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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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Had misplaced my blade wrench. Replacement was ideal and of course now I have two! Great speedy service!
Order a replacement part online. Product was shipped, but the shipping service never delivered the product because it was damaged. Never heard from eReplacementParts about this, soI called several weeks later to find that their customer service line was not available due to COVID-19, online customer service only, which was useless in my case. Funny thing, COVID-19 had no effect on their ability to take new orders over the phone. So, I called played like I was wanting to make a new order. The woman I talked to was super helpful and shipped out a replacement for the replacement and placed a note on the order for the warehouse to pack the order more carefully. The warehouse did not listen and the item arrived broken. Still unable to take the customer service phone route, I played like I was making a new order again. The gentleman I spoke too was also very kind and helpful. After giving me the option to reorder, which I declined, he issued me a refund and I parted ways with eReplacementParts amicably. This was a horrible logistical experience with exceedingly nice people.
Though it took a little longer getting the parts, they were exactly what I ordered. Riding mower now working great for our ELKS lodge.
I want to say thank you for your immediate attention to my service order. The entire experience was professional and quick. I got my Troy Built lawn tractor cable in the mail exactly like we discussed and I am very pleased with the whole ordeal. Great Job...
Ordered this unit during covid quarantine and it was still delivered in good time. It went right on, took less than ten minutes, primed it and it started first time. Good service.
I've used them many times for appliances tractors and snowblowers. Very quick to ship and excellent customer service
Unfortunately. While waiting for part to arrive. My generator in Wich part was needed was stolen. So I actually have the unopened package and can not give a receive other than it was a timely delivery thanks
Everything I received was correct, fixed my bad fuel lines. Also replaced my fuel filler, and bar oil filler cap, and primer bulb. Will definitely purchase from again and recommend.
Ordered parts for Honda engine, even with the virus going on parts arrived in good time. Took a couple of hours to replace the gaskets, etc engine running fine. Will order from them again
I ordered parts for my brush cutter. They had every thing I needed at good prices. Delivery was quick. Will use them again.
You guys are the bomb. Not only had parts I needed for my trimmer, but also a video showing how to do repair! I did not want to buy a new string trimmer, I just wanted to fix my old Ryobi cause the new ones are junk. Now that it's fixed I feel like I got my old friend back! Thanks ereplacement parts you ROCK!
Order a bowl and lid for a Cuisinart food processor. The website is easy to find the proper parts for and they arrived in excellent condition. The only issue is one part was back ordered and I could not change the order to get just the available part (the part I actually needed, the other was an extra to be safe for later). You cannot change it on the website you are directed to call, and calling put me in a loop stating long hold times and to use the website before disconnecting.
Price was a lot better than local suppliers I was told 6 to 10 day on my order and received it in 3 DAYS GOOD JOB AND ITS WORKS LIKE THE OJD ONE>> BUT BETTER. THANK YOU MUCH. I will be ordering all my needed parts from you
Received and install controller for motor; installed in less than 30 minutes and miter saw motor now running... fixed! Part was not expensive considering if I had taken it in to a repair center for same. If I had bought new saw it would have been around $500... definitely worth trying to fix on your own.
Ordered new throttle cable and hand control for Brush mower. Cable itself was too short compared to original, so I might have had the incorrect model when I ordered. Options were to move mount lower on handle of mower, or simply change out just the throttle hand control (the original had broken). Works great. Timely and decent order time to shipping.
I looked into this website to find a piece to my broken lawn mower. They're schematics and diagrams made it so easy and simple. I will use this site for years to come!
A dear friend donated some of his tools to me before he passed away at the age of 92. His tools were older, and some were not working, but I wanted to refurbish them and use them as a reminder of my friend. One was an older Makita drill, no longer supported by Makita. It wouldn't run, so I checked eReplacement parts. There I found the parts diagram and diagnostic suggestions, so I determined that the switch was defective. There was a replacement in stock. I ordered it, it came in a few days, and my drill is like new. This is the best site for giving new life to older tools!
Recently ordered parts for an older chainsaw. Messed the order up and called to add one last part. The lady who helped me was great. Couple of the parts were out of stock. They were up front and kept me informed of slight shipping delays all the way. I was pleased cause I expected huge delays with the virus situation. But the parts all got here very timely, and were perfect. Have ordered several times from these folks before, and they always do an excellent job.
I was very happy getting my parts for my riding lawnmower, the parts where easy to order and I got them in a very short time 5 stars to them you must know I'm a senior citizen and a computer is not my strong suit. Thanks
Ordered a spring for my Echo weed eater and received the part within a week. The price was reasonable and it was handy to see the parts breakdown illustration on the website. I will use this company again.
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members