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eManual Online Reviews Summary
eManual Online has 652 customer reviews and ranks 101st in the Education category. Common review topics include customer service, customer support.
For beginners like myself this is a very valuable resource. There are no unnecessary or generic information, only stuff that is useful for DIYers is present in it. A bit pricey but as they say quality comes at a premium.so in the end I'm fully satisfied with my purchase.Highly useful for owners like me.
I wanted a parts manual, I questioned to verify a parts manual, company yes. I purchase it's not a parts manual as the instructed. I contact them they say " oh we did not instruct you to purchase. " Total bait and switch outfit, run run away!
Hi Dave - I'm sorry to learn about your experience. I can assure you this is not a bait and switch. Reading into your case notes, I can clearly see a mistake in our communication, which lead to the wrong manual. I have emailed you on the back of your case, and I look forward to quickly resolving this issue for you.
Jon
Customer Relations@ eManualOnline
I've used this manual to overhaul suspension both front and rear. This was my first time to handle a job like this so I was a bit unsure of the correct procedure. Watched a few YouTube videos but they weren't through enough for me. After a bit of Googling zeroed on this manual. Though a bit pricey but it deserves the tag as it's a one stop solution for serious repairs.
Hi Cecil - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I purchased a manual form emanualonline. They send ma a "link" that did nothing but dump my connection back into their main page. After trying for over an hour and following every single instruction AND GETTING NO DOWNLOAD, I informed the company that I wanted my money refunded. 8 hours later, I was getting spammed with corrected links. NOTE: this was only AFTER I wanted my money back. At this point, I was DONE. I have requested my refund (understand its only $22) 5 times, each time I have gotten excuses - and no money. They claim I have the link and have the download. Any IT person can tell that I have NEVER accessed that download link. So they are lying about the access. The customer service is HORRID and they do NOT deserve your business. I'm still waiting for my money. I WANT MY MONEY BACK.
Hi Av - I'm sorry to learn you're unhappy with your recent experience. I have looked into your case, and I can confirm the download link was provided instantly and working. I have checked myself, and I have had no issues. Regarding not downloading or accessing the manual, I'm afraid I have to disagree. Please see the logged information against your order.
Purchase Date/Time: Dec 30,22 8:48 PM
Download Link Activated: Dec 30,22 8:48 PM
File Type: PDF
DownloadAccess-Date/Time/IP Address: Dec 30,2022/ 08:48 PM/ 50.123.21.209
There is no way our system would record the exact time, date, and IP address if you hadn't successfully used the link.
You raised a case (00491779) with us: on Dec 30,2022, at 21:06 PM, and my colleague from customer support emailed you back at 21:17 PM (11 mins later), so I'm not sure where you got 8 hours from.
However, I have emailed you privately, hoping to resolve this amicably.
Jon
Customer Relations@ eManualOnline
Well, there are all kind repair resources available online- and oftentimes the backyard auto gear head can start to believe that most every issue can be solved in online forums where collective knowledge and experience on very specific subject is easily accessible. That said, getting onto forums whether on a mobile or a PC isn't a brightest idea in cold greasy confines of a garage or when troubleshooting or even rebuilding a engine. Sometimes the best thing is to go back to the official manufacture guide for the product and in my case it's Audi A4 Repair manual.
Hi Jerrold - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
DO NOT DEAL WITH THESE RIP-OFF MERCHANTS. I purchased a manual that clearly states BMW E46 M3 on it when it does not even have the M3 in it, they now refuse to give me a refund because I downloaded the manual, in other words, the downloaded manual is useless to me and how am I supposed to know the M3 is not in it without downloading the manual and opening it up? RIP OFF RIP OFF
Hi Kenny - I'm sorry to learn about the experience you've had. Please kindly provide me with your Order ID or Case number so I can look into this right away and resolve it for you. I look forward to your reply.
Jon
Customer Relations@ eManualOnline
EManual Online sets the gold standard for all the manuals. Very well illustrated, neatly indexed and describes all the procedures in a simple tone that even a newbie can understand.Very helpful to keep my baby running. Manual is written from the dealer/professional service center perspective and focus on the official practices. Shade tree mechanics tricks and anecdotal workarounds are not what this manual for.
