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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Very nice arrangement…nicely done but honestly thought would be much bigger for what it cost
It was not as full as picture showed. While pretty, we were a bit disappointed.
I received this through my insurance agent. The instructions were easy to follow, I feel positive about having my electrical monitored, and the reporting is helpful should anything ever be a problem.
I ordered these flowers the night before, because things were a little crazy just prior to a funeral and ordering flowers had slipped my mind. I was amazed that they were able to get the flowers delivered so quickly. Would have been A five star review however, the assortment that was delivered was much smaller than what appeared in the picture and for the price I expected a larger arrangement. Had I known I would've spent a little extra on the largest bouquet they offered.
My flowers and candle was not delivered and I was very disappointed since I couldn't be there in person I wanted to be represented.
Great, easy to order, many choices to pick from. Pictures of products were helpful
It was pleasant experience, thank you for your service
I ordered a plant a week prior to the funeral services. It was delivered on time and the recipient's family were very happy. They said it was a beautiful peace lily! Very happy with my purchase!
I had no issues and it was very easy to use! The flowers were delivered on time!
Was surprised when my credit card company sent an email saying I made an international purchase. I called the credit card company to verify and no charges were made.
We ordered a large floral display for a family member's visitation and funeral service, for which we were not able to attend, 2 days in advance. Sadly, we weren't contacted until well into that service that they were unable to locate a florist who would be able to deliver on time. This was not for a "middle of nowhere" location but for one within 40 miles of Nashville.
While they did offer to deliver something later, and then followed up again later with a discount offer, this was not enough to make up for the complete failure on this most important event.
The one positive is that they did try to call and emailed this information and automatically refunded the order.
Hi Brian B.,
We're terribly sorry to hear about your experience. You should have been notified the day prior if the local florist was unable. What seemed to be the issue is that the local florist assigned your order wasn't able to fulfill it, so Blooms Today attempted to reach other local florists, but couldn't find one available to take your order in time.
Great customer service and on time with delivery! Order was ordered one day before the service.
I was happy that the flowers were delivered as promised.
I was uneasy when I was charged a money conversion fee I only give my card info inside the USA
I thought Echovita was connected to the funeral home.and would not have used it if I knew I would be charged the extra fee that was not part of my order
M.Frazier
Delivered on time, nice fresh arrangement, convenient,
My order came exactly as stated and in great condition. I appreciate the availability and prompt service!
Ordering was easy. I was able to go right to the website from the obituary and order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bettye,
We're sorry to hear that your flower order couldn't be delivered by the assigned local florist. The candle portion of your order is not a physical candle, it is a virtual candle that appears on the obituary page, however, since your complete order was refunded, it was also cancelled and refunded. Thank you.