ELITIFY

I bought a pair of jeans in December and I received them in January. I asked to return them since it was not a good fit. After many follow-ups the package was collected from me in February, one month later. March has come and gone and the promised refund has still not materialized. I'm so sick and tired of these folks.

I would recommend you stay far away from these guys. They have no clue what they are doing. Customer service is just the worst. It's so much better to shop on sale on international sites like ShopBop or the Outnet. Much better prices despite the duty and way better customer service.

These guys have an excellent range of products on their website, better than any other in India.
But, their logistics, delivery, sales service et al are quite shoddy. Seems these guys are still having some teething troubles.
They have jumbled up my orders (as in ordered something, received something else etc), have made extreme delays (almost 2 months delay for my last shipment) and their customer care needs to work fast, a lot faster in fact.
One advice, never pay in advance on this website, always go for COD.

Horrible experience. It's been 2 months since I ordered a pair of Guess shoes Order # ******* and no sign of the shipment yet. Only consolation is it was a COD order.
Received a call confirming the order after I placed it, then I mailed them after a month following which they apologized for the delay and said I'll receive it next week.

After this my queries have been ignored. I'ts been 2 months now and I have lost hope in receiving my shipment.

DO NOT SHOP from ELITIFY, especially not by paying online. Completely untrustworthy!