Hi Daryl - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Got to know about this manual from a you tube video and thought to give it a try.This is ultimate guide for Detroit diesel owners. I don't have much experience with large Diesels but with this manual for references, I was able to fix DD15 without any major issue. Value for money and recommended for on site repairs.
Hi Timothy - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Got to know about this manual from a forum. I was stuck with misfiring issues and stalling problems. They were random so no standard remedy worked. I went through all the steps one by one and it solved the issues but which one I'm not sure. Any way it solved the issue for me so I'm happy.
Hi Russel - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Finally discovered this Chrysler Crossfire which is excellent for any DIY project. I was spending a fortune fixing my Chrysler crossfire because I couldn't find any credible repair instructions online. I was able to immediately find what I was looking for after getting this manual, which made the routine maintenance process much simpler and quicker.
Hi Thaddeus - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I purchased an online "Haynes" manual for a VW transporter (Eurovan Diesel) from eManual Online. It is missing many sections, it has no index whatsoever, it is not searchable, it is missing most of the important data specifications for the vehicle including torques and clearances. Basically I consider this purchase a waste of money. I have since purchased the real manual directly from Haynes.
Hi Mike - I'm sorry to learn about your recent purchase. My colleague Antonio has already reached out to you on the back of the case 00486075 you've raised, which we responded to within 5 minutes. We can certainly provide a replacement manual, but we are waiting for further details and your reply. I'm sorry about the experience you've had so far but we're very confident we can turn your experience around very quickly, and we look forward to your reply.
Jon
Customer Relations@ eManualOnline
Company has 4 years of complaints with the BBB. It is NOT residing in suite 600 in the office building in Wilmington Delaware...(see transaction address)It works from outside the USA... and NEVER answers the phone directly and does not show last names on their emails. 100 % scam... I've contacted The Delaware Attorney General Office. Fraud& Consumer Protection Division as well as authorities in the USA and Canada.
Hi again Victor,
Thanks for contacting us through Sitejabber.
Clearly, you weren’t happy with my response to you. To address the points, you have made here:
- You never purchased with us. All the information has already been provided to you; however, I have added the response to the bottom of this response again!
- The transaction ID provided by customer support, asking you to confirm, does not belong to you, as the evidence you have provided is for PayPal, and this transaction ID is for Google Pay.
- You provided us with the last 4 of your card to see if we can locate a transaction but we have found none.
- Regarding our registered office, it is ONLY a REGISTERED OFFICE. We do not physically operate out of there, like millions of businesses in the world, we do have other registered offices around the world. Not sure why this comes as a surprise to you.
- Yes, by Law, we have to have a registered office number, but we don’t use this number to communicate with our customers – it’s for official use only. Over the years, eManualOnline has adapted to digital demands, and we've moved away from a telephony system. However, that doesn't mean we can't support you. Other than conventional email, we also offer remote access support.
- We are not a scamming company. We have been operating for over a decade, providing a valuable service to millions of DIY enthusiasts. We admit we get things wrong sometimes, just like all businesses, but that doesn’t make us scam.
- Our understanding is that there is no legal obligation to provide a surname to a customer, but we always provide our real first name. This is very helpful when communicating with customers like YOU trying to search us and spam our personal space, and god knows what other weird and freaky things you may try to do.
As explained in my email yesterday, you have not provided any information which we can confirm you have made a purchase with us. Our customer relations and customer support team have extensively investigated your claims, but we could not find any information on your purchase. If we did have an Order ID, or PayPal Transaction ID we would happily refund, but we don’t, so how are we supposed to issue a refund or support you with your order? Hence why we have advised raising a dispute or a chargeback claim through PayPal or your bank.
Email sent you yesterday:
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Thanks for your patience whilst your case 00483735 was escalated to Customer Relations for further investigation.
My name is Jon from the Customer Relations department, whom you mentioned in your previous communication with our customer support team, and Yes, I deal with all complaints that come via BBB.
Thank you for providing the initial screenshots, as they've been very helpful.
• I do not believe you have purchased through emanualonline.com as the transaction on your screenshot displays as emanuals.
• Should you have purchased through us then the transaction name would be under WManuals NOT emanuals.
• Should you have purchased through us then you would have immediately received an email confirmation from PayPal with the subject: You've sent a payment of $26.99 CAD to WManuals ([email protected])
• The PayPal Receipt would have your order number which begins with EMAN as well as Transaction ID - If you have an order ID or PayPal Transaction ID please do share that with us.
• We have no orders registered under [email protected] or [email protected]. If you have paid through PayPal then the email address registered to PayPal is what would be used to set up your transaction and order.
• Furthermore, our 1987 Mercedes 420 SEL Service Repair manual does not cost $26.99 CAD. We sell this particular service and repair manual for $32.99 CAD. Please check this product link, and feel free to search our website as well. https://www.emanualonline.com/cars/mercedes/w126/1987-mercedes-420sel-service-repair-manual-87-emo-68260.html)
• I have manually checked all transactions on PayPal between the 25th - 29th of October and cannot find a transaction related to you or your information - unless you can provide an order ID which starts with EMAN or PayPal Transaction ID?
Given the information I have provided from my investigation I do not believe you have made a purchase with us. We may be wrong, given the limited information provided. However, the only thing I can suggest right now is to raise a dispute through PayPal, and if this order was made with us, then we will get a notification immediately, and we can take it from there.
Once you have raised a dispute, please let us know, so I can further look into this. I'm sorry I can't be able any further help right now.
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As far most of Cars of recent decades, it's difficult to give full details for all aspects of repairs in an affordable manual. Emanualonline seems to chug along but I've found this manual useful. In my case, I purchased the manual for the wiring diagrams and those are excellent.
Hi Jamar - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
If you've used an emanualonline manual before you know what you're getting. Easy to understand instructions, detailed information. Easier to find torque specs in the manual compared to hunting online forums and getting many different opinions. This manual is a money saver, time saver and a great teacher if one can follow the steps given. Overall, a good buy.
Hi Eric - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Invaluable guide! Great manual, highly accurate. 99% accurate I would argue for any early 2006 to 2012 R class Benz. This particular manual saved me thousands of dollars in what would have been costly repairs. Many thanks to the guys at eManual Online.
Hi Hal - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I used this manual to fix the Brakes on my Peugeot 208. Manual is extremely helpful and had in depth details. With this manual and maybe a little elbow grease you can do everything and anything on your ride even if you're as clueless as I was.
Hi Domenic - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I bought this eBook after a colleague recommendations and am fully satisfied with my decision. This is a Awesome guide for learning Oracle. It helped me a lot with my professional life.
Hi Frederic - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
Through and detailed guide! Teaching myself about ATV and maintenance, so this is a good reference when I need to know more than the YouTube.
Hi Cletus - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
I bought this manual for my Son as a gift. He loves it. It's very informative. Only negative point is that it covers many years of the Rancher, so you need to make sure you are looking at information for the correct year. Other than that, its a very good guide.
Hi Norris - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual; we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline
They sent me the wrong manual. I will not buy another product from them. I just wanted my money back but they would not do it.
Hi Anthony,
I'm sorry to learn about the experience you have had. I've looked into your case 00478785, and I can confirm we will not be issuing you a refund. You can't simply order a manual, download it, and then say you don't want it, and expect a refund. I would highly recommend reviewing our returns and refund policy.
However, as you've now raised a dispute through your payment vendor, your current case 00478785 will currently be closed. We'll continue to communicate through the dispute channel. This ensures transparency and a single channel of communication without causing any confusion.
I hope we can turn your experience around and come to a resolution on the dispute channel.
Jon
Customer Relations@ eManualOnline
Hi Barney - Thanks for sharing your experience. That's great to hear! We're pleased the manual has helped you. Please continue enjoying your manual, and we look forward to seeing you again soon.
Jon
Customer Relations@ eManualOnline