ElderHelpers.orgReviews 212

Old age may not be very pleasant for you if you are alone and suffer from various health conditions. My beloved passed away a few years ago. I do not blame my son for not being able to dedicate much time and attention to me as he is a busy professional. My health was deteriorating. It was scary as I was not being able to perform many of my routine activities without help. A friend of mine, another old chap, recommended visiting elderhelpers.org. I found a compassionate and young volunteer who was willing to lend me a helping hand in the activities that I required assistance in.

The program described on their website is not available. I paid for an annual subscription for $200. The service advertised indicates that you will be provided an access code to their system to view and contact volunteers. The website allows you to see profiles of many volunteers in the Sacramento region. It seemed like a match.com scenario. NOT SO. As a subscriber, you do not have access to a list of volunteers to review their bios, nor do you have access to contact volunteers directly. You are required to utitlize a volunteer coordinator to access volunteers. Not necessarily a bad thing, but significantly different than the services advertised. The volunteer coordinator assigned to me was only able to locate one volunteer in Sacramento after two weeks of searching. Remember, the website lists several pages of volunteers in the Sacramento zip code, The coordinator gave this volunteer my number to contact me without any notice or introduction. Upon meeting the volunteer, it was clear that she was not in a condition to care for my elderly mother. She didn't arrive to our meeting on time, I had to call her and remind her of the meeting. When she did arrive, an hour late, she appeared to be under the influence of alcohol. She was a nice enough young lady, but I cannot put my mother's care into the hands of someone who is irresponsible. And it was evident that the volunteer coordinator didn't share any information with the volunteer. She didn't know anything about the organization, nor about the profile i submitted about my mother. I have asked to cancel my subscription and requested a refund because I believe they have not delivered the services they advertise. They have refused to cancel my subscription and refuse to issue a refund, stating that I must allow them three months to find a volunteer. The CEO's communication skills are seriously deficient. His email to me was the rudest I've ever received. I indicated that I would dispute the charge on my credit account and he threatened to sue me. Unbelievable. Not sure if they understand the concept of customer service.