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Equipmentfacts

3.9

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From the business

Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.

How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...


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Equipmentfacts Reviews Summary

The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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1,324 reviews

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Colorado
1 review
0 helpful votes
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It was fine, just not enthused with using one site then have to redirect to another one to bid

Date of experience: May 12, 2024
Florida
2 reviews
0 helpful votes
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I was so glad I could get what I wanted the only thing was they told me I couldn't take it till Monday

Date of experience: May 12, 2024
South Dakota
1 review
0 helpful votes
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Hey guys i thought i was the buyer/ the seller gets all the costs associated with selling his equipment.
The sales tax only If from Iowa or delivering in Iowa, internet / fee on seller not buyer / premium i i guess i get a warranty with my 90 tractor? Yea right.
This sucks at best

Date of experience: May 11, 2024
Florida
1 review
0 helpful votes
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It can be challenging to bid online, but the experience was good and the technology worked.

Date of experience: May 10, 2024
Texas
1 review
0 helpful votes
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The transaction went well
May 16, 2024

The transaction went well. I did struggle a little bit with the internet connection at times but it is fine.

The only thing I would say is an "issue" is I still have not received my invoice and payment instructions.

Date of experience: May 6, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Nebraska
2 reviews
0 helpful votes
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Make sure you find all the details of what you have to do. Read it a head of time if not sure ask Questions. Make sure your bank you are dealing with. Are ready for you.If you have to make appointment, make sure you do it a head of time. Most of the time after the sale you have 3days to get your money to the auction company,if you are wiring the money.

Date of experience: May 6, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Ohio
1 review
0 helpful votes
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I believe I was winning bid on an item Saturday afternoon. Sunday evening and still no confirmation email.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 5, 2024
Minnesota
1 review
0 helpful votes
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Simple and easy use
May 16, 2024

Simple and easy use. Great site to use! Will definitely be using again.

Date of experience: May 5, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Missouri
1 review
0 helpful votes
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The bidding and response was good. Just need more time to pick up load.

Date of experience: May 5, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Ohio
1 review
0 helpful votes
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Everything went great, learning curve on bidding however very satisfied.

Date of experience: May 5, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Kansas
1 review
0 helpful votes
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Painless
May 15, 2024

Painless. Thank you. The hard part is, using 50 characters in this box. I'm a simple man. Do "spaces" count? Do I have to use correct grammar? Or can I do all emojis? Was that 50 yet? I have food on the stove.

Date of experience: May 5, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Oregon
1 review
0 helpful votes
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Great!
May 14, 2024

Great! Easy site to use all my questions was answered had a great time…

Date of experience: May 4, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thank you for using Equipmentfacts!

Missouri
2 reviews
0 helpful votes
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We were the successful bidder but have not heard a word from the auction house about making arrangements to secure\ receive this equipment.

Bryan Jones
S.B. Jones, Inc
*******911

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
New York
1 review
0 helpful votes
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It took way too long to receive the invoice.
Website worked great for the actual bidding process.

Date of experience: April 30, 2024
Carson S. — Equipmentfacts Rep
over a year old

Thanks for bidding on Equipmentfacts!

Colorado
1 review
0 helpful votes
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When will you notify me of my winning bid? Invoice? I was there live and they had a ticket for my winning bid. Because Bach of other issues as well

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2024
Illinois
1 review
1 helpful vote
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Item sold for less than my max pre bid. I did not win the item. Called to find out why I lost and was told to call the auction facility. Not much help in my case

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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Great sell, but I wish I could bid my own amount
May 9, 2024
Updated review

Great sell, but I wish I could bid my own amount. I was given 100s or 500s, when sometimes I wanted to bid 25s or 250s. The last rack I was bidding was going by 10s and all I had options was 50s.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024

Great sell
May 8, 2024
Previous review

Great sell

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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Have not got my invoice over all not to bad would like to try it again

Date of experience: April 28, 2024
Trey C. — Equipmentfacts Rep
over a year old

Gorden thanks for taking the time to bid with us! For the invoice reach out to the auction company they should have it for you.

Canada
1 review
0 helpful votes
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It is horrible hard to use
May 8, 2024

It is horrible hard to use. It's very slow to switch between rings. The worst ever!

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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Hard to navigate and set up
May 8, 2024

Hard to navigate and set up
But once i had that nightmare figured out bidding was fine

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 28, 2024