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eManual Online has 652 customer reviews and ranks 101st in the Education category. Common review topics include customer service, customer support.
Five out of five stars. The tutorials' general application appealed to me. They aren't brand specific and can be used on a variety of vehicles
Really interactive customer support. As far as I remember it was Rahul who answered my call and immediately helped me fix my downloading problem.
Hi Gottlieb - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Very thorough and detailed, accurate, great price point. Exactly what i wanted. Everything is in my mind, so I feel very good
Hi Bstofes - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I was lucky enough to grow up in a family with a dad and grandfather who were both engineers. They taught me a fair bit of common sense maintenance (and respect) for tools. This Case loader manual brought back a lot of fond memories of puttering in the workshop, maintaining the string trimmer, forklifts and loaders.
Hi Jack - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Remember if the choice is available between Chilton and eManualOnline, always choose eManualOnline. I have had one of their manuals for the last 3 vehicles I have owned and they have saved me THOUSANDS of dollars in repair costs
Hi Anna - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
A very informative manual for beginners with detailed pictures and easy understandable information. Best service.
Hi Daniel - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
1. The product which I received does not line up with the description. I have bought a service manual that is described to cover Audi A3s. It does not cover my engine which is the 1.8 TFSI.
2. I bought this product because it was stated that I get my money back within 24 hours if not satisfied. I bought it because I thought the risk is low. I have bought this product a few weeks ago. Still, they have not returned my money. In the meantime my car is repaired without their manual.
3. The descriptions that I have seen in this document are poor and insufficient if you want to do a big repair on your car. I am surprised this is sold as "Service Repair Workshop Manual". In my view it does not deserve this title at all but it sells obviously very well and you won't get back your money:-(
4. They offered me to send through another manual but until now I have not received it. I believe they just don't have it. In their comment below they state that they sent me other manuals but it is simply not true.
5. Don't pay for documents which are free on the internet. Keep searching and you will find the same documents for free without breaking the law. It is an interesting business model that they have. PDFs are digital. Set up the homepage one time and the money rolls in for documents that you have not created yourself.
6. When you read on google and their own homepage about all their positive feedback you wonder where all this feedback comes from. I tried to leave feedback on their homepage or on google but it is all locked up. No chance you can leave any feedback.
Hi Manuel - SPAM'ing all our review sites won't change our position.
Response to your previous review:
I'm sorry you're not happy with your recent purchase. We advertise manuals for several suppliers and publishers on our site.
Yes, there may well be publications that can be found online cheaper or free if you look hard enough. You can find anything online for free, but unfortunately, we charge for this. We have also replaced manuals for you, but it seems like no matter what we do, we will never be able to please you, and you're upset because you paid for a manual when you could have got it free illegally off the internet.
Jon
Customer Relations@ eManualOnline
I received one download link with no ability to select different type of file. Ova. Recommend searching for other site to download. I tried to contact them, but the only way you can get in contact is to write a review here then they will reply "sorry you had a bad experience", otherwise they will send a one line email saying sorry it is your fault. Can't wait to see the canned response.
H Arthur - I'm sorry about the experience you've had. Can you please kindly privately message us with your Case ID or Order number, so I can look into this right away. And NO we don't reply when you leave a review, we have 100's of customers contact us every day through our support email address or our contact form. To further add, our service levels are advertised within 24 hours but our internal service level is under 3 hours. If you haven't raised a case already please do so here [https://emanualonline.force.com/s/contactsupport]. Either way, we look forward to your reply.
Jon
Customer Relations@ eManualOnline
It was great Without it, I would have been perplexed, thus it saved me a lot of time debugging. It was more convenient and less expensive than taking or calling a mechanic to service my Case IH, and it also taught me some basic repairs that I apply now and then, drastically reducing my maintenance costs.
Hi Samuel - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I would have been bewildered without it, thus it saved me a lot of time troubleshooting. It was more convenient and less expensive than taking or calling a mechanic for my Case IH, and it also taught me some fundamental repairs that I use now and again, lowering my maintenance costs dramatically.
Hi Joshua - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
For my old New Holland TN55, it works. Actual torque specs are preferable to web videos that say approximately that tight. It's also nice to double-check part specifications. Some aspects are a little perplexing, but it contains all of the information I require to do my tasks.
Hi Jack - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
It's almost as if it's a part of my MXC Case Loader. Without this instruction on my phone, I don't go to work or utilise it. From major issues to minor failures, this manual has always covered me and my vehicle, saving me hundreds of dollars in repairs up to this point.
Hi Evelyn - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I'm not a mechanic, and I'm not particularly mechanically minded. This manual, on the other hand, led me to assume that if I followed its recommendations, I could repair and modify the motor on my JD tractor.
Hi Kathryn - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
In my perspective, having a owner's manual is insufficient. Have a complete handbook like this for a Case LH that you OWN; it's an essential if you want your vehicle to last longer.
Hi Frank - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
The manual was comprehensive and gave me an understanding of how the car worked in general. Good car Service
Hi William - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Interested in a workshop repair manual and purchase through emanualonline.com. Purchase went through and started the download. When it started downloading I noticed the file extension is an. Ova and NOT. Pdf as expected (and as any other workshop manual available on the internet is). Turns out you need to install another program to open this which then emulates WinXP. Overall that is not something I can do, or am comfortable doing on my work PC (which this is for). I requested a refund and was sent a link to a PDF copy, which turned out to just be a poorly-scanned Haynes repair manual and NOT a factory workshop manual. I again requested a refund and was refused because "I had already downloaded the file." I started the download but did not FINISH the download (it was a huge file). Now I am not getting a response.
So to sum up: bought digital file, found out it was useless, requested a refund, refund was refused. Horrible customer service and extremely sketchy business. Buyer beware.
Hi Eric - I'm sorry about the experience you've had. Can you please kindly provide me with your Case ID or Order number, so I can look into this right away. Please privately message us and look forward to your reply.
Jon
Customer Relations@ eManualOnline
The best part of buying manuals from eManualOnline is the ease of business. The manuals are no doubt good in itself but the overall transaction is really smooth. However I had an issue once as my payment got stuck but the support team was quick enough to resolve it for me. Thanks!
Hi Joyce - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Love this manual and all the information it had, simply a saviour for me...,...
Hi David - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I have eManualOnline manuals for all my vehicles and have for 6 years. I rely on YouTube to supplement, but this is my primary guide. Some of those wing nuts on YouTube to crazy and dangerous things. You won't go wrong if you follow what eManualOnline tell you for both specs and methods.
Hi Alex - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Excellent manual for the money, most typical repairs selected, good pictures and instructions. Would give it a 5 if the wiring diagrams were more specific though, would recommend buying it for your Nissan Xtrail or every car you own and do it yourself!
Hi Frances - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Hi Heather - Thanks for sharing your experience. That's great to hear! We're really pleased the manual has helped you. Please continue to enjoy your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline