EpicSportsReviews 30,967

The order I received on March 12, was fine.
But I have sence ordered 3 more of the Russell pants. I, of course have not received that order yet. But what has me upset, is that you have charged my Bank of America account, which is fine,
But epic has also posted a number of $ 1.00 deductions from my account. I have called your customer servise 3 times and can NOT get a live person to talk to. You have my ph # *******272, and you will NOT show me the courtesy to call. Nor have you removed the $ 1.00 charges.
WHY?
Mr Wheeler
3/26/19
8 am
Copy to my file.

I ordered a couple sample shirts first to have my baseball team try them on to see what sizes everyone would need. They came in and were a different color than I anticipated so I returned them and ordered new ones. On the second order I got everything I ordered except one piece was a little different. So I had to contact them again and get it swapped out. All in all the service was good and I know mistakes will happen. As long as they are fixed it doesn't bother me, which they took care of. But it did take over a month to get all of this done and it didn't leave me enough time for printing. That is my only complaint.

I have used this company for years and never had an issue with any of the orders until this last one. I had a shirt that was in a shipment of 10 that I didn't receive and I called several times and left messages but never received return calls. The only time I received a return call was when I sent an email. I've never had any issues with customer service until this last time. This is still a great company to use and they got me my missing item really fast.