Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very easy once I had decided to go with one style.
It was very easy to find my selections, and to process my order.
My order was promptly shipped, Package arrived in good condition and the quality of the tea was all I had expected. I'm grateful for the ease of ordering online and receiving my order so promptly.
I'm gra
My partner lived in Ireland for a bit and has been wanting to get some of the products from there. This has been a great treat for both of us! Thank you!
I hosted a tea party for a few ladies at my church and ordered from here for the first time. Very satisfied.
Loved all items ordered!
All their products are top notch and fresh. Love the fresh aromas and wholeness of the items.
Ordering was fast and east. I received my teas, and they were so fresh.
Teas I want were immediately displayed as I scrolled through the site and selected my filters. Easy to place the order, and surprisingly speedy delivery, considering they were coming from Europe! (I live in the US) And the teas are delicious. I'll definitely order from the English Tea Store again!
Easy to navigate and locate products needed. Fast easy checkout. Past/present customer. Enjoy their tea products...thank you!
Great purchase and enjoyed by all who tried these delicious eggs
Not sure why you would solicit shipping protection - never had that proposed expense before,
Offered a $5 off coupon that for some reason I could not use at check out!
Otherwise find this site very good for obtaining my British foods I cannot get in the stores in the USA.
The overall experience was top notch. Great product selection. Speedy delivery.
Everything was easy to get, but the decaf and earl grey cream was metallic tasting.
This teapot is perfect for spring tea time and lift up my feeling.
Unfortunately for USA, this is better chocolate than the USA brands. Shop here next time you want chocolate!
Easy process for ordering, very smooth like the tea
Excellent service and good prices. I'm happy I found this shop.
GOOD AS IT ALWAYS IS!
EASY TO FIND WHAT YOU WANT TO BUY. ND AS AN ENGLISH OMAN MAROONED IN OKLAHOMA! I CAN FIND THE ENGLISH FOODS I CRAVE!
THANK-YOU
EZCEPT YOR SITE KEEPT TELLING ME THE ACCOUNT I HAVE UED FOR YEARS... I WAS SIGNING IN WITH WRONG EMAIL AND OR PASSWORD. IT WAS CORRECT
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


Dear Denis M, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at [email protected] and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.