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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

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Washington
1 review
0 helpful votes
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The invoice for part received had correct part number on it but the part that arrived was not what it was supposed to be (wrong part packaged). That was over a month ago and I have sent 3 emails to customer service about it since the website drop down box describing the issue doesn't list an option for wrong part packaged. I am still waiting for the initial contact back from customer service to resolve problem or receive a refund and adamant that I shouldn't have to pay return shipping charges for error that was no fault of mine.

Date of experience: August 15, 2020
Texas
1 review
0 helpful votes
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Just what I needed
August 16, 2020

Thanks guys,
You were the only place I could find the lawn mower blades I was looking for. They work great. It was great doing business with you I will be back again to shop.

Date of experience: August 15, 2020
Missouri
1 review
0 helpful votes
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Wrong part
August 14, 2020

Wasn't the part I Needed. I needed a small "c" shaped coupling and got a 4-5" plastic piece with ridges on one end that was considered a coupling.

Date of experience: August 14, 2020
Pennsylvania
1 review
0 helpful votes
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Order and parts
August 14, 2020

My part was shipped fast, thank you for the fast handing of my order. Part was easy to find on your site and order
Payment easy also.

Date of experience: August 14, 2020
Pennsylvania
1 review
0 helpful votes
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Wrong part was shipped
August 14, 2020

The wrong Makita brushes were shipped. The packing list shows what I assume is correct part number CB75, however the box that was received was marked part number CB-303. Since the shipping charges were equal to cost of the parts it's not worth the hassle or additional cost to return for replacement.

Date of experience: August 14, 2020
Ohio
1 review
0 helpful votes
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I tried to return an item that was listed incorrectly. The website is not working. I called customer service but they are not accepting calls because of coronavirus. So I emailed. It's been 3 weeks and no response. Would not use them again.

Date of experience: August 14, 2020
Georgia
1 review
0 helpful votes
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Things happen
August 14, 2020

I was really pleased with the purchase of a replacement handle for my brother-in-law's Ryobi hedge trimmer. (It seems that somehow when I borrow a tool it ends up broken and I get unjustly accused of "tearing it up") At any rate, I found the needed replacement part, ordered it, and received it within two days! Bravo! He will never know it was broken. Excellent quality and service. Highly recommend.

Date of experience: August 14, 2020
Thailand
1 review
0 helpful votes
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Really quick delivery. I will order more parts from you, there's a lot of part that can't find from somewhere else.

Date of experience: August 13, 2020
Arizona
1 review
0 helpful votes
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Still waiting
August 13, 2020

I ordered a product on July 29,2020. Today August 13,2020 I still have not received the product... The original shopping method says fed ex... and then I log in says by USPS... pay $14 for shipping and still have not received...

Date of experience: August 13, 2020
Oregon
1 review
0 helpful votes
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Part fit and worked with minor reworking. The website indicated no parts were available for this saw. I purchased the part that looked correct. It was correct except that one vertical guide was too thick for the groove in the frame and I had to mill off 0.015". Could have done it by hand with an angle grinder but I had a mill so I used it.

Date of experience: August 13, 2020
New Jersey
2 reviews
0 helpful votes
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I thought I was buying replacement parts for my Coleman Dome tent... I could get and install / replace the broken original ones with... Not so... These " Replacements parts " have to be sawed down and then strung together... This NEW pole assembly DOES NOT now fit back into the original Coleman Dome tent bag... What a head acke! L

Date of experience: August 13, 2020
Texas
2 reviews
0 helpful votes
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Part came in as timely manner as Surepost would allow and works perfectly even starts without ether which it has not done in years

Date of experience: August 13, 2020
Texas
2 reviews
0 helpful votes
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The lens on our heating fan combo in our bathroom broke and I was sure we would have to buy a new fixture, but after locating the model number on the fixture, we ordered the lens and when it came in it fit perfectly. I will look to them again when I need a replacement part

Date of experience: August 13, 2020
Florida
1 review
0 helpful votes
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Shipped 3 of 4 items. 2+ weeks of waiting for response from customer service to address issue. No communication so far. Unreachable.

Date of experience: August 13, 2020
Ohio
2 reviews
0 helpful votes
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I ordered a 6qt crock pot, the first one I got was shattered. They replaced it, free of cost but it took an additional 4 months to get it. I finally got it last week and it's the wrong size. I finally just ordered a new crock pot instead of trying to replace the broken stoneware. It's a waste of money to try to order from this company. They said it was in stock both times when I ordered it. I ordered the original one in February. It's August. Thankfully, my aunt had a 7qt crock pot so it wasn't a complete waste.

Date of experience: August 13, 2020
Virginia
1 review
0 helpful votes
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I have older woodworking equipment and replacement parts helps me keep them running. Good service and fast delivery, but you pay for convenience. Prices are too high, but broken equipment costs time and efficiency. I buy here again next time I need to repair my stuff.

Date of experience: August 13, 2020
Minnesota
1 review
0 helpful votes
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Part delivery
August 14, 2020

EReplacement had the wear plate for my 30+ year old Porter Cable belt sander in stock and were able to ship next day. Price was fine. Shipping was extra t almost $10. Very happy with service

Date of experience: August 12, 2020
Texas
2 reviews
0 helpful votes
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Shipping
August 14, 2020

I returned a wrong pulley and shipped it on my dime but I was still charged for return shipping? Why?

Date of experience: August 12, 2020
Oregon
1 review
0 helpful votes
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Fraud
August 12, 2020

I ordered a part the shipment arrived with no part. I have contacted the company and have heard nothing back. What's going on!

Date of experience: August 12, 2020
Wyoming
1 review
0 helpful votes
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Combine shipping
August 12, 2020

I mistakenly ordered one piece, then realized I needed two. Shipping for each was over $5. I tried repeatedly to call, email, chat and message to combine shipping. No one could be reached due to "COVID"
Shipping was not combined so I had to pay shipping on each piece. Customer service can't be reached, but somehow my orders were received and shipped.

Date of experience: August 12, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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