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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The tea set arrived promptly, only two or three days from the time I ordered, and everything was packaged very well, nothing was broken, and everything was so organized that it gives me a way to store it when not in use with each box labeled as to what it contained. I really appreciate that!
I tried to order this product, and it said that it went through and charged my card. A day later I checked - they had cancelled my order with no reason and no communication to me. There wasn't even any notice that my order had been cancelled. On top of that, I've now gotten 5 emails asking me to review the store and the product that I never received. My card was not charged, they didn't take my money, so it wasn't a scam, but I seem unable to place an order, and nobody can tell me why.
I ordered the english breakfast blend #1. Read The Small Print. It says there is a fuller leaf tea (blend #2). BUT the photo for #1 shows a fuller leaf when actually it's fannings, at best Broken Orange Pekoe. That was disappointing. It is a fine tea none the less. I will use E T S again, I like you guys a lot, but I'll be a bit more careful reading the descriptions.
I have been drinking Barry's Irish Gold Blend tea for years, but I can't buy it in stores where i live. This site made it very easy and the price is great! Thank you!
My wife loves tea and mentioned she'd love a "Brown Betty" for her birthday. Easily found the online store and noted the cobalt blue teapot. Price was reasonable, ordering was simple, and it arrived on time and really well packed to prevent damage. In short, it was a perfect buying experience and my wife loves the teapot!
I've been ordering this bulk leaf tea for years. Always great quality, competitive prices and quick delivery.
I was pleasantly surprised by how quickly my snacks arrived. Thank you!
I love what I ordered! It was an easy experience and I will order again soon.
Easy to use. Delightful and refreshing! A boost to start each day.
Quick and Easy -IF the order is placed and delivered.
The sample sizes are perfect because you can try out the different flavors before purchasing a larger bag.
I got this tea for my husband to replenish his earl grey tea that he got from London when he visited there. He loves it.
Great selection, competitive price and quick delivery
The shopping experience was informative, simple, and fast.
Definitely recommend them! Delivers with great quality and great prices!
They don't have everything but enough to satisfy my Tea times.
Not easy to navigate,some items not available
Quick delivery; thanks so much. I'll be ordering again!
I bought this set as a Mother's Day gift for my mother-in-law. She was so tickled when she opened it! She thought the teapot was the cutest thing and, she was excited to try new teas, preserves and crackers!
Delivered on a hot day, the ice pack had melted but the chocs still tasted great
The personal are always eager to help and they are very polite.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!