EcigsBrand

Get your money back and hold them to their advertisement!
Early last month me and a few of my friends dealt with the pleasure of ECIGS customer service and boy do they suck! I don't know what the deal is with these lames but whatever. So me and a few buddies each filled out a survey for this vaporizer that we thought we were getting for free. To make a long common story short here is what we did.
Me and three other friends had ordered this damn thing and we tried calling at different times and Customer service was being dodgy with everything.
Through multiple calls and arguing we found that the best time to call was "6PM pacific standard time / 9PM eastern standard time."
If you call at this time you will reach the hours of the GENERAL MANAGER of the floor.
Me and two of my friends managed to get full complete upfront refunds and taken off that stupid subscription.
My last friend got the victory. He called in at 6pm PST / 9pm EST with his bank on the phone to talk with the General Manager and not only did he get a full upfront refund and off the subscription the General Manager also let him keep the stupid kit.

So remember - 6pm PST / 9pm EST and bring your bank if possible.
# *******464

In response to Sheree - this is definitely a scam in that the small print states that" if you cancel your membership before the 15 day trial period you will be charged the full amount of the starter kit" instead of the amount that you registered for. They also did not email me an order confirmation with this information until after they had taken a massive chunk of money from my account which I queried with my bank. You may have got off lucky but for all others who have been had and lost out financially there is always your bank to approach for them to reimburse you under their Chargeback scheme. You should have six months in order to do so, therefore get going before it's too late. Also, ask your bank to block any further future payments that they might attempt to take.

I paid £4.95 using a Prepaid Mastercard. Received the starter kit very quickly, but the electronic cigarettes were c**p, really low quality. Still the starter kit is handy and I love the magnetic pouch which holds a battery and two cartomizers when out and about.
I have not heard from them since so no need to make expensive calls or fart about with a code to return the starter kit overseas to Holland. These PREPAID cards are a great way to deal with companies like this. So for me I did get, well almost get a free starter kit for £4.95.
CHEERS!

I had a survey pop up for Time-Warner and after the survey, I was offered about 6-7 items. I had some friends who smoked who were getting into vaping, so I figured one kit for 3.95 was a bargain. NOT. Even after I received the kit and received a call from THEM where I informed them I didn't want or need any further services, they put me in for a membership and just today I find a $99.99 charge on my debit card. I didn't even have information to contact them, so I immediately notified my bank. THEY gave me a customer service number where I was given some half-assed offer that they'd refund me 40 bucks today and AFTER I paid to send back whatever they are shipping me, they would refund another 40 bucks, keeping 20.00. What kind of crap is that? Anyway, I sent them an email back and told them I was pressing unauthorized charges through my bank and expecting a full refund and that I'd be happy to send their stuff back to them and pay shipping, but I expected a full refund. BEWARE.

Not a free trial! They tell you that for a nominal shipping charge you can try the product FREE. What they don't tell you is that YOU have to pay to return the product if you don't like it or they will automatically continue to charge your card a rediculously high amount for a product you don't want. And when you call them, (English isn't their natural language) they do everything they can to force more product on you in different flavors. BUYER BEWARE! 3rd world card scamming!

RE: ecigsbrand.com
I am glad i read these reviews before putting my credit card info. I did a survey supposedly for optimum online but after reading the fine print, it says they are no way affiliated with Optimum. It is all BS. No one ever contacts me because they want to give me something for free.
I read the fine print before giving my credit card, at the very bottom of the page it says:
Exclusive Offer Terms: By placing an order you will be enrolled in our refill membership program. This program will ship 10 refills (equivalent to 20 packs of traditional cigarettes) for $99.99 + s/h on the 15th day and $79.99 + s/h every 30 days thereafter. You can cancel or modify your membership anytime by calling *******464.

I have had no problems with e-cigs brand. I have had a couple of orders that did not show up and they immediately sent me my order with no charge. The cigs really help me to now smoke real cigarettes. I love this brand as they really taste like the real thing. I have no idea why people complain about this program and feel sorry that they don't realize that the problem is probably that they don't explain themselves correctly. Unless of course I have just been very lucky!

I was trapped as everybody here and now want to call them to cancel my membership but the phone is busy 24/24, maybe also 7/7. I will send a mail for them and will block my account. They must know they cannot do a business like this, make customers hate them & do negative posts. Seems their rule is to do as much money as possible, they accept to lose new customer and don't care of their reputation. Really dishonest and harming people.