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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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This is absolutely my worst experience EVER with an online buisness. I try to always give the benefit of the doubt. They charge astronomical shipping prices to begin with, which basically cancels out any saving you have gotten with it being a discount warehouse. You could take the money you pay in shipping and buy stuff from a store. My first order was a total of $305.50, $34.36 of that is shipping. When the allison pants arrived 6 of them where way bigger than the manufacturer size chart indicates. When I called to try to return them and get six of the correct size sent out, they informed me that I would have to measure all of the pants to prove they were Miss sized and then make a whole new order for the six new pants because I needed them here in a hurry because it took a week and a half to get to this point. So now I had to make a second order totaling $146.24, $38.90 in shipping charges. Now if I want to return the whole order and just buy everything matching from the store you have to pay a restocking fee and you have to pay for the return shipping. They do not work with you at all to resolve issues in fact I've had to call them every time to find out what's going on and even then they don't seem to know what's going on and you get placed on hold. The socks and belts were great and the kids size pants but all the adult size pants are messed up. Great prices if you order enough in advance and dont have to return anything.
The blouse ran small for the size. Could not wear, but have someone I can give it to.
The product is great and everything that my niece wanted. The shipping times are much longer than anticipated so plan ahead.
Great prices
Great deals- fast shipping - never been disappointed!
Highly recommended! Great Customer Service and great quality!
Checking out with my existing acct was convenient
Easy to use website and deliverson time
Good price and time
Easy and really appreciated the sizing chart
I love Epic sports, they have the best prices on the generics which saves our program money. Ordering for team is easy with knowing what, and how many, are in stock.
Great job keep up the good work.
Good, fast shipping
My order was delivered to the wrong address I had to cancel and change the date on a award program because my package was drop off at the wrong house
Easy
Great quality shirts, fast delivery highly recommend
Read their horrible return policy before ordering anything from them. I went to cancel an order 3 days after ordering with a 14 day delivery time and was told the item was already shipped to them by a vendor and could not cancel the order without charging me for the shipping and a %30 restocking fee. A total scam. Beware!
Good price on a hard to find item.
First time shopping Epic, will shop again.
Easy to search and find what your looking for
Order process was easy and delivery was on time.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

