going. I couldn't get some parts for another rarer machine, but I'll continue to use eReplacement parts any time I can.

Date of experience: January 29, 2020
Oregon
2 reviews
0 helpful votes
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Excellent turn around time from the order to delivery.
The OEM part was a perfect fit, easily installed and
Works like new. I highly recommend this company to
Fulfill and deliver. Satisfaction guaranteed.

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Frank, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

David P.
Illinois
1 review
0 helpful votes
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Only needed a couple of basic maintenance parts but was very please they had what I needed in stock. Reasonable price and parts arrived even sooner than tracking had estimated. Will look to them for future needs.

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello David, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
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Coffee pot brewbasker
January 29, 2020

They had the brewbasket for our church coffeepot. Saved us from buying another one! We could not afford it..

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Melodie, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Washington
1 review
0 helpful votes
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Very happy customer!
January 29, 2020

The part ordered for a commercial steam vac worked perfectly.
The call to Jessica in customer service was made easy with the insurance I was getting the correct item.
Jessica took the time to verify with me the details of the part I was ordering. Easy & quick.
The part arrived with a few days as promised.
Thank you for the great service Jessica & eRepalcementParts. I am a very happy customer!

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Margie, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Illinois
1 review
0 helpful votes
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EReplacements Experience
January 28, 2020

The website has a lot of parts on it, but not good search capabilities. I would expect to type in the make and model of my snowblower and specific part I'm searching for and have a result pop up. Instead, I still had to scroll through all parts and guess which one was the right one. I didn't need 59-75 results. I want one to two results.

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Robin, Thank you for your review. We appreciate your feedback. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your comments. There is an option to search within the model for a particular part on the right hand side of the screen. We apologize for any confusion.

Pennsylvania
1 review
0 helpful votes
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Took a few days to get part. Did not realize your warehouse was in Idaho or Utah. I live in WV so it took a couple of extra days to get here. Parts fit exactly. Took me twenty minutes to replace unloader valve and both drain plugs. Had to drill one out and remove with an easy-out. No problems.

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Gary, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Texas
1 review
0 helpful votes
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Service
January 29, 2020

EReplacement is a breeze to work with... easy to use website... have always had what I needed in stock... and everything arrives on time

Date of experience: January 28, 2020
Natalie D. — eReplacementParts Rep
over a year old

Hello Tim, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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