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eManual Online has 652 customer reviews and ranks 101st in the Education category. Common review topics include customer service, customer support.
Hi, I can't download my manual, look into it. Or you are just sleeping after taking my money. Had contactacted you but no reply yet.
The entire section on cooling and fuel pump is missing fro what they sent me. Now they are saying that its what the company supplies to workshops. How? Does it make any sense? I just want my money back.
Hi Martin, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly. I look forward to you response.
Jon
Customer Relations@ eManualOnline
They sent me PDF Copy which isn't opening up. Instead of replacement or refund, they aren't responding to my emails. Stay clear!
Bought what was labeled as a 2003-2006 Mitsubishi Outlander Repair and Service manual to work on my 2006 Mitsubishi Outlander. Manual was a mess of files, was not complete, and did not even include the years it says it was supposed to. It included information file for year 2003-2004, 2005, 2007, and 2008. Nothing for 2006 which is what I needed. Customer service jerked me around for 2 hours with stupid questions and refused a refund even though product was not complete and did not include year 2006 as it was advertised to have.
Hi Jenifer,
Thanks for your messages.
We want to clarify that the manual you purchased does in fact cover the 2006 Mitsubishi Outlander. The product you received included three folders:
2.4L Engine
2003–2004
2005
2006–2008
The “2006–2008” folder is exactly where you would find the information specific to your model year. This product covers the entire second-generation Outlander platform, including the 2006 MY, as advertised.
However, due to the nature of your repeated and aggressive communication—and before we were even given a chance to walk you through the file structure and contents—we issued you a full refund and cancelled your order.
This was actioned yesterday, and you’ve now received your funds back. There is therefore no need to dispute this charge with your bank or any other third party, as it has already been resolved on our end.
We’re sorry things didn’t work out and thank you for giving us a try.
Kind regards,
Jon@ Customer Relations Team
eManualOnline.com
Cant view the file. Nowhere on their site does it say it only works on a computer. And with a special application. It's pretty much a scam. Customer service won't help. They just told me... "well, we say it's a. OVA file." Wtf does that mean.? The world should know what a. OVA file is? Below POOR... Don't waste your money on these scammers. If they were honest, they'd be CLEAR on their website, All it take is a change or addition of a sentence alerting people... but Nope, I'm sure most of their revenue is made off this decieptful tactic.
Hi Junk Mailbox,
Thanks for your feedback, although we believe there may be some confusion here.
The order number you provided doesn’t match our systems, and this review may have been meant for a different provider. That said, we’d still love the opportunity to help. We’ve reached out privately via Trustpilot to verify your details and resolve this.
For clarity:
- Every product on our website clearly states the file type and size (PDF, ZIP, or OVA),
- All OVA (software-based) products come with a video preview,
- We also offer browser-based access for customers who may have an incompatible device — no installation needed, just log in and go.
We’re confident we can get you up and running. Please check your inbox and reply with the correct order details. Our team is ready to help.
Best,
Jon@ Customer Relations
It's all scam, before i bought the manual i send the vin the car a model and they told which one. The manual is a mess, ******* pages and impossible to find anything, and is not for my car, not even the engine drain plug it explains for my model, and they will not refund the money, avoid buying here, its a scam
Hi Luis - I understand your frustration. We provided the genuine OEM Service & Repair Manual, which is designed with a comprehensive bookmark system for easy navigation and a robust search feature to pinpoint specific information quickly. The manufacturer formats this manual to include all necessary details for your vehicle. You mentioned difficulty navigating the manual; we recommend using Adobe Acrobat for optimal access to its features. We’ve also shown that your engine information starts on page 4495, confirming the manual’s coverage for your vehicle. While we stand by the quality and accuracy of our manuals, we have extended an offer for full store credit despite the manual being correct and fully downloaded. Our policy on digital products, once downloaded, does not typically allow for refunds, but we’re trying to accommodate you with this credit. If you have further concerns, please contact our support directly.
Best,
Jon@ Customer Relations
**BUYER BEWARE**
I purchased a digital download manual for a 2020 WRX STI. The description of the manual said WRX STI. What was sent in the download was a manual for an Impreza, nothing to do with the WRX, yet alone a WRX STI. I asked for a refund as the manual was falsely advertised, and I didn't get what I ordered. I was told "sorry you're not happy with your purchase, but because you downloaded the manual, we can't offer a refund."
If you have money to throw away and feeling lucky, buy from them, you may or may not get what you ordered.
BUYER BEWARE: After placing an order, eManual Online sent me the wrong vehicle service and repair manual. It was in a simple PDF format. After contacting them, I was told I had to download an app. They did not disclose installation of an app was required to view their content. Due to the file size, it took several hours to complete. I couldn't get the app working. When I asked for a refund, they refused. This company oversells, underdelivers and lacks integrity. After reading the 1 star reviews, this appears to be a common issue. Contact PayPal and/or your credit card company to file a dispute resolution. I will notify mechanics to avoid this company, and you should, too.
