EpicSportsReviews 30,891

It was my first time ordering from Epic Sports and will also be my last time. The prices are low but misleading when you get the shipping rates. I received my order and the half of the items were incorrect sizes. I called the Customer Service # and was on hold for 50 minutes. Once I got through I was able to change the order for the correct sizes however now I have to pay for shipping once again and now the items I need to return to do the exchange I'm being told I'm responsible for the shipping costs as well. NEVER AGAIN will I buy from this company. Now two days later I receive a message stating that the socks are back ordered until 10/31/2018 and I need to get in touch with them again to figure out what I want to do. I'm currently on hold with Customer Service, so far for 22 minutes and I'm #10 on the Queue position. Still holding. Oh wait this gets even better, now the automated message says that they are closed because it's after hours and they are on Central Time (I'm Pacific) and to leave a call back number which means I won't get a call back until Monday. That means that the 9 other customers that were in front of me in the queue were not assisted as well. Who knows how long it will take to get a refund back. LESSON LEARNED. Stay Away from Epic Sports.

The only thing that was a concern was the time between placing the order and being notified of supply problems. The speed of the delivery after was short of amazing. There were many attempts to contact me as soon as it became known that the items ordered were no longer available which i appreciate all efforts. It was too bad the items were out of stock and there is no way to immediately know it.

But overall there was great effort to complete the order and provide customer service. Thank you