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eHarmony

1.4

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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
366
value
377
quality
367
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California
11 reviews
45 helpful votes
Follow Charles R.
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Residing in a heavily populated Singles (Divorced, Widowed, Never Married) Westside area of Los Angeles, eHarmony fails to supply "Matches" for 2 straight days, and when producing "matches", we didn't share a lifestyle, nor are the majority of Matches" even in Los Angeles.

EHarmony recommended that I modify my criteria, as if they are paying me to fit into their database. Then, eHARMONY UNILATERALLY CHANGED MY PROFILE CRITERIA to produce "matches", which did not match the type of person that I am seeking. It was obvious that eHarmony changed my profile... so I changed my profile preferences back to my criteria... YOU CAN NOT TRUST eHarmony.

Also, some of the matches that eHarmony produced in West Los Angeles weren't even Current Subscribers of eHarmony (because I am in contact with them on other sites), which proves that eHarmony is running a SCAM.

EHarmony claims to be a "relationship" site that uses psychological information to match it's subscribers. I have researched over 25 dating/relationship sites, and have not found ONE person who had anything positive or neutral to say about eHarmony.

Since eHarmony produces matches that don't fit your criteria, it is an excellent dating site for casual and serial dating, don't expect to get your time and money's worth on eHarmony.

Date of experience: September 11, 2017
New Jersey
1 review
1 helpful vote
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Distinctly Unimpressed
September 12, 2017

One would think a big site like eHarmony would have members in every nook and cranny of the country. Yet here I am, admittedly in a small hamlet in Wales, and I have better options on my old dating service (WeJustFit). Come on, I know you can do better!

Date of experience: September 11, 2017
California
1 review
5 helpful votes
Follow Audrey G.
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Just to sign up for this site requires you to commit to paying for an entire year! How can they say they help you find a partner, but you need to keep the service for a whole year? There is no possibility for payments to stop even if you hate the service, even if you get married. It is also impossible to opt out of their matches, they will keep emailing you every day, your profile will remain public for an entire year!
It is completely unreasonable. The service they offer about matching people is also BS. It doesn't match partners any better than Tinder, which is based only on location and age settings. HORRIBLE COMPANY, DO NOT PAY FOR IT.

Date of experience: September 11, 2017
Idaho
1 review
6 helpful votes
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Do not waste your money
September 7, 2017

Each match I corespond with ends up being removed for security reasons.
Refused a refund. Complete waste of money..

Date of experience: September 6, 2017
New Jersey
1 review
1 helpful vote
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I joined 1 month ago. I wasn't on the site for 3 days and met the woman of my dreams.We really hit it off.We just clicked right away. I have to say I met the woman I want to spend the rest of my life with.We've already been out on ten dates.We seem to get closer and closer the more time we spend together. I am so Thankful for E HARMONY because I met my PERSON.

Date of experience: September 5, 2017
Florida
1 review
4 helpful votes
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Site is bust...
September 4, 2017

Don't waste time or money signing up to this site. Have received hundreds of matches, yes hundreds, and only 4 responses of smiles. Pretty pricey to have your ego bruised.

Date of experience: September 4, 2017
Illinois
1 review
3 helpful votes
Follow Sorina C.
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This site is a scam. It is a site that steals money from people and offers nothing. First of all the site uses fake people. I made complains about it and in return they told me I have to pay my subscription anyway according to my contract. Can anybody do something to take this people to court? Don t subscribe to this site! This is a way if making money using people s trust.

Date of experience: August 29, 2017
New Jersey
1 review
1 helpful vote
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I've been using eHarmony all spring / summer and ive had some luck but theres just not enough to keep you going out regularly. I signed up to wejustfit.com last month and already im finding my social calendar filling up with using two proven sites. Would recommend doubling up for sure.

Date of experience: August 28, 2017
Oklahoma
1 review
3 helpful votes
Follow Makenzie M.
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I can't say anything positive about my experience with eHarmony. I spent hours on the phone and writing emails because I was so unhappy with the service and literally have not used the account at all since the first few days of opening it. Their customer service is such a disgrace. RUN, RUN FAR AWAY. There are so many other dating sites that are FREE or have a reasonable cancellation policy that have better matches and higher quality technology. What a waste of money.

Date of experience: August 27, 2017
New Jersey
1 review
4 helpful votes
Follow Lauren G.
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I joined eHarmony about a month ago and after receding very few matches called customer service to complain. I was told to change or loosen my parameters and went from 50 miles to 120 miles (there is no in between). I still received very few matches all of which were at least an hour if not much farther away from me. (I live in a major metropolitan area btw). None of my matches where my physical type except one who was okay but never responded. I called to cancel my account and be refunded the unused portion of my money and was told there were no refunds and I could cancel my account but I would still owe the additional $50+. If I wanted to be matched with guys I have no interest in I would stay on the free sites! This site is a rip-off and don't waste your money.

Date of experience: August 20, 2017
Pennsylvania
1 review
4 helpful votes
Follow Jared F.
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Relatively speaking, I do a lot better in real life and on other sites/apps like match, ok cupid, tinder. I used essentially all the same pics/info as I used on the other sites and I went on a pathetic three dates with two different girls in six months. The response rate in particular was much lower than on other sites leading me to the conclusion that many profiles are fake/defunct. I was hoping the cost and time required to have a profile would lead to higher quality matches, but the opposite happened. I live in a city of 300k+ and the quantity/quality of the matches were very limited compared to other sites.

