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EntirelyPets

2.0

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EntirelyPets Reviews Summary

EntirelyPets is an online pet store that offers a wide selection of products for dogs, cats, and other small animals.

This summary is generated by AI, based on text from customer reviews

service
78
value
74
shipping
74
returns
33
quality
61

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Great
November 16, 2017

Great services...
I am happy with their choices...
They patiently gave clear instruction and guided me with all my questions...
They promptly answered all my question too..

Date of experience: November 14, 2017
Illinois
1 review
0 helpful votes
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Great customer service
November 15, 2017

I have used Entirely Pets for years without a glitch. Just recently had one which was handled perfectly! Always a pleasure doing business with a company that cares!

Date of experience: November 14, 2017
California
1 review
0 helpful votes
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Exemplary Service!
November 15, 2017

I always receive fast efficient service from Entirely Pets! I recommend all of
My friends and clients to your company/website. Prices are the best out there!
Thank You for your great service!

Date of experience: November 14, 2017
Georgia
1 review
0 helpful votes
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I love the cet toothbrush for my shih tzu! It's difficult to find products for smaller dogs so finding a solution is awesome!

Date of experience: November 12, 2017
Hawaii
1 review
0 helpful votes
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Dog Toothpaste
November 13, 2017

Product and company excellence. Ease of ordering online. Fast shipping. Will always order from EntirelyPets. My doggies and I are happy!

Date of experience: November 11, 2017
Arkansas
1 review
0 helpful votes
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Products were exactly what I ordered. They also sent along some samples of other products for my dog to try. My only problem was that I was supposed to get my shipment within 7 days. This would have been fine because my dog ran out of his medicine exactly 7 days after I ordered. Well, I didn't receive them for 9 days, therefore, I had to go buy some more at our vet which was twice as expensive. Otherwise, I'm happy with the product and the price.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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I could not use the discount code I received in an email. I went to your Facebook page to retrieve another code. I was unable to use that one as well. Your order page said it was a bad code for both. If you look at my profile, youll see I am a loyal customer and have ordered a lot of products. This was a FAIL!

Date of experience: November 7, 2017
Minnesota
1 review
0 helpful votes
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Great
November 3, 2017

My dogs love the chewy joint treats. I have tried other forms of joint support that they didn't like, but I give these as treats and they gobble them down. I'm looking forward to seeing how my 8 and 10 year old dogs respond.

Date of experience: November 2, 2017
New Jersey
1 review
0 helpful votes
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I had such a difficult time finding Duralactin tablets for my dog. Nobody had it in stock, and when it was in stock, it was a fortune. Then I found EntirelyPets. Wowza! In stock for nearly half the cost. And it arrived in two days w Free Shipping! Customer for life.

Date of experience: October 30, 2017
Ohio
1 review
0 helpful votes
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Was ordering Lysine for my cat's health. EntirelyPets web site was easy to manage. They had exactly what I wanted and the price was much less that I had paid elsewhere. And, delivery was fast! Can't beat that.

Date of experience: October 29, 2017
Texas
1 review
0 helpful votes
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Good service
October 27, 2017

My order for Cholodin was shipped very promptly and was exactly what I ordered. That is good customer service.

Date of experience: October 27, 2017
Texas
1 review
3 helpful votes
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We had been using them for over year for 3pkfortcanine 3 Pack FortiFlora CANINE Nutritional Supplement by Purina- Box of 30 (1-gram packets) every three months. They had THE BEST price!

Recently, I received an email telling me that they would be resupplying us, however this was less than one month after receiving a three-month supply. Less than an hour after receiving their email, I emailed them and called to make sure the shipment was canceled. I was told it was too late; the order has gone to the warehouse. Why would they email me?

During my call, the customer service rep told me to simply refuse the package and they would credit my account.

We refused the package and the package tracking shows they received it back October 2. I waited 16 days and checked my credit card, and I still had not received a credit for the shipment. When I called, they told me yes, they had received it, and since I called, they will begin to process the return.

They have totally lost my trust. I will not use them again.

Date of experience: October 19, 2017
New Jersey
1 review
1 helpful vote
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Waaaayyy too long!
October 18, 2017

If I want to eat weeks before receiving a shipment I might reconsider them, otherwise forget it! To make matters worse once it gets here UPS handsover the package not to me but to the post office to deliver! That means extra added days before receiving it! How can this business stay competitive?

Date of experience: October 18, 2017
New Jersey
1 review
0 helpful votes
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Fast accurate shipping
October 18, 2017

Thanks for sending the exact items ordered, and quickly too! Also like the past orders feature online so that it is easy to reorder items again in the future.

Date of experience: October 18, 2017
Pennsylvania
2 reviews
0 helpful votes
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Great customer service
October 18, 2017

Great savings and customer service will always check their prices before ordering elsewhere. Having to write 100 letters to submit a review

Date of experience: October 17, 2017
New York
1 review
0 helpful votes
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Love this source for dog products. Everything came thru as promised. Have ordered from them before and will do so again for Dasuquin and Vectra - and more.

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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Professional
October 17, 2017

I have received my order, and I'm pleasantly surprised, by the quality of the product and the speed of delivery I wasn't expecting it till next week. Thanks again for the excellent service. I will order from you again.
Steve Taylor

Date of experience: October 16, 2017
California
2 reviews
1 helpful vote
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Received my order but...
October 17, 2017

But one of the items I selected was not available and ended up being backordered. It would be nice if the website showed availability before ordering. I ended up cancelling that item.

Date of experience: October 15, 2017
North Carolina
2 reviews
0 helpful votes
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Thoroughly satisfied
October 16, 2017

Easy to navigate website. Pricing was excellent - considerably less than other sites. Delivered as promised.

Date of experience: October 15, 2017
Florida
2 reviews
4 helpful votes
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Took Too Long
October 14, 2017

I usually order Nupro through Amazon Prime but they stopped carrying it. Found it here at a decent price but it took way too long to receive it. Didn't ship for like 3 days. When I finally got a tracking number it didn't give me a time frame. It was a ups tracking number. Because it had been over a week and still hadn't received it when I checked tracking it said it was changed to USPS and no known date of delivery. Took about 2 weeks to get it.

Date of experience: October 13, 2017

From the business

We sell over the counter pet supplements, pet meds, flea & tick control products & supplies at everyday low prices. Free shipping on orders over $85. We carry popular brands like Frontline, Advantix, Greenies & Feliway.


entirelypets.com
Founded in 1999
Union City, CA, United States