EntirelyPetsReviews 638

Two weeks after I placed my order and had heard nothing, I contacted the sales department. I was told that two of my items were on backorder and everything would be shipped when they were in stock. I hadn't been advised of the backorders and needed the third item for my senior dog. I was told they would ship the item they had in stock since I needed it right away. Another two weeks later, when no order arrived and no further information had come my way, I contacted them again. It was like the first conversation had never happened. But, the two backordered items were now in stock and they would be shipping my order soon. Then I received an invoice for $7. Until this time, I'd been emailing the company but decided it was time to phone. The phone rep was not the least bit concerned about my now month-old order or the fact that I'd been lied to and the $7 was apparently for additional shipping that wasn't on my original invoice. I cancelled everything and that was when Entirely Pets finally got something right... I had my refund the same day. I will never order from this company again.

I searched their site for Iams Dog food and purchase online... after 2 weeks I received a back order notice then after another few weeks no response. When I called they conveniently stated they are not carrying the product any longer. So why didn't they notify me of this and they held my money until I called them to raise heck about the order. They had not reason for not contacting me. Furthermore, when I first attempted to contact them they were not avail - although their chat stated they were. Bad Outfit. Stick with Pet Smart or other options that are more reputable. Ron from Cedar Park Texas

Company should update their inventory so that the customer knows before ordering a product, that they don't have it at the moment or that the product was discontinued. Don't buy from this site I just read a whole bunch of horror stories.

Worst company. Worst customer service. Phone representative interrupted me twice, gave me false info regarding status of order, then gave me a fake name and when I asked to speak to a supervisor he transferred me to a voicemail box that didn't belong to a supervisor. Company sends email that reads "Your item is on the way". Reality is your item has been discontinued and you will have to call and deal with the rudest person in the customer service field. Makes you wonder how he got that job

It has been rare that I've had such horrible service shopping online. An item I had ordered 2 months prior said it would be shipped in a couple days and I would receive a confirmation. 2 weeks later, I got an email that it was on back order which was fine, so I waiting a couple more weeks. No communication besides emailed ads from them came my way. I had to call them to receive communication on my order and they said it would be shipped out in a week. Now today, I had call again and the item was discontinued over a week ago. Then they claim that they sent an email the week prior that I had never received, stating this information. Terrible service. Will never recommend. The only good part of this was that their phone operator was professional and respectful.

If they have the product in stock no problem. Good price they ship it right away.
The problem I have with them is there inability to communicate with you. Many times they don't have the product and they're not very honest in there communication or is it the company is so inept that the shipping and or buying department doesn't communicate with customer service. Either way I'm tired of dealing with them and there are so many choices out there that I'll just take my business elsewhere. Eventually if you do enough business with them your 5 star opinion will turn into 1 star and this company really doesn't care.