ELF CosmeticsReviews 235

Some of the products are amazing, love the face primer for example. Some are a complete miss; I avoid their face powders.
Prices are amazing and they have sales sometimes as great as 50% off all items. I like to wait till then to stock up.
If you spend more than $25 free shipping and a free gift.
They have a points club that gains points on every purchase. Points can be exchanged for free make-up
All transactions in American dollars, the last few times I have had to pay a duty charge when it arrives in Canada. However with exchange and duty it still is an amazing deal and cheaper then I can buy Elf in the stores

I am the client, who brings them money, can not place the order for several months because of an error on the site, but they showed absolutely no desire to eliminate the problem. I lost a lot of time trying, changing the browser, changing the account, cleaning the cookies, etc. With the same data, I absolutely without any problems do orders on other sites. I have a print screen and proof. It seems that they do not need either clients or money. Therefore, I successfully order on other sites, and, accordingly, they have a profit here that E. L. F could have... I think this attitude to the clients this company will not last long.

I used to love ordering their products when I was in college so I figured now that I wanted to start wearing makeup again I would go back to a brand I knew. I placed my order and found out that the same day or next day they started a huge sale. I emailed to see if I could get them to give me the price difference for the sale that was going on and the attitude that I was received with was amazing. I spoke to several people as no one wanted to help and finally someone told me I would get a ONE TIME EXCEPTION and that I needed to pay more attention in the future. To future sales I don't know about. Okay. Strike one. Strike two, there are no ways to return products you don't like. Strike 3, the quality of their products are hit or miss. I know you will never fully love everything from every company but they need to work on making everything better overall from quality to customer service. They used to be about quality and that packaging was kept more basic to focus on the product and now it seems they have lost site of their original intentions. They just lost a customer. I know that is chump change for them and they probably don't care, but at least now I can tell other's go spend your money where if you have an issue your voice is heard.

I spend probably thousands at sephora. I was suggested elf from a friend. Boy, she did me wrong. My package has been stuck in PA (about 8 hours from me) for daaaaaays. So i contacted customer service to see whats up and she was less than helpful and honestly not the friendliest. She acted like she wanted to just get off the chat with me and the only way she actually 'answered' my question was 'well, this is how our company works' UHH NO.

Recently i had to contact sephora's customer service for a product out of stock. What did they do? Refund me instantly like it was in my bank INSTANTLY and put credit on my account AND gave me free shipping on anything for the inconvenience. Sephora also apologized profusely. Elf didn't. Elf customer service might have gave me 3 sentences and wanted out lol. Good riddance. Bye felicia!

I've ordered from elf several times. My local drug stores don't have a very wide selection of elf items, and it's a bummer cuz there's a cvs about 100 steps from my door. Anyway, i'm not in love with their site, it's not really easy to navigate. But what i do like is the check out section. They are very thorough and ask over and over if the shipping address is correct, etc. the last time i ordered was during Christmas, and there was not only a good sale, there were coupon codes all over the place. So i was able to buy more than $60 of items for less than $25. And free shipping. So i was quite happy. The order came complete, and everything was packaged well. I had moved since my last order, and was using a new card to pay for it. I didn't mind the extra few minutes at all.
I will for sure use this site again.
It's refreshing to be able to buy drug store products at actual drug store prices. I hate paying up to $18 for a face primer when i can get one delivered to my home for $6. In this case you don't get what you pay for... you get much more.

I have ordered three times and was fortunate to have a great experience each time. The orders were accurate and complete. Shipping was as expected. Twice I received free gifts with my purchase. While many of the product sizes are somewhat small, the value is undisputable. Considering the quality and the unbelievably discounted prices when compared to department store prices, I am fully satisfied.

I ordered the 19 piece brush set which was supposed to come with an eye shadow pallet. The box for the brushes was torn up as if it had been ripped open and they never sent me the eyeshadow pallet. I emailed a compliant and was advised the eyeshadow was "out of stock" yet it was still for sale on the website. I was also told my item could not be resent because of shipping delays in the warehouse. Worst customer service and not high quality products. Don't waste your money.

This is the first time I have ordered from the elf website. I have ordered elf products from the Ulta website and I just LOVE them. They are very good quality for being so cheap. This time I ordered around $30 of products plus I used the "BESTOF2016" to get a free pack of sample things that is supposedly worth $18. After reading these reviews I have instantly regretted ordering right from their website. I wouldn't be so worried if it weren't for the fact that once I filled out my order and inserted the credit card number it had all my information correctly written down but it said "0 items in cart; total: $0.00". This happened the first time I filled out the order so I filled it out a second time. Hopefully it was just my phone acting stupid, but if it did charge the credit card and it ended up not being just a glitch in my phone, I will be very mad.

I was supposed to get my package b4 Christmas as a present but the day it was supposed to come they said it was going to come on the following Wednesday after Christmas (Christmas was on a Sunday) then on Tuesday the day b4 im supposed receive it they say again it's being rescheduled for an extra day & to expect it be delivered on Thursday. Never will I ever buy something online from them! Horrible shipping been almost 3 weeks since I placed my order.

I ordered 10 items on their very slow and frustrating website ( alarm bell no 1). Took 15 mins for payment (repeated) to actually go through ( alarm bell no 2). Took 2 weeks for the " thank you for your payment" (no 3). One month later and Im still waiting for shipment details... I love ELF products but I've been forever put off purchasing anything from them online. Everything. Seems.To. Take. Forever.
And to make it worse customer service are extremely rude, and ignorant. Im Australian, and being asked if Im an "abo wog" and if my parents where prisoners and laughing, is NOT acceptable.