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ELF CosmeticsReviews 235

3.0

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ELF Cosmetics Reviews Summary

ELF Cosmetics enjoys a mixed reputation among customers, with many praising the affordability and quality of their products, particularly for beginners. Positive experiences frequently highlight effective shipping and packaging, as well as the brand's commitment to cruelty-free and vegan options. However, significant concerns arise regarding customer service, with reports of unresponsive support, order inaccuracies, and delays in reward redemption overshadowing positive interactions. Overall, while ELF's product offerings attract loyal customers, the company must address its customer service challenges to enhance satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
36
value
38
shipping
34
returns
17
quality
39

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Nepal
2 reviews
3 helpful votes
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Just what i need!
May 10, 2019

I love it. Its very amazing. I can get most of the products i am looking for. Its really great for those who are looking for beauty products.

Date of experience: May 10, 2019
New Zealand
2 reviews
3 helpful votes
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Awesome
May 8, 2019

Bery affordable cosmetics. Easy to get, easy to use, good quality. Ordered couple times already. Will do it again

Date of experience: May 8, 2019
Mexico
2 reviews
0 helpful votes
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Estupendo
May 8, 2019

La gama de productos esta súper, los precios son excelentes y la calidad de los productos son exquisitos no tengo ninguna queja, la verdad no tengo ninguna queja.

Date of experience: May 7, 2019
Indonesia
1 review
11 helpful votes
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ELF cosmetis is make up brand as we know. E. L. F, short for " Eyes Lips Face". This make up brand is provide women with high-quality makeup at low prices. This Elf cosmetics is so cheap and affordable. Let's use this make up brand " ELF Cosmetics". You can happy with them.

Date of experience: May 7, 2019
Texas
2 reviews
4 helpful votes
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Affordable
May 7, 2019

Prices are super low for a decent quality. They also have so many different products. From brushes to blushes. You need it that got it.

Date of experience: May 7, 2019
Argentina
1 review
0 helpful votes
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Recomendado
May 7, 2019

Era el cumpleaños de mi novia. Sabiendo lo que le gustan los cosméticos y que no puede ocupar cualquiera ya que es alérgica a muchos, busqué en internet. Compré un kit y le regalé. Su felicidad fue tan grande cuando probó los productos, porque su piel no se brotó con alergias.

Date of experience: May 7, 2019
Mauritius
3 reviews
0 helpful votes
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Interesting
May 7, 2019

I like reading about cosmetic here. Very interesting since I don't use cosmetic products. Nothing bad to say.

Date of experience: May 7, 2019
France
2 reviews
0 helpful votes
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J'adore ce site
May 7, 2019

Ce site est vraiment géniale. J'ai trouvé tout ce dont j'avais besoin honnêtement. Je vous le recommande vivement car il y a vraiment un large choix de produits.

Date of experience: May 7, 2019
VE
5 reviews
2 helpful votes
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Lindo elf
May 3, 2019

Excelente productos la linea de maquillaje elf súper geniales los colores alegre de sus labiales además de económicos y súper buenos

Date of experience: May 2, 2019
Sweden
2 reviews
6 helpful votes
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Very good
May 2, 2019

Very good place to hang out and read about cosmetics. I really lvoe it and think you should give it a try. Lots of love.

Date of experience: May 1, 2019
Minnesota
18 reviews
7 helpful votes
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Affordable
April 12, 2019

Love them! Nothing bad to say. Love this good and ethical company. Keep up the great work! Nothing further to add to this.

Date of experience: April 11, 2019
New Jersey
9 reviews
0 helpful votes
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I love ELF Cosmetics
April 12, 2019

I love ELF Cosmetics. Their products are affordable and actually work. I use foundation and the coverage is awesome! The quality is soo impressive. Not only the prices are affordable, but the delivery is amazing. Thanks ELF!

Date of experience: April 10, 2019
Pennsylvania
3 reviews
2 helpful votes
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The one thing I love about ELF is that they provide the best quality products compared to very less price. Their make up brushes are too good to use. Being a make up freak, ELF has helped me in making my dream a reality. One can buy so much make up, with of course less price.

Date of experience: March 5, 2019
California
4 reviews
23 helpful votes
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Elf is one of the best makeup brand. I love to use their makeup brushes. They all are of very good quality and very affordable, too. Their lip exfoliators are also very soothing and best in quality, only thing I wiill not recommend to use is their eyeliner that drys out very fast!

Date of experience: March 1, 2019
Germany
1 review
0 helpful votes
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DONT buy from here
February 1, 2019

I attempted to order $31 worth of products from elf two days ago. The first time my purchase didn't go through so I redid my order and it went through. I got confirmation emails and everything from elf and from PayPal that they removed the money. I look on the site today to see where my order was and when it'd be here and it said there was no order on my account? So I emailed customer support and they said it didn't go through? So if it didn't go through why did they take my money or email me about it? I basically wouldn't of even known that I wasn't going to get my order unless I emailed them and checked my status. I would of been put of $31 because of this. Beware. They just want to take your money.

Date of experience: February 1, 2019
Washington
5 reviews
13 helpful votes
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Bes6t products
January 22, 2019

The products are true to there word. Each shall captivate with eye shadows baked with colors vibrant and you can mix and mix the colors to sparkle your eyes.The makeup is creamy goes on texture to none. The eye liner the eye brushes all the bristle's smooth the cleaner to cleanse your brushes are nice and shiny when all complete.

Date of experience: January 21, 2019
Canada
4 reviews
20 helpful votes
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Elf is one of those brands where it's not extremely expensive and the quality is great. The brushes are cheap and works nicely, the makeup spray works well, and overall, the shipping took around 2 weeks. The quality of their products are good and the layout of the website makes it easy to navigate. One of the things I love the most from their site is their makeup wipes: cheap, easy, and are double sided- one is bumpy (exfoliation) and the other is smooth (gentle cleaning). Would recommend this site, but read some reviews to double check the products as always.

Date of experience: January 19, 2019
Texas
2 reviews
8 helpful votes
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Love Elf!
January 12, 2019

I love Elf. It offers everything that expensive lines offer. I love that if I want to try something new out, I do t have to spend a lot in the event I end up not liking it. Great bang for the buck!

Date of experience: January 11, 2019
Canada
2 reviews
21 helpful votes
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My love story with ELF started when i was 14 years old. I have been buying makeup from them for around 10 years now, the quality for the price is astounding, they always includes gifts with your order and customer service is on point. The pink highlighter is life and i had people stopping me on the street asking which one it was. Plus it's cruelty free :)

Date of experience: January 10, 2019
District of Columbia
5 reviews
1 helpful vote
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I decided to make a present for myself and bought a bronzer on your site. I feel happy about the small present which I got with my order. Thank you a lot, I was very pleased.

Date of experience: January 8, 2019