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eFlorist UK

2.4

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eFlorist UK Reviews Summary

The company exhibits a notably poor reputation among customers, with widespread dissatisfaction regarding product quality and customer service. Common complaints include the delivery of wilted or incorrect flower arrangements, significant delays, and inadequate support when issues arise. Many customers express frustration over the lack of communication and unresponsive customer service, often feeling dismissed or ignored. While a few positive experiences were noted, they are vastly outnumbered by negative feedback, indicating a pressing need for improvements in both product quality and customer relations to restore trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,249
value
1,240
shipping
1,174
returns
327
quality
1,140

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Never turned up
October 16, 2021

Very bad not turned up sons wanted to give to flowers to there mum for birthday not happy...

Date of experience: October 16, 2021
GB
1 review
3 helpful votes
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Appalling
October 16, 2021

Absolutely fuming. Ordered flowers for my wife's birthday, not only did they arrive a day early, but they also got my wife's age wrong! When I got in contact I received an email sorry for any inconvenience but our florist was contacted to deliver them the day before! Absolute rubbish. Oh and to top it off the flowers were nothing fancier than a £10 bunch from tesco. Thank you for spoiling the surprise I had in store for my wife!

Date of experience: October 16, 2021
Latvia
1 review
0 helpful votes
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Marjana Zikovs
October 18, 2021

Nice! Very quickly also very professionally! The flowers always fresh! Thank very! Good luck!

Date of experience: October 16, 2021
Australia
1 review
0 helpful votes
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PERFECT
October 18, 2021

This is the 3rd time l have used E Florist, my daughter lives in London, while l live in Australia, the Service has Always been, PERFECT, Delivery on time, Flowers Beautifully arranged, its so Satisfying to have such a reliable Service, to keep my daughter close to me,,, with Love sent by flowers.
Thankyou E Florist So Very Much

Date of experience: October 16, 2021
GB
1 review
0 helpful votes
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Very poor service
October 16, 2021

Bought flowers and chocolates and the chocolates were never deliverd nor did eflorist ever reply anything about the missing chocolates. Total rip-off, local flower shop will be better

Date of experience: October 16, 2021
Iraq
1 review
0 helpful votes
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Very happy
October 18, 2021

My experience with E florist was amazing, because it's flowers made my dearest auntie very happy, it was a nice surprise to her after long time that I was not contacted her
Thanks

Date of experience: October 16, 2021
Australia
1 review
0 helpful votes
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Great service from afar
October 18, 2021

Great and easy to use website from us here in Australia to have flowers delivered to relatives in England.
Will use again

Date of experience: October 16, 2021
California
1 review
0 helpful votes
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Never delivered
October 16, 2021

Your company did not deliver. Intended never received flowers. Your company also failed to reply to my inquiry about the status of delivery. You basically stole my money. I do not recommend this company to anyone.

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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The site is easy to use and to order flowers. The flowers arrived when they should have and were very good. Quick and easy to use will use again,

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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Fantastic service
October 17, 2021

Easy website to use, great prices! Delivery service was lovely
Will use again and would recommend to anyone

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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Reliable, delivered right on time.
October 17, 2021

Bought these as a thinking of you gift. The website was very easy to use, loved the extras. Its always a little unpredictable using a flower company for the first time, but as the photograph shows they were like the photographs on the site. The Bombay gin was a nice touch and reasonably priced. I would definitely use this company again, it was a smooth transaction from beginning to end, no hassle.

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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The on line displays are attractive the choice is varied and the process for ordering is very efficient.

Thank you

Date of experience: October 15, 2021
Saudi Arabia
1 review
0 helpful votes
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English Hedgerow
October 15, 2021

Disappointed to say the least! I ordered English Hedgerow bouquet for a reason. The bouquet received did not have the same flowers as shown on the website, nor have the purple theme colour as shown! The recipient received yellow white and blue flowers. The only correct flower received was the thistle. Oh, and a PURPLE envelope, if that counts! Also, I received an email to ask for an updated phone number to call and check with the recipient the correct date for delivery! Seriously, are you going to call the recipient and spoil the surprise. My order tells you exactly the date to deliver!

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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Late bloomers
October 17, 2021

I was pleased that you were able to offer a replacement bouquet as the one I ordered was not available and I appreciated the communication from you regarding the delay. I was disappointed that the flowers did not arrive on the day my sister came out of hospital after a serious operation. The impact was lost two days later. And there were no chocolates. I must admit that I didn't request those with the original order.

Date of experience: October 15, 2021
GB
1 review
0 helpful votes
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Amazing Service
October 17, 2021

Extremely quick, hassle free service, high quality flowers well packaged so arrived damage free, a great business to order from

Date of experience: October 14, 2021
New Zealand
1 review
0 helpful votes
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Excellent!
October 15, 2021

I am living overseas in New Zealand, all my family are back in UK so I always get nervous about buying online, but E florists are amazing and each time I have sent flowers they have been exactly like the picture and the recipient's have always been impressed.
Excellent pricing especially for me paying in NZD to UK pounds.
Great service easy to buy.
Will always use them as my flower shop.

Thank you.

Date of experience: October 14, 2021
Ireland
1 review
0 helpful votes
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Beautiful flowers
October 15, 2021

I'm based in Ireland and I use eflorist whenever I send flowers to family and friends in the UK. The flowers are always beautiful and it's so easy to order. I never have any issues and the price great for such beautiful flowers. Would highly recommend them to everyone.

Date of experience: October 14, 2021
GB
1 review
0 helpful votes
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Roses for Birthday
October 15, 2021

The flowers were beautiful and fresh. The price was good, I would reccomend eflorist very highly m as the delivered the fhe flowers perfectly

Date of experience: October 14, 2021
Australia
1 review
0 helpful votes
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New Baby
October 15, 2021

Thanks Grandad, flowers just arrived... sooooo beautifull. # message from other side of the world... Thanks eFlorist UK

Date of experience: October 14, 2021
GB
1 review
0 helpful votes
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Happy girlfriend
October 15, 2021

My girlfriend was absolutely blown away by the flowers they were absolutely stunning. I would definitely be ordering from you again. Keep up the amazing job.

Date of experience: October 14, 2021