On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My sympathy flowers never arrived at the funeral home. I was told that a few days later unfortunately. I was issued a full refund though, but I wish I was told in advance that my flowers were not arriving.
Ordered an arrangement for a friend's funeral a week in advance through the funeral home's web portal. Flowers were not delivered until four hours after the service -- family never saw or received.
I was charged however the flowers were not delivered.
Very nice site.muy buen servicio me gustaron mucho las flores estaban muy frescas
Very easy and convenient.nice arrangement.no issues
This describes the experience - Excellent and easy to do.
My order was cancelled with no explanation. Has to order from another florist
Echovita was very easy to use at a time that needs to be Hassle Free.
It was my first time ever sending flowers. As far as I know, everything went smoothly
Flowers were bruised, looked nothing like the like the picture. Put in a box, no vase
I was charged for flowers to be delivered to a funeral which never arrived at the funeral!
The incorrect cheaper arrangement was sent and when called they said they would take care of it - did not happen.
Burial was at 12pm and the flowers were not delivered. Such a disappointment for me and my husband. After checking with the cemetery office, they said they would inform me by e-mail if they arrived. Well they did, flowers arrived at 1:30pm after everyone departed after the ceremony. Bloom Flowers was the company chosen by Echovita. I contacted Bloom Flowers and conveyed my disappointment.
It was helpful to have the link on the obituary page.
This site pilfered my father's obituary from the legitimate funeral home site that it was on just to sell people services. Not only did they do this without our permission, they posted misinformation which was very hurtful to my family. I find this practice distasteful and insensitive.
4-5 jours avant les funérailles, j'ai eu un courriel comme de quoi ma commande avait été cancellée dû à un problème qui serait survenu dont j'ignore la cause. Je vous avais pourtant donné ma commande deux semaines avant les funérailles. J'ai été pris de cours pour faire les démarches moi-même auprès d'un fleuriste. Il ne me restait plus beaucoup de temps et ça m'a causé du stress étant à la dernière minute et n'ayant pas beaucoup de temps libre. Je ne commanderai plus jamais en ligne. Très mauvaise expérience.
Great to have a link directly to the funeral home for delivery. Thank you
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members