EpicSportsReviews 30,919

I ordered a Christmas gift for my boyfriend on the 13th of December that was suppose to arrive at my door just in time for Christmas and December 20th. I kept tracking it and it still said "in progress". So I emailed to see if I could get the status of my order. Only to be emailed 2 days later to tell me that they would have to check to status of my order. Never heard back called Christmas eve. The office was closed. Emailed again the day after Christmas. Finally 2 days after Christmas I was emailed and then received a phone call that my item was out of stock. So incredibly disappointed because at this point I had to show a picture to my boyfriend what he was going to be getting only to have to tell him he wouldn't be getting it after all. How can a business have a website and not have their stock in the computer when customers make purchases? How could a business not at least email me and tell me before this time frame or even before Christmas day? I'm so disappointed I've never had this happen from a company. I order practically everything online and NEVER has this happened. Please get your stock in a computer before customers are extremely disappointed like this again in the future! Customer service rep then wanted to know if I wanted to purchase something different after I already didn't receive my gift on time.

The wrong item in the wrong size was shipped to me. When I called customer service I was told to send pics of the wrong item. Never heard back fromCS to let me know if they received the pics. Called CS about four days later, still no word, sent emails and more phone calls, finally a call back from CS to say it was okay to return the wrong item. Still haven't received the original order or a call to say it was shipped, lost or what or if they received the wrong item back. Poor communications.

I ordered a basketball for a gift on 12/13 and had confirmation that it would arrive before Christmas. For some reason, I received a call from the company saying that they needed to verify my credit card information after I made the order online. I felt a little nervous confirming my credit card information over the phone, but they already had the information, because I had provided it online, so I'm still unsure as to why that confirmation was necessary. Then when the ball did not show up on schedule, I called the company and was notified that after the "credit card confirmation" was processed, the shipping was updated to January... late for Christmas. Nothing could be done about it.

Epic contacted me about my bill to address for my card. No problem, thought I'd updated them all after my recent move. Resolved the issue. Got another call back ten minutes later advising that my requested ship to address was not allowed because it is a UPS store and there have been issues with theft. Well, the UPS store would protect ME from theft if a package is left on my porch ALL day long. Also, the likelihood of me being a thief ordering $70 in basketball socks is a little unlikely. Besides that, they've shipped my previous orders to the SAME address. In any case, I reluctantly agreed to have the order shipped to my home, but advised that this would probably be my last order with them. I was then informed that shipping would now be $2 more. My house is in the subdivision directly behind my ship to address. Why $2 more? I only continued with the order because these were a gift for my son. He loves their socks and they are economically priced. FYI, they delivered to my original ship to address. Too much added stress!