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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have always had a good experience with Epic Sports, using them for both my ball hockey and soccer teams medals and socks, etc but this time they have let me down in a very big way.
I was supposed to have received the medals for our soccer wind up yesterday, the party is on Sunday, and after a half hour on hold after trying twice to get to a customer service rep, it turns out that medals I ordered over two weeks ago have not even been shipped yet, and I have been waiting for an hour now to find out what is happening, not looking like I will be getting the medals for my team in time for the party, and at this point have no idea what is even happening with them... very frustrating and disappointing and the customer service is terrible
They was wonderful and very sturdy. With the price I paid I was thinking I might be disappointed but they are great as a coach I will defiantly be ordering all my trophies from you guys.
Good prices. Fast delivery.
Product is as described.
FAST shipping.
Excellent communication on order status!
All in all good. I'll purchase again from here!
Everything was great but we were short one pair of socks :(
Epic Sports is amazing!
I needed a matching class set of 24 tye-dye shirts in a less than 2 weeks.
Epic Sports made it extra easy and economical to order multiple shirts in different sizes for the entire class. The quickly contacted me to let me know there was a shortage in one size. We were able to adjust and have them shipped via fedx ground the same day I ordered. T shirts came in and were all there with plenty of time to spare. Overall a very fast turn around time! I am a very happy room mom with 24 very happy kids!
Overall, very happy with Epic Sports.
I love Epic Sports, they are always super helpful and their prices are great. For what I've purchased from them, I haven't seen a better price anywhere on the internet.
Packages came on time and all product was as stated. Will recommend to all my my associates. Service was even better my second order, cant wait til my new jerseys come in.
Good work hats cheap price good value
The website was easy to navigate and find the product I was looking for.
I received the wrong size shoes as part of my order. I had to CALL to get the shoes returned. After waiting on hold for about 5 minutes I selected the option to leave a voicemail without losing my place in line and someone would call me back. I did get a call back only to be told the voicemail was for SALES not returns and that I had to wait again. 15 minutes on hold to talk to someone.
Once on the phone I was told I HAD TO TAKE A PICTURE OF THE SHOES and prove I have the wrong size. After that, since the shoes where drop shipped from the manufacturer, I had to wait 3 days to get a "disposition" on my return. It's been 6 days since I called still no replacements, not return box/label (as promised) and notification that anything is on its' way.
I've always had great service from Epic. However, this is the first return I've ever had to process. Not the best experience.
Great items
Things went great and easy
Very satisfied with the products I've received. Will sure be ordering alot more. With 5 kids we always will need stuff. Thank you
Sizing was off. Last year my daughter wore a large, this year we ordered XL and they are smaller than the L. Need to return.
Product was great, I called in to add to my order, left a message never received a return phone call.
Great quality, great prices, very intuitive shopping suggestions as well as I didn't have to go searching for belt and socks when I bought pants, there were links right above. Shipping took a while longer than was estimated.
Love doing shopping with youll
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members