EpicSportsReviews 30,910

I ordered a baseball for my nephew that measures how fast you throw the ball. I didn't realize when ordering that the speed is measured in kilometers/hour not miles/hour. He probably wouldn't get as much from this as we use miles in the US, so I wanted to return the ball. You have to call the store to get authorization to make a return, which is the first red flag. After I did this, no one answered so I left a message. Without ever speaking to me, someone approved the return and sent me an email. At first I thought it was nice and all I had to do was send the ball back. However, no one ever asked the reason for return but listed it as "Customer Does Not Want/Changed their Mind" which means you are responsible for paying the return shipping. This much is fine since it was my fault for not reading the description. The terrible part is they charge a "restocking" fee of 20-50% of the cost of the item? This is ridiculous. If you return something you should get your money that you paid for the item back, especially for an unopened and unused baseball. The ball was $18.59 with a shipping fee of $10.18. The restocking fee was $5.58, so I got $13.01 refunded. The return shipping was a few dollars, so I don't know why their shipping fee was 3-4 times the price. So I've lost almost $20 on a baseball that I return in its original packaging that was never opened. A terrible way to do business, I 100% would never buy anything from here again or recommend to anyone. They also have almost 70 complaints filed on the better business bureau website.