eManual Online

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eManual Online Reviews Summary

eManual Online has 652 customer reviews and ranks 101st in the Education category. Common review topics include customer service, customer support.

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Malta
1 review
0 helpful votes
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Well written
May 9, 2022

Well written and full of good ideas. Bought the other guides for the projects. Between the two manuals you get theory and application.

Date of experience: May 8, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Neville - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Canada
1 review
0 helpful votes
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Easy to read
May 7, 2022

Very detailed, easy to read and well organized. I bought this and 2 other Nissan Xtrails manuals and I must say this one has the most information. You probably won't be able to find such a nicely laid out manual on the internet. Highly recommended.

Date of experience: May 6, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Toney - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Luxembourg
1 review
0 helpful votes
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Worth the price
May 4, 2022

This has been added to my collection of Ford Transit manuals and it's a great read. Lots of interesting info, even if you don't intend to do most of the modifications. If you are looking at buying a modified Van, this would also help you properly assess the mods. Worth every Cent.

Date of experience: May 3, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Randolph - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

California
1 review
3 helpful votes
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Incomplete offering
April 27, 2022

The manual I ordered claimed to be a complete shop service manual for a 2010-2012 Cadillac SRX. What I received did not contain any electrical diagrams and did not make reference to the 2012 year model. The company offered to allow me to download some software to obtain the requested material. After leaning that their business address in Wilmington, Delaware is actually phony and is the address of the city chamber of commerce, and reading many negative reviews, I don't want to download any software from them. I have not been able to benefit from the manual that I paid for, so I would like a refund of my $32.00.

Date of experience: April 27, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Jerry - I'm sorry to learn about the experience you've had. I have emailed you on the back of your case ID 00461719 with an amicable solution. I hope my offer brings the matter to a resolution and to your satisfaction.

Jon
Customer Relations@ eManualOnline

Germany
1 review
0 helpful votes
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Inspirational
April 28, 2022

Great manual, lots of information and ideas, well written and packed with advice and tested expertise! Great guide from eManualOnline.

Date of experience: April 26, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Theo - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Hong Kong
1 review
0 helpful votes
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Great manual for i30 owners
April 20, 2022

This manual is excellent. Even if I don't ever buy another Hyundai the general knowledge I've gained from this manual will be well worth the money and time I spent reading it. The author very clearly explains technical matters both relative to i30 and relevant to any Hyundai model.

Date of experience: April 20, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Aron - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

France
1 review
3 helpful votes
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Software needs a bios change, OVA file not pdf
April 18, 2022

I purchased a Ducato manual, it came as an ova file that needs special software and a bios change to get it to open. The workshop manual I purchased turned out to be just descriptions no procedures. I wasted my money and a lot of time trying to install software. I think it's a bit of a con tbh.

Date of experience: April 18, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Robert - All our ova products clearly state that it's software. If you need a PDF, then maybe you should have purchased a PDF, and besides, the Ducato Workshop Manual is a great OEM manual. And if this was a genuine review, you would have provided a genuine customer name, Ticket ID or Order number on this review so we can contact you.

Jon
Customer Relations@ eManualOnline

Australia
1 review
0 helpful votes
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Refused to refund
April 7, 2022

I recently purchased an manual for my car, I received the link to download the manual but every time I tried to download the manual the download failed. I worked with their support ppl to try and resolve the issue but the download kept failing coming up with an error message that there were issues at their server. I provided them with speed test results for my internet connection, tried downloading with different browsers and even requested a pdf file instead. After persisting over a week to try to get the download I finally requested a refund, AT NO POINT DID THEY OFFER A REFUND despite being unable to provide me with the item I paid for. My request for a refund was refused and they claimed that their logs indicated I had received the download. I clarified that I had not, only to receive a reply that they had sent me a third party download link and it was downloading fine on THEIR END!
Terrible customer service and I should have been offered a refund instead of having to lodge and escalate a case with PayPal! I mean FFS it is $14.99! Just homai me a bloody refund!

eManual Online attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Vanessa - I'm sorry to learn about your technical difficulties with downloading your purchase. Can you please privately message me your order number or email address and I can look into this and have this fixed for you right away. I look forward to your reply.

Jon
Customer Relations@ eManualOnline

New Zealand
1 review
0 helpful votes
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Extreme disappointment.
March 10, 2022

I purchased an eManual for my 2002 Toyota Hiace. I expected it to be as the name implies, a manual I can go to to find the area of interest that I need at the time. Sadly, what I got was an array of pdf files with titles that give no clue as to what is in them. So for me to find an area of interest I would have to trawl through thousands of pdf's. I obviously thought I'd done something wrong in the downloading or the way I was using it so I emailed the support people. To my amazement they said that is the only way to use this manual and they don't have an alternative for this model of vehicle. If this wasn't bad enough, the pages I looked through were written in what I would call Chinese english with many spelling mistakes. I feel I've been ripped off and scammed and I hope many people read this before dealing with these people.

Date of experience: March 10, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Murray - I'm sorry to learn about your experience.

This manual is the only available on the market. You will not get anything better than this I'm afraid. And Yes the English used is quiet layman, however fully understandable and used by 1000's of our customers. Yes, they are a collection of PDFs for models ranging from 1989 to 2004, and with no bookmark facility however, it doesn't mean the manual doesn't have the information you're looking for. The easiest way to look for any information in all those PDFs is as follows:

1. Open the Acrobat Reader on your computer.
2. Click on the Edit menu and select Advanced Search.
3. Select All PDF Documents in and then choose your PDF folder.
4. Enter your search term in the input box.
5. Click on the Search button.
6. Hit Allow in the prompt on your screen.
7. The software will search for your given term in all the PDF files in your specified folder. You’ll see the results right in the search pane.

