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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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I have ordered from the company several times. Accurate and fast shipping. They have a good selection that is in line with the market or better. A lot of times I can find the parts that others do not have. Thanks.
Works perfectly. I really appreciate how the website made it clear exactly what I needed to order, and I'm very glad to have my machine back in business.
I bought a replacement grill for my Coleman grill and the part arrived on time, in great condition. Great vaue.
I usually order parts for Troy-Built and Cub Cadet. Over the years I have had good service with the company. I've never had to return a part they all fit and are of high quality..
Replaced the carburetor on my weedeater. I've always received excellent products, fast service, and great communication. Always my #1 store for parts.
I specifically inquired about needed parts yet received different parts. Details were not addressed either. I received no response per email or phone for well over a week. Like others, I will likely shop elsewhere next time.
On time and exactly as I requested. You need to do your homework and thus know what you are ordering.
THE PART FIT PERFECTLY ON MY AIR COMPRESSOR AND NOW IT RUNS LIKE NEW...
THE PART WAS DELIVERED QUICKLY WITHOUT DELAY AND IT CAME IN A WELL PACKAGED ENVELOPE...
The coffee maker part was perfect but shipping very slow. No updates for a long time. I was close to canceling the order when it finally came through. I give four stars because this was at the start of pandemic so a lot can be forgiven.
Ereplacement.com is a rip off company, I ordered a part from the site and they sent me a envelope with a part number and business card. Do not order from them they will not give you what you ordered.
I ordered a part for my craftsman lawnmower and received an empty box in the mail. My credit card was charged $49.68. There were no answers to my phone calls, and my emails were answered with form letter replies. Obviously no one ever read them to resolve my issue. Extremely disappointed!
I originally wrote a 1-star negative review. However, ystrdy eve the order came in my mailbox. I give the company 3 stars due to the major technical difficulties they seem to be having right now. You can read my original review below. Mechanically they did fine; received my order, charged my card, fulfilled my order and shipped it within a few days. Technologically the company is having issues that is unfortunately negatively affecting their business. I would give 3.5 stars if it was an available selection.
ORIGINAL REVIEW BELOW
Ordered 2 simple parts for a worm-drive circular saw on 07/28/2020. eReplacementParts.com website said over 24 units(for ea part) were in stock and normally ship within 1 - 2 days.
First, I never received email confirmation of my order.
On Aug. 2 I tried to track my order thru their website, yet the website could not find my order. Funny, my C-Card was charged right away. I tried calling the cust. Srvc. No. On their website and the different ph. No. That was on my order. Neither ph no. Had a live person to speak to and they send you back to the web-site. I go back to website and they can't find my order.
I email them explaining situation. No response is sent. I email them'canceling' my order, again, no response.
In spite of this Covid-19 issue, this business is in dire need of an immediate, massive make-over. Frankly, I can't trust a website that completely ignores customers that have already paid for their merchandise. I needed these parts quickly yet all this company did was delay me for a week with zero correspondence. They get a big F on every level and I won't be ordering from them again. My advice is to stay away.
They fit well with little effort and adjustment. Was easier than trying to keep polishing plastic lenses.
Dont have my gas tank yet that i ordered the beginning of july...!-!
While looking in my original manual for my Porter Cable brad nailer, the receipt fell out. The nailer was purchased in 1999 and I thought no way will I find my parts. I was pleasantly surprised to see that eReplacementParts.com had everything I needed. In less than a week I had my nailer back up and running and it works like new again. I'm including a pic inside the nailer where the plastic parts disintegrated. Thanks for your excellent service!
Mark Nice
South Lyon, MI
I noticed that the plastic holding the blades was starting to open so I decided to try and order a new one. I looked up the part number with my model number and ordered it. They followed through with shipping information, etc. It actually arrived two days early. Completely satisfied with the product and process.
The right part, the right price, and you got it right the first time. I had tried another supplier and after waiting weeks for it to arrive... wrong size.
To quote Arnie "I'll be back"
Parts worked perfect was a little surprised that the new bump head was fully loaded with string.
All is well
3rd time i have used your company. Easy to work with, fast service. I will continue to use you in the future as needed.
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members