Date of experience: August 15, 2017
GB
1 review
1 helpful vote
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I've been joking with my circle of friends recently that the only way I can get dates is using a bunch of quality dating sites together (having different accounts and getting emails from each when I get a message). EHarmony is one for the list of memberships in my opinion, works well in Stockport. I also really like WeJustFit.com, in case youre interested in other trust worthy options to add to your own list! Good luck

Date of experience: August 15, 2017
KR
1 review
3 helpful votes
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Inharmonious eHarmony
August 14, 2017

I have had the most inharmonious time on eHarmony!
I have even started to feel slightly badly!
Could it be that I don't get many responses because:
- I have used realistic untouched photos so that my potential dates don't get a fright
When they see me in real life, but are actually pleasantly surprised!
- I have been honest about my personality, (without giving away too much information) and have not lied about who I am, my credentials or my achievements as I want those who are truly interested to contact me.
- I have said too much about my relationship with the Lord being important to me as I want true believers to contact me (although I believe that it is a Christian site)
- That there aren't that many active users on the site
- Old profiles are recycled and you receive matches that haven't been on the site in five years, and are probably actually happily married.
- There is a higher female to male ratio in the early thirties age group and thus men have their pick.
- I am too far off the beaten track

I am not sure, I will have to see,
So therefore I can only conclude that while it may work for others, eHarmony doesn't work for me.

Date of experience: August 13, 2017
India
2 reviews
2 helpful votes
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Excellent
August 8, 2017

I've read so many bad stories about dating scams that it took me forever to convince myself to join a dating site. But what can I say, I guess I am more lucky than most other guys. Joined eHarmony and Chemistry but also Mingle2day and Tinder. Personally, Mingle2day and eharmony worked best for me. Met a few women off both sites. Totally recommendable.

Date of experience: August 8, 2017
New Jersey
1 review
0 helpful votes
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Silver Medal
August 2, 2017

EHarmony takes the silver medal from me. Brilliant dating site, just behind WeJustFit.com (my gold winner) and that's impressive believe me, take it from a guy who has tried at least ten sites this year alone!

Date of experience: August 1, 2017
Colorado
1 review
5 helpful votes
Follow K S.
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I have been and on and off again member of eHarmony. The times I have been an on member, it seems the men are 'scammers'. They have a nice photo, seem to have a normal life, but the way they communicate via messaging/email on the site, seems like broken English, it's as if they do not have basic grammar knowledge or skills. Also it seems every time I turn around, I am being notified from eHarmony they have 'removed a user' from their site. Don't trust this site anymore. Television ads should be removed claiming fame.

Date of experience: July 31, 2017
GB
1 review
2 helpful votes
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I joined Eharmony and paid for a years subscription. After a month of using the site I received an email to say the account had been closed. No reason was given. When I complained and asked for a refund I was told they wouldn't refund the rest of the year that I hadn't used and already paid for as in the it's and c's they can cancel at any time and no refund would be due.

So basically if you want to spend over £100 for a month of trawling through some pretty undesirable matching (the bull sperm seller being the highlight... and no I am not joking!) then Eharmony is the one for you. If, however you want decent matches or service (or even just a service that you have paid for) then stay away from this site at all costs.
Oh and on a side note... love how all reviews here were atrocious and then Eharmony customer care popped up giving itself 5 stars to try and bump up it's scoring!

Date of experience: July 27, 2017
New Jersey
1 review
1 helpful vote
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Wont bore you with the deets but im a single parent, my friends are all married + most have kids + the more time goes on the less opportunities I have to get out there + meet people. I work pretty hard too + as im a hair dresser it's not like im meeting cute guys day in day out. I went for eHarmony just because I have no imagination but will try wejustfit.com soon too as a few girls in the salon totally swear by it so need to see what the fuss is all about. But yeah, online dating is convenient, not traditional but it just fits better for the contemporary woman IMHO x

Date of experience: July 20, 2017
Tennessee
1 review
2 helpful votes
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I have been a member on and off for several years. Met my ex-wife and many now friends. My account was hacked in the middle of a subscription. They got into my account; reset my password and began emailing spam to my contacts; I did everything right. It was a sunday so eharmony was closed. I emailed them; I took screenshots. I was able to recover my password and change it but it was too late and the damage was done. All those contacts emailed of course blocked me. I don't blame them. The next day (Monday) I am on the phone with their customer service to see what is going on. Next thing I know they have closed and purged my account. No re-opening; Nothing. So years worth of profile tweaking; dating profiles culled through is now over. To add insult to injury they do offer 3 months free after I start all over again... So now I am a victim twice. The hackers got me then eharmony doesn't stand by me. I did everything right... $#*! YOU Eharmony!

Date of experience: July 17, 2017
Missouri
1 review
4 helpful votes
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I have received one match in three months. I could have done better in seven eleven. Absolutely no quality in the one match that was chosen for me,

Date of experience: July 15, 2017

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+112
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