ELITIFY

I purchased a humidor from Elitify.com(Order No. *******), they delivered a damaged article and completely refused to return, exchange or refund. On the product page the return policy clearly says 14 days no questions asked return and i made the complain in 3 days.
Moreover the product delivery time was mentioned as 15 days and was delivered in 2 months.
How do i report to Consumer Forum?

NEVER BUY FROM OR TRUST ELITIFY.COM

Rahul Gupta
*******@pizzasquare.in

I bought a coach bag from them, they claim they sell 100% original bags. They sent me a fake coach bag which has all fake markings, not one original coach marking. Bqd miscolored bag and when I informed them, they have refused to acknowledge my email (I asked them repeatedly) and now noone is picking their phone! I can't believe they're behaving this way with a customer after taking and having over 25,000 of mine! Elite ninja only takes your money, doesn't call or respond when you have a problem! They're selling fake bags! Unbelievable! This is cheating!

I agree with all the negative remarks made by previous reviewers. These people are completely untrustworthy. I found out after making multiple calls that the order i placed was out of stock (they never bothered to inform) and all this while it continued to be reflected as available on their website. The reason given to me by customer care was that they are still working on updating their website. Hoping and praying that i get the money refunded to my account (likely a fool i paid in advance!)

Ordered a product on 13th Jan 2015, for 3 weeks there was no update, then I send a mail to check about status of delivery, they said the goods are not yet available with the vendor! However, if you go on the website, it is still being sold on the website. Its been more than a week, the credit has yet not been received in the card through which I paid. The replies are vague and not professional. I would probably never buy anything from this website ever again.

For me, the customer service makes all the difference and that is precisely where these people grossly falter! They have quite an array of products but no proper sizing guides means you struggle with getting what's right for you. Add to that the lack of commitment along with terrible customer support and you have a recipe for total customer dissatisfaction! 2 stars only for the products!

Edit- Well! I've deliberately left my previous review as it is! When I wrote the review above, it wasn't with the intention to attract Elitify's attention or extract any benefits. I was genuinely upset. But as it turns out, they were sent a notification pertaining to my review and I received a call from their top guys expressing their apologies for the experience I had with them. Won't go into the details but I can tell you that they genuinely attempted to make up for it and succeeded in doing so! I reiterate, the customer support makes all the difference, and it was truly the case here as well! Got my product through expedited delivery, and I absolutely love it. Cheers!

Like most of the Indian sites bumping the prices and the offering discounts, Elitify is not an exception. A smart online shopper would check the prices on US sites and Elitify and would notice 75-100% prices difference whereas only 35-40% of prices can be attributed to customs and taxation. Increasing the prices then offering 30% discount PARTY30 coupon is just one of the tricks its uses to allure first time shoppers.

Few bloggers have mentioned that the prices are alright but I myself have been a online shopper and feel the Elitify prices are way to high compared to US sites itself. Hence their claims to offer prices similar or lower are false.

I purchased a couple of products from elitify. Everything seems to be original. Atleast the ones priced under 5k.

Recently I purchased a ted baker bag on discount. The product arrived well packed but had scratches all over and one long visible scratch. I got the bag to gift it to a friend. I'm glad I dint directly give it to her without checking.

I wrote to them stating the same and asked for a replacement. After a late response they said it is very unlikely that their product is damaged and asked me to send a picture. It was very clear that the bag was on sale because it was damaged but they denied that obviously.

NO RESPONSE again for a long time and then they asked me to pack the bag and send it, after checking they said they might replace it if they think its damaged. I dont understand whats there to think when it has so many scratches. And if the initial response itself took so long, I'm not even sure if they will respond or replace the bag once I send it to them.
Very disappointed in the customer service.

I ordered a digital turntable that I wanted to give to my friend on his 40th birthday. First, I was amazed to see that they such unique products at really good prices. Since you don't really find such things easily in India, I was quite surprised as an expat living here for the last 2 years. Their site said 14-21 days delivery, however, I requested it to be expedited and delivered by Sep 20 (order placed on Sep 10). I was pleasantly shocked that the product arrived on Sep 15 with a beautiful packaging and a handwritten note wishing "happy birthday". When I called to inquire how the box arrived so quickly, they said they expressed the shipping from the US for free since it was a birthday gift and they didn't want to take a chance and spoil my friend's birthday. How thoughtful. Who does that? My friend loved it and I was absolutely delighted.

I'm surprised at the some of the comments below since my experience has been completely opposite. I found their service to be immaculate, much like Zappos.com in the US, which used to be my favorite shopping site in the US.

Since then I have made a couple of more purchases and the items have been delivered within 48 hours. I couldn't resist a Coach and Michael Kors bag as it was even cheaper than what I would pay in the US when I was living there. I'm happy that I found a destination that I can shop from that I can trust and rely on like I did back home.

Great products online and an awesome experience *******@elitify, I ordered a Tory Burch gold clutch for my wife on my 5th anniversary. I got my bag in 12 days and the packaging was amazing. My wife loved it.

I used to buy a lot from here, but lately it has gone waaaay downhill. They just lost me as a customer (after having spent more than *******'s) over Rs 1000 products and two really bad experiences. One was a bad product, the other was bad customer service, which was not first from them. They used to have an average service, but their products are always overpriced. Now, since prices are much lower elsewhere and they don't care about your business. It is quite obvious from their customer service.

A fun site to shop for favorite international designer brands like Abercrombie & Fitch, J. Crew, H&M, Uniqlo, Armani Exchange, Michael Kors, Tory Burch, Coach and many more.
I guess they are really known for their hand-picked collection and other cool stuff for the house, office, babies, bar & wine accessories and seasonal stuff. Another thing which I love about them is their great packaging/gift wrap, it truly stands for their brand name: ELITE-FY.

Definitely a dapper store! The only drawback is their delivery time lines at times waiting for your favorite products for 14-21 days is too much.hers learn about this website.