I hope this helps. If you require any further support please do contact us via your case ID: 00454886

Kyrgyzstan
1 review
0 helpful votes
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EManual
January 26, 2022

Guten Tag. Ich habe dieses Buch vor kurzem gelesen, vor ein paar Tagen. Ich selbst hätte wahrscheinlich keine Ahnung, eine Rezension über das Buch "Emanuel" zu schreiben, das ich vor ein paar Jahren gelesen habe, denn ich würde mich für eine solche Lektüre schämen.

Date of experience: January 25, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Hyp C - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Vielen Dank für das Teilen Ihrer Erfahrung. Das ist schön zu hören! Wir freuen uns sehr, dass Ihnen das Handbuch geholfen hat. Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Handbuch und freuen uns auf ein baldiges Wiedersehen.

Jon
Customer Relations@ eManualOnline

NL
3 reviews
2 helpful votes
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Comprehensive
January 13, 2022

A good resource for someone that wants to restore or maintain a Mercedes SL-Class R107. Fast Delivery.

Date of experience: January 13, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Frederick - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

NL
2 reviews
1 helpful vote
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Worth it
January 7, 2022

This is by far the most detailed Ford Mondeo manual. Absolutely loved it, helped me resurrect my old buddy

Date of experience: January 7, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Sebastian - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

RU
9 reviews
14 helpful votes
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One stop solution
January 7, 2022

Not only do you get access to your Fiat Ducato manual, but also upto 10 other manuals if you subscribe to eManualOnline. Cant get any cheaper.

Date of experience: January 6, 2022
Jonathan T. eManual Online Rep
over a year old

Hi Alexander - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Australia
1 review
3 helpful votes
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Useless
December 13, 2021

Ages to get the wrong manual can not contact the wed site they have my money however
Avoid like poison

Date of experience: December 13, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Brag - I'm sorry to learn about your recent experience. You have numerous ways of contacting us, and to list a few:

1. Contact us form on our website which clearly says "Contact Us" in the middle of the header - https://emanualonline.force.com/s/contactsupport
- The Contact form also has our support email address which you can use to send us an email if you don't want to fill out the form.
2. All emails sent by us, which includes your order email confirmation, has a reply-to address that clearly shows: [email protected]
3. We are present on all social media platforms, Facebook, Instagram, Twitter etc. - so you could have contacted us through there.
4. A google search of emanualonline customer support will have given you many more options to contact us.

This leads me to believe you have made no concerted effort to contact us, and I assume that this is not an actual customer/ real shopping experience and is a fake review from a competitor. If I have got this wrong then I look forward to your order number or case ID. I have requested verification of your purchase and other details directly through Sitejabber and I look forward to the details.

Jon
Customer Relations@ eManualOnline

California
1 review
3 helpful votes
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Misleading
November 18, 2021

I ordered a manual for my truck. The eManualOnline website says that I would be able to download the manual after completing the order. When I completed the order I was only able to VIEW the manual.
I sent a message to service/support for help. "* eManualOnline Support Team" told me that the "Download" option was no longer available. I asked for my money back, he refused.

*Personal information redacted by admin

Date of experience: November 17, 2021
Jonathan T. eManual Online Rep
over a year old

Hi John - I'm sorry to learn about the experience you have had. Please kindly provide your order number or Case ID so I can look into this right away. Regarding the download situation, we have a solution in place for you. However, we can't provide you if we do not know your order details. Please DM us directly on Sitejabber with the information, and we'll take care of the rest.
I look forward to your reply.

Jon
Customer Relations@ eManualOnline

Texas
1 review
0 helpful votes
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Decitful.
November 18, 2021

First, it is NOT a downloadable manual.
Second, they sneaky-ly sign you up for a yearly $25 subscription. Shameless.

Found a better manual for a better price elsewhere.

Date of experience: November 17, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Ricky - I have emailed you on the back of your Trustpilot review with the perfect resolution to your query. Please respond to the previous communication. Once again we apologies for the experience you've had, and I'm confident we will turn your experience around.

Jon
Customer Relations@ eManualOnline

Washington
1 review
1 helpful vote
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This one is best
October 15, 2021

This is a great addition to any technician's library, as well as a good choice for a workshop library. Owners of Volvo skid steer loaders would appreciate it as a present. I could imagine this being valuable as a support material in a shop class or other formal classroom context, as well as in a maker's group or other similar situation.

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Nairubi - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Illinois
1 review
1 helpful vote
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Best guide
October 15, 2021

This New Holland TDD handbook from eManualOnline was quite helpful in repairing my old tractor. It includes step-by-step directions as well as a list of required tools and parts.

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Sylvia - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Poland
1 review
1 helpful vote
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I recommend them
October 15, 2021

Good content will assist any seasoned or novice air craft technician in acquiring and retaining knowledge that is useful in the field. Highly recommended for anyone who owns a Cessna 310 R or wants to expand their knowledge.

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Nathan - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline

Nigeria
1 review
1 helpful vote
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Best customer service
October 15, 2021

Amazing customer service; I had a pleasant experience purchasing my Volvo ECR88 handbook from eManualOnline. Will return for more.

Date of experience: October 14, 2021
Jonathan T. eManual Online Rep
over a year old

Hi Carl - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.

Jon
Customer Relations@ eManualOnline