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EpicSports Reviews Summary
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This company while in the past has been decent, I recently ordered batting helmet from them. I was initially told my items would not ship until 2/20. However, I received a shipment notice early. However, one of my items was returned to Epic Sports by the shipper before it ever left their terminal. I contacted the company via their chat and "Erica" answered. She was rude with her responses and actually ended the conversation before I was done. I asked for an update on when my items would be shipped back to me. She refused to give me any information on my items. This is the worst customer service I have received. I will not shop this company again and encourage other to use other companies as well.
2 shirts in my first order were out of their individual packaging, 1 having a greasy black shoe print right in the middle. Needed more shirts to match a few weeks later and zero issues, nice shirts, my team loves them.
Very good product and great material. This product is helping our baseball players to speed up their hands and develop arm strengh.
After engaging within the constraints of vendor Customer Service a replacement cap was received via UPS. Why the initial screwup remains unanswered and ordering has to be tempered with other customer experiences.
Mt initial complaint was incorrect order being shipped. I ordered a Decky Structured Cam Baseball Cap and was sent a Gildan grey t-shirt. Web site does not permit live customer service. Customers are forced to engage with an AI bot. The acknowledgement email does not address issue but is boilerplate.
I got my order when expected. Easy online ordering.
Thank you.
From placing the order to the awe and surprise in the faces of our athletes and managers, we can always count on Epic Sports to deliver.
Faster delivery than expected, plus a nice little bonus included in the packaging! Highly recommend!
Getting my tax exempt verfied was quick and easy. Shipping was quick and my item was in perfect condition.
Shipping was quick and the shirts were great quality!
We buy for OCC shoeboxes. All the products we buy have been excellent and we have been well pleased.
The product I purchased based on photos and description is not what I received. Description and photos described blue wrestling shoes with solar yellow Adidas stripes. What I received is blue wrestling shoes with lime green Adidas stripes that do not match our uniform. Have attempted to contact several times and this is leading no where.
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Staff was friendly and helpful the shirts were very nice just not very thick they were see-through
My order was messed up, 3 of the 5 hats i ordered were wrong.I sent pics, a couple days later I received
The right hats. Very fast service! Great customer service! Great prouducts! Thats why they get five Stars, and my repeat business. I also got to keep the wrong hats.
Got my order 2 week's early great experience. Definitely will order more really soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members