Hi Tai E, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly. I look forward to you response.
Jon
Customer Relations@ eManualOnline
Manuals need special software just to read it, a waste of money
Do no give this guy another penny!...
Hi Bob, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Jon
Customer Relations@ eManualOnline
After downloading software for 6 hours, I was disappointed to see trashy software that didn't have any detailed information to complete repairs.
Hi Stephen, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Jon
Customer Relations@ eManualOnline
Just a mish mash of generic pictures of unrelated vehicle components. No useful information to be found such as torque specifications or vehicle specific service information and procedures.
If you are looking for a service manual, look elsewhere. Don't waste your money here.
Hi Frank, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Jon
Customer Relations@ eManualOnline
While the occasion when the sought information was needed has passed, there have been numerous exchanges with the seller. Security is a reasonable concern. The seller, however, insists failed access to the product is my fault for not circumventing the security.
While offering help, they now demand I send VIN identification numbers and more. When trust is the problem, such demands seem intended to aggravate, making the requested refund, for services not received, as more trouble that it is worth.
The primary issue for me is: I purchased access to online information. My payment was accepted, but, following their instructions, I was not able to access the information I needed. How much is information, offered after it is not needed, worth? Would you have noticed the download had a file type of ".ova", and known you were to create a virtual-machine, not a browser link?
Dear Grant,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced and appreciate the opportunity to address your concerns.
We understand the importance of security and take it seriously. Our team works diligently to ensure our customers have a seamless experience accessing our products. We're sorry to hear about the difficulties you've encountered accessing the information you purchased.
Regarding your concerns about providing VIN identification numbers, please rest assured that we prioritize customer privacy and only request such information to ensure we can accurately assist you with the correct product. However, we understand your apprehension and will do our best to address your concerns without additional requests.
We also understand your frustration with the file format and the instructions provided. We strive to make our product descriptions as clear as possible, including indicating that the product requires virtual machine software for access. We apologize if this wasn't communicated effectively, and we appreciate your feedback on how we can improve.
As for the refund policy, we regret any inconvenience caused. Our policy is designed to ensure fairness to all customers and maintain the integrity of our digital products. Nevertheless, we'll review your case closely to see if there's any flexibility we can offer.
Please feel free to contact us directly with any further questions or concerns. We're here to assist you and ensure your satisfaction.
Thank you for your understanding and patience.
Best regards,
Customer Relations Team
I do take partial responsibility for my ignorance of file formats. However, I bought a manual seeing that I could view on iOS (I use an iPhone) it is apparently not compatible and I do not own a computer. The refusal to refund for a product I can't use is an awful way to treat customers. They should make customers aware that you cannot view these products on a phone.
Hi Adam, I'm sorry to hear about your issues. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Additionally, our software products come with detailed information regarding file formats, size, and compatibility requirements. If a refund was declined, it's likely because the digital products were downloaded offline. However, I'm more than willing to investigate further to ensure a satisfactory resolution.
Looking forward to your response.
Jon
Customer Relations@ eManualOnline
Used this manual for references while working on my Aunt's Z3. I've a little knowledge of Automobiles but mainly on F150. This manual provided all the needed information in a straightforward to the point manner. Really liked this manual and the support provided by the emanualsonline team, hence full five stars. Cheers!
Hi Kenton - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
What more can you ask for? This is the best manual in the market. Covers almost everything what one can accomplish with limited resources.
Hi Chang - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Bought Toyota Yaris manual in a hurry. After Making the payment I realized it was a OVA type of file and needed some expert level of understanding to open it. Emailed support and they were quick in helping me out. Guided me through the whole process and in the end it was a pleasant experience.Definitely recommended seller.
Hi Mauro - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Highly impressed with the clarity of diagrams and how everything is explained using flowcharts. A must have if you wish to take good care of your Cummins C series.
Hi Loren - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
This Mercedes Benz repair manual is a comprehensive guide. It covers every aspect of maintenance and repair. What I liked the most was Diagrams which are very helpful in understanding the location of a particular component and how to access it without breaking any thing. A bit pricey but does the job efficiently.
Hi Cory - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Ever since I got my hands on this manual, my repair expenses have dropped significantly. I fix everything in my own driveway, and while I commit many mistakes, this manual helps me learn and save a lot of money at the same time. It's better then asking questions online and getting confused.
Hi Solomon B - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
My W211 was leaking oil for some time, and I didn't have the time to visit the mechanic. So one morning before going to work I decided to try my own hands using this manual, and wallah! Turns out it was a defective oil gasket. The manual showed me the issue in the first attempt.
Hi Ambrose - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Hi Dalton, I'm sorry to hear about your experience. Please provide me with your Order ID or ticket number so I can address this matter promptly. I look forward to you response.
Jon
Customer Relations@ eManualOnline