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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I couldn't order black/black Richardson 112 ball caps.
Product was delayed due to warehouse being moved which delayed my process entirely. I wish i had known this prior to ordering...
Gv
Great company and resonse time!
Product was good and the price was fantastic
Love the sale price. Wish shipping was free.
It all arrived as expected
Website was very user friendly, and I received my ordsr earlier than expected
Had to pay for quicker shipping to get it here on time, but it got here on time anyways. Paid for something I probably didn't need too. :(
Took too long for product
It was easy
Fast delivery and very pleased with the apparel I ordered..
Shipping is a little expensive
Love the selection and not getting jipped for being XXL like most companies. Didn't like the dry blend. Looked cheap and was way too much cotton. I'm not a fabric expert and though the the 'dryblend' would match the other dry shirts and they did not. Sadly it cost to much to send them back or I would.
Products run small in size. Your company overcharged for shipping. The quality of these products are extremely cheap so your prices need to come down a little.
Easy and seamless
Need to work on delivery
Easy to order, products were shipped very quickly.
Great prices and easy to use web site
So far so good
Could use a bit more after sale communication
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

