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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, thanks! They handled my issue very quickly.
I ordered a plant for a service and it was never delivered. Four days after I ordered it, we went to visitation. I was beyond disappointed and embarrassed when I didn't see our plant. I received my money back, but I wish the plant had been delivered to the family, but it was too late. If we had not gone to the visitation and I had never looked at all the flowers, I would've never known. I wish I had read through reviews before I used the company.
It was easy to order and it arrived on time. I really didn't want anything else.
Well done. Low cost and beautiful arrangement. I would use this option again.
I ordered a mid-sized flower arrangement but I think what was delivered was the small version. Disappointing and embarrassing not to mention expensive.
Hi John G.,
All dimensions for each size of every arrangement are shown beneath each arrangements photo. If you believe the arrangement sent was the wrong size, please call Blooms Today directly at 1-800-522-8707. They may request a photo of the arrangement. Thank you.
Good selection and easy to navigate. Tha selection was adequate and was very clear as to what was expected. I lived far away and unable to attend the service so I was pleased.
Thanks
Pleasant experience and was very easy and quick to navigate. Very knowledgeable staff that works with you.
Great service with no hassles! Found them on line by accident and the process from beginning to completion was flawless
Echovita was easy to work with and promptly delivered the flowers exactly when they said they would - thank you.
Additional fees that I wasn't made aware of! Not sure if the family received the flowers/plants.
I was somewhat disappointed as the flowers appeared smaller than advertised and did not have as much blue in the arrangement as pictured on your website
They didn't have what I ordered but took the payment! I had to reorrder again out of it! Had to order plant never arrived!
Process of ordering was very easy and user friendly. Was disappointed in size of plant. For $100, thought it would have been a bit larger.
Ordered online after searching for a deceased friend's obituary and this site viewed prominently in the search.
However after ordering, the deceased family thought it was a scam as the actual funeral home had their own referral for flower tributes. This lead to much confusion and anxious moments.
In the end my order did arrive as promised although more expensive than if I had gone through the funeral home's floral referral.
I ordered flowers for a funeral, but received no delivery confirmation. Nothing.
Hi Paula J.,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today directly at 1-800-522-8707. Thank you.
Because I live out of state. It was easy to order. The flower arrangement being confirmed by family that it was beautiful. Was very comforting to me
From placing the order, to knowing the order was delivered - very smooth!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cherie B.,
We are sorry that your order couldn't be delivered. If our partner, Blooms Today, was unable to tell you why your order wasn't delivered, it is because the local florist assigned your order didn't provide them with a reason. In this case, the local florist will have points deducted and if they repeat this type of issue, they will be removed from the program. When orders are delivered, a delivery confirmation is sent by Blooms Today. You stated if you didn't go to the visitation, you wouldn't have known your order wasn't delivered, however, that is not true. When an order is not delivered, you would not be sent a delivery confirmation and Blooms Today would reach out to you to tell you your order wasn't delivered and a refund would be issued. Lastly, Echovita is not "the equivalent of ambulance chasers for funerals", in actuality, Echovita is a free online obituary and memorial page platform that informs society of who has passed away, and provides the means of leaving condolence messages for the family or sending flowers wit ease, no matter where you are located. We understand your frustration, and we understand the importance of these orders, however, there are circumstances where orders are not delivered, or the wrong order is delivered, etc. due to human error. 1 non-delivered flower order does not represent an entire company.