Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got the shirts I needed. All arrived on time and survived the teens wearing them.
Great
I've been ordering my daughters softball items here, great fit and price.
Everything was great except for how long it took to recieve the product.
Everything was great had an issue with one pair of compress shorts. They run really small
Love the prices and the products however this company offers terrible customer service. Purchased equipment for work however this company refused to apply our tax exempt status as The Salvation Army tax exempt status is for the whole state and not each individual Salvation Army corps. I explained this multiple times and customer service was awful and not helpful at all. The Salvation Army will no longer be able to use this company in the future if they cannot accept out tax exemption status. Very disappointed as we are a non-profit that does so much good in the world.
Love epic sports! Highly recommend!
Fast delivery. Great products
As always great customer service and better prices.
Shorts already had a hole in crotch!I didn't go through the pain forsaking process of trying to return!
Overall great purchasing experience. Customer service was very friendly and able to answer all of my questions prior to purchasing a large qty shipment!
Ordered a coolflo single ear flat and had to cancel order because after the estimated delivery date they still haven't received my helmet to have it shipped!
Very good service.
Your staff is very frendly.
Very happy with the softballs
Great
Epic Sports has been awesome for our team Definitely will be shopping again
Happy with the selection and price
Great Supplier...super prices and product selection!
Getting out of shopping cart should be easier than currently is.
Great prices, a little slow on the delivery compared to retailers like Amazon but it was acceptable.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

