Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
We monitor reviews for authenticity
My part never arrived (order *******). I tried to call to see what they could do, but their recording says that they aren't taking calls like this due to coronavirus. I don't usually post a bad review w/o giving the vendor a chance to make it right, but I don't know what else to do here.
I spoke with a caring, concerned customer service associate, who was able to assure the replacement part I was ordering would work in my fan, even though the Hunter Fan Corp could not provide me with a compatible part (it sent the wrong part, then told me the part no longer was available). I will be contracting eReplacementParts first the next time I need an appliance replacement part.
All of the needed breakdowns of the products are there with very easy ordering processes. In addition to great and fast service!
I found exactly what I needed. Recieved my purchase rather quickly. I did need to return an item that I didn't need. And this was handled quickly and painlessly. Couldn't ask for anything better. Love this company!
Easy to use website to determine parts. Delivered quickly. I was ready to throw away my 30 year old leaf blower. Until finding this company with the right parts at a reasonable price.
I was very pleased with the entire process, from using the web portal to identify the parts... easy to navigate. The the pricing was better than other sources I searched, the order process was quick and simple, and the parts arrived ahead of time. I have used eReplacementParts in the past, and 100% satisfied with this company, and I will continue to be a customer!
It is refreshing to know that you can go to an online dealer and get the right part the first time. Great job
EReplacementParts had all the parts I needed at fair prices provided fast delivery. There is no good local supply of these parts so it's great to have found this online source.
Received my Penn SS 4400, 4500, and 5500, handles very quickly. The original handles do not bend like the replacements that never need anything but cleaning - no paint. I also upgraded my handle knobs to the ergonomic ball type with double bearings.
The belt I ordered is too small and I need to return it I followed the return directions and there was no option to create an rma or start a return so I tried calling customer service and got a message that due to covid19 returns are being processed vis the website so I tried searching for my order again but still was unable to locate a return option. I sent an email to customer service yesterday afternoon and requested an rma so now I am waiting to hear something back from them
Make sure your part is right they looked it up and it is wrong now I have to send it back and wait
But whatever
I received a broken 2800PSI power washer from my daughter. I checked and found I could buy a new carburetor for it. The carburetor arrived, I installed it and the washer started on the first pull. I planned to take it back to my daughter, but she also gave me a concrete cleaner attachment she had. So I tried it, and could not put it down. Driveway, front walk and concrete patio now look brand new. Wow. I never thought I needed a power washer, but now I do not want to return it to her. I love the washer just like the battery weed whip I repaired and the electric leaf blower/vacuum that I love in the fall. All turned from trash into wonderful tools thanks to parts from eReplacementParts.
I needed a new lawn mower blade and the site was easy to navigate to find what I needed. The blade came very quickly. I was very happy with the whole process.
Ordered 2 spark plugs for my sons husqvarna chain saw on 3/10/20, on 4/13/20, I received a package with 2 emty contaiers that said plug made in china and some numbers problem is there was nothing inside. If this is somebodies idea of a joke, I'm not laughing. Jared stanfield homer, il.
Detailed descriptions of parts easy to find and order. Received them timely and as advertised quality was great
This is an awesome site that I use when I need a part for my outdated, elderly riding mower. The only thing I find wrong with it is... not enough parts pictures. I still managed to get the right parts. Thank you
Parts were just what I ordered, The fit was good and reassembly went quickly. Vise is repainted and mounted back on the truck, and works well.
The first order I had and had to return had the same part number on both of the order forms of the first order and this order but the first order came with the wrong part in it; The second order which was this order had the same number on the order forms and the correct part, with the correct part number. Why do I have to pay shipping on and order that was clearly your mistake don't mind paying for my mistakes but why do I have to pay or your mistakes
I bought spark plugs for two different pieces of lawn equipment and a carburator for a Bronco Rear Tine Tiller. All work great and the Tiller runs better than it ever did before.
Easy to read diagrams, straight forward ordering process, quick delivery, and quality parts for a 1/2 to 2/3 the price of the local retailer who also would have had to order the parts in. The local retailer told me 1-2wks. The parts were ordered and at my doorstep in 4-5days.
Answer: Seems to be scam. I ordered something and paid around $30'for overnight shipping. It's day 3 and still don't have it. Emailed them and got no resonse. Called them and was placed on hold for over 20 minutes. I finally hung up since it was clear they weren't going to resolve the issue. Stay away from them. Very unprofessional
Answer: Jacks Small Engine is a good source for small engine parts. Baileys Outdoor Power Equipment is where I get my chain saw parts.
Answer: I did receive the wrong part but the customer service promptly refunded my regular ground shipping fee and shipped it to me by 3 day ground on them. I just paid for the part. I did receive it as promised.
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.

