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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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It was one of the best I've ever had. The flavor is spot on and you know exactly what you're eating.
I looked up the product I wanted and ordered it right away. Great price and availability. Pleased tht I ordered it. Came within days of ordering.
Excellent condition of the chocolate. The package exceeded my expectations as well. Thank you.
Bought 3 different teas for my mom for Christmas. They came super fast and were packaged well. Will make a great addition to the gift basket.
Great experience. You order. It ships. Arrives in perfect condition.
Happy with my choices; received in a timely manner and in good shape.
I placed the order on 12/1 and haven't received the material
Decent economy shipping process and time frame during the holiday season. No delays and packaging still arrived in good condition. But would still suggest paying for the faster shipping if you're buying for a gift—just to be safe.
The Chocolate boxes were unstuck and open - chocolates were loose in delivery box
Dear Jackie, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It is not posted how much you have to buy to receive free postage
Love the products and will return for the oat cookies! Products worked very well for Christmas gifts to friends and neighbors.
Great selection, user-friendly site. Quick and efficient shipping.
Big relief here as the package arrived with plenty of time for Christmas preparations.
It's a gift that hasn't been opened yet, but it came quickly. I'm still going to make a lemon curd sauce for it and surprise my husband for Christmas. It was also wrapped wonderfully, so that the pudding wasn't damaged.
I bought the chai green tea and it tastes really good. It was fast shipping and price is good for the amount of tea I got. I will definitely keep buying it.
My tea pot shipped fast and I found Just what i was looking for. Great shopđź‘Ť
Decaf loose tea for brewing the right pot. 16 oz is the right size so I don't have to re-order every few weeks.
It was good. My order took a while but after reaching out to customer service, they provided the proper information
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Beverly, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention