On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
We monitor reviews for authenticity
Needed heating parts quickly. Identified them thru web site. Order arrived on tim and as expected. Great service saved the day for the dogs in the kennels.
The part was received when promised which was appreciated.
Would have expected some sort of 'packing' inside box; part rattled around - metal so did not break.
Pleased with your service.
Sheri R.
Hello Sheri, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Found the part to repair my nail gun relatively easily, shipped and arrived here quickly and fit perfectly.
Hello Paul, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The parts I ordered arrived earlier than expected. The cost of the parts for my compressor were lower than any other supplier.
Hello Paul, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The item descriptions are detailed and correct. The part I ordered came quickly and was well packed so it wouldn't be damaged. It fit perfectly into the lantern.
Hello Phyllis, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The replacement blade for my trimmer is just what I need to keep me going in the summer months! The part is sharp and works well; and the process of ordering with eReplacements is easy and efficient! Thank you!
Hello Carrie, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
While customer service is awesome, the shipping department is not. I ordered a ceramic replacement for a crockpot three times and ALL three times the product was damaged. There was little or no packing material in the box at all. The box could have been smaller as well as the product should have been totally surrounded by packing material. I'm sure a Fragile sticker might have helped.
Hello Jeanne, Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
Replacement part to repair Moen faucet purchased in 1995. The diagram was very helpful to identify what I needed. We made the repair within 5 minutes and now can use my second sink in the kitchen. This saved me from replacing the entire faucet. I would use this company again for my repair needs!
Hello Jean, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Easy to order
Pan is just what I needed.
Tings are great! For lifting toast from toaster oven!
Will order whatever I need from
EReplacement Parts.com
Mary Joy Smith
Hello Mary Joy, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
We ordered parts for an older waring grinder. Well, you can't just find those anywhere. But, this company came through and delivered. We now have a fully functioning grinder.
Hello Ruth, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
A great website, was easy to identify the part I needed, watched a very helpful DIY video regarding the part install process, placed the order, promptly received the part, installed the perfect replacement part, now my tool works as good as new. It doesn't get any better than that. Thanks eReplacementParts.
Hello Dennis, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Just what the doctor ordered. Parts came in a perceptible time frame. They were quality and after quite some time of dissembling and assembling I made a 225 dollar tool work like new again.
Hello Peter, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I've found service to be very good but believe three areas need improvement.
1. Offer packages of common items like screws - Having to pay $ 2.99 per screw is a real pain when you need half a dozen.
2. I appreciate parts being OEM, but wish you'd offer generic or substitute parts AT LEAST when the original isn't available any longer.
3. I believe your prices could be lower and also wish you'd offer some kind of discount structure for frequent users.
Otherwise, THANKS
Hello Bill, Thank you for your review. We appreciate your feedback and your suggestions! We have considered these ideas and found that, in some ways, these are not feasible to do. Manufacturers ship parts to us in the style they bill us for them, as well as how they prefer us to sell them. To bundle parts and create kits goes against their preferences (unless they do it themselves), and creates havoc with our accounting department. With aftermarket parts, we have no way to guarantee they will be compatible, and do not have a stable and consistent source for them. Also, we offer a 45 warranty on our parts, which the OEM manufacturers also support. We do our best to keep our prices as low as possible, while ensuring the quality of everything we send you. Please keep in mind, we sell brand new, high quality, original manufacturer parts, usually below the manufacturer's suggested retail price (MSRP). We hope this helps to explain the reasoning behind our prices!
Due to a problem with my billing address my order didn't go through until the third time I finalized my purchase, but I was charged three times for one purchase. I've emailed customer service to have the two charges refunded but I haven't heard back from them.
Hello Jason, Thank you for your review. We are sorry to hear about your experience and have sent you a private message.
Have purchased repair parts for personal and business use and always received best prices and timely shipping for over 20 years and highly recommend them to others.
Power tool repairs for Skill, Milwauke, Ridgid, Dewalt and others
Hello Tom, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
After locating the part needed at Replacement Parts, the ease of ordering and the verbal interaction with their support team, my order arrived in respectable time. I was pleased with the entire transaction and the part was 'exactly' what I wanted.
Hello Tod, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
This company has been a breeze to order from. I have ordered multiple parts and have been very pleased.
Hello Greg, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I was about to toss my tool but got to checking on comments from others about the same issue and what they needed to get it going again. So I ordered the part ($4 part $7 shipping) and a couple of days later it arrived and I replaced the bad one and now it works like new. Before that I had purchased another similar tool to get a job done. It shoots smaller staples so now I have options. Service and quality were great. I am a very pleased customer. I will go there again when the need arises.
Hello Tom, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We look forward to working with you in the future for any of your repair needs.
Received my part quickly. Price was very reasonable. Will definitely purchase from again...
Hello Erin, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Easy to find psrts I needed. Correct parts.
Shipping was right on time. Price cheaper than other sites.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jack, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.