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I supposedly won a kit from ecigsbrand.com, they sent it but it turned out they would charge my credit card each month. This is a scam. I called the company to cancel and now I have to pay to send the kit back or they will still charge me. This is after I paid the shipping fee on my "gift". I would give this company a -10
I picked up and offer for this site from shutterfly.com after taking a survey. Long time since I smoked but was curious (man high school all over again). I filled out the order and then after reviewing the details saw the catch. Within minutes I fond this site. Less than 40 minutes in I called the company to cancel. They hard sold to keep me on, said they would do a one time sell for $30 and would extend it to end f year for trial. I held a true course and they said they cancelled the account. So, if they really cancel and I do not live the nightmares I have read here then perhaps I got lucky or they may be going legit... only time will tell.
The company is a legal company mas-curating as a scam. You sign up for the free trial and give them your credit card. You then get an email with the terms. 2 weeks free trial and if you cancel the day before it ends you will be charged for $140 for the kit. If you cancel on the last day, you get to keep the starter kit but they already put in the order for $89 for cartridges. They have a low-medium quality product that is not worth what they want for it. The customer service will fight you on every thing. So best just stay away from this brand.
I wanted to try out the e-cig brand. They now have charged my acct. $99.99. It was only a TRIAL run, if I wanted more I would have asked for them. They have no right or authority to assume I would want more & charge my account. I NEVER authorized them to make any charges on my acct.
They are a SCAM and need to comply w/ ethical rules.
They are a scam! I followed the instructions and ordered only the trial. They then charged my 9.99, not the 4.99 they advertised. I also did not order any additional cartridges, but they sent me regular and menthol, at a total cost of 70.00! They called me to verify the order. I said no, I didn't order all that and why didn't I get the 4.99 total? He connected me to a girl who would fix my order. Of course she said it was already mailed, even though the hadn't verified my order, which was made just a few hours earlier. How can they ship that fast? So they agreed to credit me 30.00 of the 70.00 and I was stuck with the additional 40.00. I canceled an told them to NEVER send any more because it was for my husband and he didn't care for them. Two weeks later, I have 99.99 pending on my checking account! Again I called demanding my money back. I asked for a supervisor, which he claimed to be. He would again only give me 50.00 today and the rest after I paid postage and returned the product I did not order. I called my bank, who cancelled my debit card and claims dept will return all of my 99.99 tomm. They will gladly go after this scamming company. DONT USE THEM! There are more reputable companies out there and their product doesn't taste like dirt.
Charged same number Gbps as dollars despite currency difference. Keep sending this rubbish and badly packaged product despite cancellations costing postage plus time. Loads of spam starts after ordering and getting your email address. You cancel and a few months later it all starts again hoping you will give up. Cannot get a word in when you phone them. Night mare!.
First, an affiliate company called me to 'confirm' my order, then attempted to sell me unrelated auto-billed crap (ie: they had my credit card & address already). The E-cig company does not inform you of auto membership until AFTER the order is shipped. You can't just cancel, without being charged for the starter kit. While I was questioning 'Maria' in customer service about this $29.95 charge, she hung up on me. I called back to get an RMA, and am in the process of sending the kit back & keeping in touch with my credit card company for additional fraudulent charges.
Your not told up front that there are reaccurring charges monthly. They also know how to immediately debit your credit card but they can't figure out how to give you a refund for 6 to 10 business days.
I ordered a £4.95 started kit without realising what I had signed up too, luckily I did a bit of research and found lots of angry customers complaining about this company taking money from their credit cards without authorization, I immediatly rang them and asked to cancel my membership, after getting the hard sell they agreed to cancel, I also sent them an email to cancel. I just hope I was lucky, am very worried they will still take money. Please dont use this company, there are plenty of reputable ecig companys to choose out there.
