English ElmReviews 176

I ordered two wing chairs - which by the way took almost 8 months to receive when I promised it would take 4 months. When I received the FIRST delivery, one leg of the chair was completely cracked in half. I was issued a new chair - upon the SECOND delivery the chair was severely stained and appeared to have been used prior.

English Elm will not replace the chair! In fact, no one will have the decency to even call me. And it is clear that they do not empower their front line employees to make appropriate decisions to rectify the situation. I was offered a $175 credit so that I can 'pay for professionally cleaning myself' or personally pay shipping charges to send back the stained chair! This is absolutely absurd - I simply want two chairs that are in NEW condition - which is what I paid for.

I would NEVER recommend buying a single item from this company. They clearly do not provide products in new condition, lack customer service, and the owners will not even call me back!

Hopefully this will go well. We gave it to a friend. It didn't fit in with the other decor

Comparing prices to other sellers, their prices are excellent! The rug is beautiful and looks awesome in my bedroom..

The website allowed me to place an order for a backordered item. The item was backordered for months yet still showing in stock. My cc was placed a pending charge of over 900$. I decided I did not want to wait for the rug and was told I'd have to wait until they canceled their order withe the manufacturer. What?! So they have a pending charge on my account making me wait until they cancel their order for the backordered product. Customer service was of zero help. Beware

It was a nice experience shopping at English Elm! Highly recommend

I didn't even know about English Elm and found you online. I love the selection of products and the speedy customer service! I called Customer Service to ensure the item I was interested in was in stock. They were extremely nice and helpful. My item was delivered quickly and in perfect shape!

Fantastic shopping experience, great prices, I'm eager to receive my furniture!

Very user friendly and happy to see American based

I ordered a table that was one of a kind. I almost cancelled my order bc I found it slightly cheaper elsewhere. English elm studied my situation and price matched me. That was wonderful and Ofcoarse up to their discretion. Thank you English Elm.

Great selection with reasonable prices. Beautiful dining bench.

Quick checkout and great price. Was back ordered but I was informed every step of the way. Would buy from again

Experience went well. I was looking for decor for our walls and feel in Love with what I found.

I placed an order with English Elm on March 8,2022. The order was cancelled by English Elm on March 9th. They stated, "because we did not have enough stock to fulfill your order and your payment has been voided." When I looked on the website, the product was available for $31 more. I called and emailed English Elm several times to no avail. All you get is a voicemail. A few days later I called again and someone finally answered. I was told they didn't have stock even though it was listed on the website.
Soon after, I decided to test my luck and see if I could order them again at the higher price. Low and behold, they showed up at my door a couple days later.
I tried calling EE to discuss, but once again they would never answer. I also sent an email. I received a response that did not address what I sent. Their response was, "Unfortunately, we do not have availability on our website. We do not have the manpower to update availability for over 300,000 skus on our website" The item was on their website and still is!
All in all, English Elm had terrible customer service and does not care about fulfilling orders that are placed prior to raising the price. They would rather cancel the order than do what is right. Moreover, when asked about their business practices, they don't address the issue and/or don't tell the truth.

I purchased 2 of the portland accent chairs in july last year. The chairs weren't delivered for several weeks. (I believe we got them in september or october. One arrived damaged. English elm said they would replace it but i had to box it up and take it to ups. They would not send a pick up. It's very difficult to return an item in a furniture box with out the use of a truck. It would not fit in my car. I had to rent a truck to take it to u pop s. Not an easy return. Fast forward to February, not even 6 months since delivery, both chairs have broken, they have come apart where they are welded together. I contacted English elm and they said they are no longer under warranty and they could not replace them. English elm no longer sells these chairs in their website so i assume many people had this issue. I had another pending order which i cancelled immediately after their response regarding the chairs. I flushed $850 down the toilet by ordering furniture from this company.
Lastly, what you order on this website is not actually in stock. This is how it has worked for me: i place my order, they charge my card. They send me an email saying it's out of stock. They place the order with the company from which they are purchasing. They give me an approximate date and weeks later they send another email asking me if i still want the item. I say yes. I wait several more weeks and then it's delivered. I suggest you read reviews from the BBB before purchasing anything from this company.

Hard to even explain. Tried ordering a piece of furniture, received a bizarrely worded email about it being out of stock and that I should order again to be waitlisted on back order, did so and received the same email, with other strange emails in between. Just bad and sketchy. Will not be using them again.

Rugs was shipped quickly and matches beautifully with my dining room furniture. Only problem is that it sheds easily. Not very sturdy if you have pets.

Good selection and pricing, as well as faster than expected delivery.

My experience with English Elm was great. The table came quickly and there were no problems with the delivery. So pleased with the whole experience and have received many compliments on the table

It's easy to write a positive review when you don't have any issues. I always say, you don't know how good or bad a company is until you have a problem! Mine is a long story that has dragged out for 7 months. English Elm is a middleman operation run by 1 person. So, when you have a defective product like I did, he can't do anything other than replace with another that is also defective. Mine came from Steve Silver so don't order from them. They also refused to do anything and said it had to go through English Elm. Months of run around. I also filed a complaint with BBB and English Elm never responded. Now I'm working with my credit card co. And trying to get a refund! Spread the word!