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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good and efficient crew at the El cajon Enterprise Rent-A-Car. Good personable people that listen and know their jobs very well. Too great care even though they were extremely busy
Enterprise in Conway and specifically Nick, were a pleasure to deal with. I would recommend them to anyone who needs good reliable service.
Hi Chris, thank you for sharing your kind words about your experience working with Nick and the team in Conway. It’s rewarding to know our commitment to reliable service made a positive impact, and your recommendation means a lot to us. - Lisa
I was very pleased with my experience renting a truck from Enterprise for the day. The process was quick and easy, the staff were friendly and professional, and the truck was clean and in excellent condition. Everything worked exactly as it should, and the rental made my day much easier. I would definitely rent from Enterprise again and would recommend them to anyone needing a reliable vehicle for a short-term rental.
Thank you so much, Ron, for sharing your positive experience. We're thrilled to hear the process was smooth and that the truck met your expectations. We look forward to seeing you again whenever you need. - Lisa
Super friendly employee and great service. Will definitely use again and recommend other people.
Hi Lydia, thank you so much for your wonderful feedback. We're thrilled to hear our team's friendliness made your experience great, and we look forward to seeing you again. - Lisa
Great customer service, availability and price received with a warm welcome an help thru our transaction process making sure we understood. 100% recommend
Hi Zita, thank you for sharing your experience and recommending us. We’re thrilled to hear our team made the process clear and welcoming. - Lisa
Service was great. Car was clean and the whole experience was awesome.
Thank you, Taylor, for sharing your kind words. We're delighted you enjoyed the clean car and had a smooth experience. - Lisa
Great! It was a horrible day with snow. The car was free of snow and warm when I got behind the wheel and left the establishment.
Thank you, Norma, for sharing your experience. We're glad we could make your day a little easier. - Lisa
Julian was amazingly helpful and kind in my car renting experience. Massive kudos to him for explaining and being flexible with our car return timing, and going above and beyond to make sure I had everything I needed, including getting me an extra USB cable when the power port wasn't working in our car.
Hi Kevin, thank you so much for sharing your wonderful experience with Julian. We're thrilled to hear he could go the extra mile to make your trip smoother. - Lisa
The staff in Cumberland Maryland was very professional and made sure we were satisfied with our weekly rental! Everything was exceptional and helped to make our vacation stress free!
Hi Hart, thank you for highlighting the professionalism and dedication of our team in Cumberland. We’re delighted to have contributed to making your vacation stress-free. - Lisa
My experience with enterprise is always good. The cars are always so nice and clean and customer service is top-tier so I will definitely be rented no from enterprise again.
Thank you so much, Dedra. It’s wonderful to hear our clean cars and top-tier service keep you coming back. Looking forward to helping you on your next rental. - Lisa
The car drive nice and the service are smooth process from
The online service
Thank you, Idris, for taking the time to share your positive experience. We’re thrilled to hear that the car and our seamless online process met your expectations. - Lisa
John, Muhammad and Alejandro are an outstanding team at the Huntsville, Tx location! The customer service and dedication to clients is top notch! I recommend this office for all of your car rental needs!
Hi Kimberly, your kind words about John, Muhammad, and Alejandro truly made our day, and it’s wonderful to know their dedication shined through. Thanks for recommending us. - Lisa
Always a pleasure using enterprise in Garden City, Ks. Always so helpful and quick process. We will definitely continue to use enterprise for our rental needs!
Thank you so much for your kind words, Alejandra. We're delighted to hear that our team in Garden City consistently provides helpful and efficient service. We look forward to seeing you again. - Lisa
Great service out of Savanah GA airport. Service was inviting and friendly. Easy in and easy out many times at a smaller airport there is little staff. This is not true at Savanah, I would recommend Enterprise.
Pete, thank you for taking the time to share your positive experience at Savannah airport. We're thrilled our team made your rental process seamless and welcoming, and we truly appreciate your recommendation. We look forward to serving you again on your next trip! -Christina
Beau and his entire team provide exceptional client service. I rent on a consistent weekly basis and have always been well pleased.
John, it’s truly wonderful to hear that Beau and the team consistently exceed your expectations week after week. We take great pride in delivering exceptional service, and your ongoing satisfaction means the world to us. Safe travels, Christina
Very happy with service. Customer service is great, although they didn't have the compact that I wanted. Originally they got me in a sedan which had great gas mileage. Overall very happy with. Like I say customer service and overall experience was pleasant. Would definitely ran again
Phillip, thank you for sharing your positive experience and kind words about our customer service. We look forward to welcoming you again and—if possible—securing the exact car you prefer next time. -Christina
My rental was not reserved by my insurance company. The employee helped me make calls to get everything lined up. Easy pick up and drop off at collision shop.
Hi Tracy, thank you for sharing your experience open and letting us help get everything sorted. We’re glad the team could assist with the coordination and make your pick-up and drop-off easy—safe travels, and we’re here whenever you need us! -Christina
The Bluffton Enterprise team is the best in the biz. They are diligent, helpful, kind, and customer focused. Would recommend this location over and over again. Great job team.
Thank you so much for your kind words, Tiffany! We're thrilled to hear the team made such a positive impression, and we genuinely appreciate your recommendation. We're always here whenever you need it! -Christina
The wait time to pick up the car was too long. I waited more than an hour to get a car. I did get an upgrade, but it took way too long seeing I needed to be on the road for business purposes. It is important to have vehicles that have been reserved available on time. I would also like to just walk up and pick up my car rather than having to wait in line.
We certainly understand the inconvenience that this may cause, Mervin. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Service is always great at this location. The associates are friendly and efficient. Every time I rent a car here, it is quick and painless.
Thank you so much for your kind words, Xaviera. We're delighted to hear every rental experience is quick and painless––we look forward to providing the same friendly and efficient service anytime you need us again. -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, John. We're thrilled our team’s attentiveness and efficiency made a positive impression. - Lisa