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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had a $6500 bid in and it sold for $6500 and I didn't get it and it was the second piece I needed after purchasing the previous lot
Bid on tems got zero feed back. No email invoice line items on purchases etc...
We were informed that we did not have the final bid even though it said we did online and our amount was registered with the item we thought we had purchased. But when we drove 60 miles to get our equipment, we were told we did not have the top bid even though one day later today it still says we do. The auctioneer was very apologetic, but it still didn't help. I feel this is Equipment facts problem. Maybe you should figure this out.
Thank for the feedback!
Everything I have bought from an online auction has showed up and looked like $#*! complete junk the people taking pictures sure know how to avoid the bad spots I will never buy anything online again
Thanks for the feedback! Your comments were forwarded to the seller for the most recent item
You won form them.
Great. Would be nice tho to know who to make a bank check out to for picking items up after the sale
The seller is the auction company. You should receive an invoice and email notification as well.
I am registered with equipmentfacts. It's easy to log in and watch auctions. The bidding can be disabled if you're just watching or activated if you choose to bid. So far it's been a very streamlined experience.
Thank you for the feedback!
I Bid on a Truck I wanted and was Successful...Online. I could hear the Auction clearly...and had No Problems Understanding or Bidding!
Good to hear!
Fast, easy and simple. Videos help to show equipment that's up for sale.
Great to hear!
Great to hear!
Perfect. You all made it very easy and convenient. Thank you
Glad to hear it!
I don't know if there is a short time delay between the auction and the website but I had 2 items I bid on and it came up "I am done " and a few seconds later it would say sold. I had placed the bid before it was over but did not accept it. It was disappointing to me.
Thanks for the feedback...sometimes there can be a delay based on individual connections.
I was texted that i had won a item but was never sent a email stating how to go about picking it up
Once you have the seller's info, simply reach out to them with any questions regarding pick=-up!
Worked out great a little slow on internet lost a few items but probably for the best.
Thanks for the feedback!
The auction site was top notch, I like the way the items are listed in order coming up, not much latency using the bid button with hundreds of other buyers. The option to view and listen to the auctioneer and see the current item being sold and the upcoming list all work together to create an easy to use web platform, intergrated with the bidders onsite and online. I think the platform is top notch and very easy to use and follow, and I wouldnt change anything I can think of right now.
Glad to hear it!
Long time "watcher" first time "bidder". All went as expected with little difficulty. Even for an 85 year old.Bid was successful.
Thanks.
Glad to hear it!
Simple bidding after agreeing to the terms and conditions.
Glad to hear!
Equipment facts has been a pleasure to use. Simple and straight forward,
Great to hear, Josh!
We bid on a couple things all went well then tried yo bid on another one and the site said they stopped my bidding for verification? Really! Missed out on a couple things because of this!
Thanks for your feedback! Since we have an automated registration process we do have a subsequent reverification step for new bidders that may briefly delay bidding. We appreciate your understanding.
The auction company did an extremely poor job of representing a piece of equipment I purchased online. I've used online auctions many times with great success. They took a few pictures of the best looking parts of the trailer but didn't show any of the bad and I do mean BAD spots! I would not have bid on it had they represented it properly, but I guess that's how they can make more money, by hiding the damage. Also I went to the address they had listed on the website and was taken 30 miles away to a different location. I will not be giving them a good review.
Thank you for the feedback, we'll let the seller know.
Equipmentfacts worked well for the Kyle Kelso Farm Equipment auction that I bid and purchased items on Saturday, the audio worked well and I liked the fact that since I had an account with Equipmentfacts previously, signing in was easy and I could immediately bid on lots.
We appreciate your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback! Your comments were forwarded to the seller.