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eFireplaceStore Reviews Summary
eFireplaceStore has a rating of 4.3 stars from 408 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eFireplaceStore most frequently mention customer service, fast delivery and next day. eFireplaceStore ranks 3rd among Fireplaces sites.
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Brennan, the sale expert and technician, was very knowledgeable And friendly. I gave him all my relevant home measurements and he created a quote with a stove and all the necessary vent piping. A week later, everything arrived on our doorstep. Great service! Thanks, John
Was able to order and receive the small refractory panel. Shipping was great and so was packaging. A+
The expandable pipe system worked perfect for my shop wood stove, heavy duty material, easy to work with and simple assembly.
EFireplace responded quickly and was very helpful. They helped me with the venting components required for my application.
I also ordered a blower kit and remote control kit that arrived quickly and was easy to install.
From ordering to delivery, everything went great. Everything that was laid out in writing when I ordered was followed to a T. I received an email saying my order was shipping a few days sooner then expected. The next I received a call from the carrier and was able to schedule a delivery time. Make sure you opt for the lift gate. Very happy with my purchase
Excellent product. Made of 304 stainless steel. Easy to install. Fast delivery.
Everyone is eager to please. I would recommend this business to anyone shopping for heating units.
Fast friendly service. Call to ask several questions always willing to help out and take the time to explain things.
Great product, quality and craftsmanship. Prompt delivery and notifications.
Called with question on timing of delivery. Very helpful and knowledgable. Needed a mantel quickly. Could get the one I wanted in 1-2 days. Ordered on a Friday and received on Monday. Good looking, nice product. Great service.
Product is excellent and installation easy looks professional even if needed adjustment to fit in with gas logs and feed lines
I found the same fireplace doors that I'd been waiting for the local chimney sweep to order since Christmas on efireplacestore.com. I ordered them on Saturday and they arrived the following Tuesday. I installed them within a few minutes of them arriving!
I ordered an item in the evening and found out it was the wrong thing, So I contacted the company in the morning after checking to see if the shipment was picked, which is was not. I asked them to stop the shipment and cancel order but they continue to ship and it was shipped to the wrong address. So I had to go to bbb and also argue with their non customer service they have.
I ordered my new stove from eFireplace Store and am very happy with the way it was managed, from ordering to receiving the shipment. Although I have not yet had the stove installed, I am quite happy with the product and delivery of the stove.
Service was great! I reviewed their website and then called them with a few questions I had. The sales rep was very knowledgeable and what she didn't know, she phoned someone else and got my answers from tech support. I placed my order with her. Shipping was a little confusing in that it came from multiple warehouses and 3 different carriers, but with her help we were able to track everything and all was received in less than a week and no damage.
I needed a fire ring that was way bigger then what can be found in the big box stores. After searching the web I found a 60" diameter 16" tall steel fire ring. Ships in five sections that bolt together. Shipped and delivered within a reasonable amount of time.
Quick and great customer service. I sent emails asking a few questions and they answered them right away and delivery was very fast.
Ordering anything over the internet always creates a tinge of uncertainty. My experience with eFireplaceStore however was exceptional. First, the logs arrived within a week of ordering but unfortunately, one of the well-packed logs was broken. I called eFireplaceStore not knowing what to expect and within 24 hours a replacement log was sent to my house. That's good service and a product guarantee. Nice job!
Everything I ordered arrived sooner than expected, was undamaged, and all the pieces were there. Couldn't be more pleased!
From the business
Building a hearth is like any other home construction project. It takes a lot of hard work, time, and, unfortunately, money. Well, at eFireplaceStore.com our goal is to take some of that burden off of you, the busy homeowner. We carry literally everyth...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members